Netflix Terms of Use

Netflix provides a personalized subscription service that allows our members to access

entertainment content (“Netflix content”) over the Internet on certain Internet-connected

TVs, computers and other devices ("Netflix ready devices").

These Terms of Use govern your use of our service. As used in these Terms of Use,

"Netflix service", "our service" or "the service" means the personalized service provided by

Netflix for discovering and accessing Netflix content, including all features and

functionalities, recommendations and reviews, our websites, and user interfaces, as well

as all content and software associated with our service. References to ‘you’ in these Terms

of Use indicate the member who created the Netflix account and whose payment method

is charged.

Help Center

JOIN NETFLIX

1. Membership

1.1. Your Netflix membership will continue until terminated. To use the Netflix service

you must have Internet access and a Netflix ready device, and provide us with one or

more Payment Methods. “Payment Method” means a current, valid, accepted method

of payment, as may be updated from time to time, and which may include payment

through your account with a third party. Unless you cancel your membership before

your billing date, you authorize us to charge the membership fee for the next billing

cycle to your Payment Method (see "Cancellation" below).

1.2. We may offer a number of membership plans, including memberships offered by

third parties in conjunction with the provision of their own products and services. We

are not responsible for the products and services provided by such third parties.

Some membership plans may have differing conditions and limitations, which will be

disclosed at your sign-up or in other communications made available to you. You can

find specific details regarding your Netflix membership by visiting the netflix.com

website and clicking on the "Account" link available at the top of the pages under your

profile name.

2. Promotional Offers. We may from time to time offer special promotional offers, plans

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or memberships (“Offers”). Offer eligibility is determined by Netflix at its sole

discretion and we reserve the right to revoke an Offer and put your account on hold in

the event that we determine you are not eligible. Members of households with an

existing or recent Netflix membership may not be eligible for certain introductory

Offers. We may use information such as device ID, method of payment or an account

email address used with an existing or recent Netflix membership to determine Offer

eligibility. The eligibility requirements and other limitations and conditions will be

disclosed when you sign-up for the Offer or in other communications made available

to you.

3. Billing and Cancellation

3.1.Billing Cycle.The membership fee for the Netflix service and any other charges

you may incur in connection with your use of the service, such as taxes and possible

transaction fees, will be charged to your Payment Method on the specific payment

date indicated on the "Account" page. The length of your billing cycle will depend on

the type of subscription that you choose when you signed-up for the service. In some

cases your payment date may change, for example if your Payment Method has not

successfully settled, when you change your subscription plan or if your paid

membership began on a day not contained in a given month. Visit the netflix.com

website and click on the "Billing details" link on the "Account" page to see your next

payment date. We may authorize your Payment Method in anticipation of membership

or service-related charges through various methods, including authorizing it for up to

approximately one month of service as soon as you register. If you signed up for

Netflix using your account with a third party as a Payment Method, you can find the

billing information about your Netflix membership by visiting your account with the

applicable third party.

3.2.Payment Methods.To use the Netflix service you must provide one or more

Payment Methods. You authorize us to charge any Payment Method associated to

your account in case your primary Payment Method is declined or no longer available

to us for payment of your subscription fee. You remain responsible for any uncollected

amounts. If a payment is not successfully settled, due to expiration, insufficient funds,

or otherwise, and you do not cancel your account, we may suspend your access to the

service until we have successfully charged a valid Payment Method. For some

Payment Methods, the issuer may charge you certain fees, such as foreign transaction

fees or other fees relating to the processing of your Payment Method. Local tax

charges may vary depending on the Payment Method used. Check with your Payment

Method service provider for details.

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3.3.Updating your Payment Methods.You can update your Payment Methods by

going to the "Account" page. We may also update your Payment Methods using

information provided by the payment service providers. Following any update, you

authorize us to continue to charge the applicable Payment Method(s).

3.4.Cancellation.You can cancel your Netflix membership at any time, and you will

continue to have access to the Netflix service through the end of your billing period.

To the extent permitted by the applicable law, payments are non-refundable and we

do not provide refunds or credits for any partial membership periods or unused Netflix

content. To cancel, go to the "Account" page and follow the instructions for

cancellation. If you cancel your membership, your account will automatically close at

the end of your current billing period. To see when your account will close, click

"Billing details" on the "Account" page. If you signed up for Netflix using your account

with a third party as a Payment Method and wish to cancel your Netflix membership,

you may need to do so through such third party, for example by visiting your account

with the applicable third party and turning off auto-renew, or unsubscribing from the

Netflix service through that third party.

3.5.Changes to the Price and Subscription Plans.We may change our subscription

plans and the price of our service from time to time; however, any price changes or

changes to your subscription plans will apply no earlier than 30 days following notice

to you. If you do not wish to accept the price change or change to your subscription

plan, you can cancel your subscription before the change takes effect.

4. Netflix Service

4.1. You must be at least 18 years of age, or the age of majority in your province,

territory or country, to become a member of the Netflix service. Minors may only use

the service under the supervision of an adult.

4.2. The Netflix service and any content accessed through the service are for your

personal and non-commercial use only and may not be shared with individuals

beyond your household unless otherwise allowed by your subscription plan. During

your Netflix membership we grant you a limited, non-exclusive, non-transferable right

to access the Netflix service and Netflix content. Except for the foregoing, no right,

title or interest shall be transferred to you. You agree not to use the service for public

performances.

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4.3. You may access the Netflix content primarily within the country in which you have

established your account and only in geographic locations where we offer our service

and have licensed such content. The content that may be available will vary by

geographic location and will change from time to time. The number of devices on

which you may simultaneously watch depends on your chosen subscription plan and

is specified on the "Account" page.

4.4. The Netflix service, including the content library, is regularly updated. In addition,

we continually test various aspects of our service, including our websites, user

interfaces and promotional features. You can turn off test participation at any time by

visiting the "Account" page and changing the "Test participation" settings.

4.5. Some Netflix content is available for temporary download and offline viewing on

certain supported devices (“Offline Titles”). Limitations apply, including restrictions

on the number of Offline Titles per account, the maximum number of devices that can

contain Offline Titles, the time period within which you will need to begin viewing

Offline Titles and how long the Offline Titles will remain accessible. Some Offline

Titles may not be playable in certain countries and if you go online in a country where

you would not be able to stream that Offline Title, the Offline Title will not be playable

while you are in that country.

4.6. You agree to use the Netflix service, including all features and functionalities

associated therewith, in accordance with all applicable laws, rules and regulations, or

other restrictions on use of the service or content therein. Except as explicitly

authorized by us, you agree not to:

(i) archive, reproduce, distribute, modify, display, perform, publish, license, create

derivative works from, offer for sale, or use content and information contained on or

obtained from or through the Netflix service;

(ii) circumvent, remove, alter, deactivate, degrade, block, obscure or thwart any of the

content protections or other elements of the Netflix service, including the graphical

user interface, copyright notices, and trademarks;

(iii) use any robot, spider, scraper or other automated means to access the Netflix

service; decompile, reverse engineer or disassemble any software or other products

or processes accessible through the Netflix service;

(iv) insert any code or product or manipulate the content of the Netflix service in any

way;

(v) use any data mining, data gathering or extraction method;

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(vi) upload, post, e-mail or otherwise send or transmit any material designed to

interrupt, destroy or limit the functionality of any computer software or hardware or

telecommunications equipment associated with the Netflix service, including any

software viruses or any other computer code, files or programs.

We may terminate or restrict your use of our service if you violate these Terms of Use

or are engaged in illegal or fraudulent use of the service.

4.7. The quality of the display of the Netflix content may vary from device to device,

and may be affected by a variety of factors, such as your location, the bandwidth

available through and/or speed of your Internet connection. HD, Ultra HD and HDR

availability is subject to your Internet service and device capabilities. Not all content is

available in all formats, such as HD, Ultra HD or HDR and not all subscription plans

allow you to receive content in all formats. The minimum connection speed for HD

video quality (defined as a resolution of 720p or higher) is 3.0 Mbps per stream;

however, we recommend a faster connection for improved video quality. A connection

speed of at least 5.0 Mbps per stream is recommended to receive Full HD video

quality (defined as a resolution of 1080p or higher). A connection speed of at least

15.0 Mbps per stream is recommended to receive Ultra HD video quality (defined as a

resolution of 4K or higher). You are responsible for all Internet access charges. Please

check with your Internet provider for information on possible Internet data usage

charges. The time it takes to begin watching Netflix content will vary based on a

number of factors, including your location, available bandwidth at the time, the

content you have selected and the configuration of your Netflix ready device.

4.8. Netflix software is developed by, or for, Netflix and may solely be used for

authorized streaming and to access Netflix content through Netflix ready devices.

This software may vary by device and medium, and functionalities and features may

also differ between devices. You acknowledge that the use of the service may require

third party software that is subject to third party licenses. You agree that you may

automatically receive updated versions of the Netflix software and related third-party

software.

5. Passwords and Account Access.You are responsible for any activity that occurs

through the Netflix account. By allowing others to access the account (which includes

access to information on viewing activity for the account), you agree that such

individuals are acting on your behalf and that you are bound by any changes that they

may make to the account, including but not limited to changes to the subscription

plan. To help maintain control over the account and to prevent any unauthorized users

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from accessing the account, you should maintain control over the devices that are

used to access the service and not reveal the password or details of the Payment

Method associated with the account to anyone. You agree to provide and maintain

accurate information relating to your account, including a valid email address so we

can send you account related notices. We can terminate your account or place your

account on hold in order to protect you, Netflix or our partners from identity theft or

other fraudulent activity.

6. Warranties and Limitations on Liability.The Netflix service is provided "as is" and

without warranty or condition. In particular, our service may not be uninterrupted or

error-free. You waive all special, indirect and consequential damages against us.

These terms will not limit any non-waivable warranties or consumer protection rights

that you may be entitled to under the mandatory laws of your country of residence.

7. Class Action Waiver.WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU

AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER

ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR

CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE

PROCEEDING. Further, where permitted under the applicable law, unless both you

and Netflix agree otherwise, the court may not consolidate more than one person's

claims with your claims, and may not otherwise preside over any form of a

representative or class proceeding.

8. Miscellaneous

8.1.Governing Law.These Terms of Use shall be governed by and construed in

accordance with the laws of New Zealand.

8.2.Unsolicited Materials.Netflix does not accept unsolicited materials or ideas for

Netflix content and is not responsible for the similarity of any of its content or

programming in any media to materials or ideas transmitted to Netflix.

8.3.Customer Support.To find more information about our service and its features or

if you need assistance with your account, please visit the Netflix Help Center, which is

accessible through the netflix.com website. In certain instances, Customer Service

may best be able to assist you by using a remote access support tool through which

we have full access to your computer. If you do not want us to have this access, you

should not consent to support through the remote access tool, and we will assist you

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Last Updated: January 5, 2023

through other means. In the event of any conflict between these Terms of Use and

information provided by Customer Support or other portions of our websites, these

8.4. Survival.If any provision or provisions of these Terms of Use shall be held to be

invalid, illegal, or unenforceable, the validity, legality and enforceability of the

remaining provisions shall remain in full force and effect.

8.5.Changes to Terms of Use and Assignment.Netflix may, from time to time, change

these Terms of Use. We will notify you at least 30 days before such changes apply to

you. If you do not wish to accept the changes, you can cancel your subscription

before they take effect. We may assign or transfer our agreement with you including

our associated rights and obligations at any time and you agree to cooperate with us

in connection with such an assignment or transfer.

8.6.Electronic Communications.We will send you information relating to your

account (e.g. payment authorizations, invoices, changes in password or Payment

Method, confirmation messages, notices) in electronic form only, for example via

emails to your email address provided during registration.

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