How to send documents using MyDocs
You now have the ability to securely email verification documents directly to DSHS. The process will vary slightly
depending on your email provider.
The first time a DSHS employee sends you a secure email, it will provide instructions on the secure email attachment
process.
If you have an email ending in Outlook.com, Hotmail.com, Live.com or MSN.com:
Then follow the steps in that message to attach and send your documents.
In the future, you can respond to this email to send documents electronically, so you may want to store it in your email
inbox.
If you use any other email address:
Look for an email like this:
Click on the blue link that says, “Read the message.”
The message will prompt you to sign into a google account or to use a one-time passcode to see the secure message.
• Click here to sign into a google account:
• Click here to use a one-time passcode:
Signing into your google account will require entering your existing google account id and passcode.
Using the onetime passcode option will result in two additional emails.
The first provides the one time passcode:
Which you enter in the second email:
Then follow the steps in the next message to attach and send your documents.
This email invitation will be available to you for 30 days. After 30 days, you must request a new email invitation when
you want to submit verification documents via email.
Request a new email invitation when verification is needed to complete your eligibility review, application, when
reporting a change of circumstance with a worker, or by calling 877-501-2233.
TIPS:
• Ensure verification documents are clear and that each page contains client identifiers (full name and either client
identification number or last 4 digits of the SSN).
• Verification documents must be attached to the email and not embedded or inserted into the body of the email.
