WELCOME TO
JETBLUE
OUR CULTURE, YOUR BENEFITS AND MORE.
2 JETBLUE ORIENTATION
JETBLUE ORIENTATION 3
What is inspiration? It’s our mission and it starts with the people working
here. Together, JetBlue Crewmembers inspire. From our hometown
Terminal Five (T5) at New York’s JFK Airport to the runway at San Juan,
Crewmembers are the heart of our brand. They make inspiring humanity
happen, a single action at a time, every day of the year.
As you begin your journey with JetBlue, we’re here to support you along
the way. This booklet will help you select your health and financial
benefits, enroll in Crewmember travel and learn about our unique culture
of inspiration here at JetBlue.
INSPIRING
HUMANITY
WELCOME
4 JETBLUE ORIENTATION
On behalf of all of us here at JetBlue, welcome! I hope you enjoy your orientation and
training experience at JetBlue University as well as your stay at The Lodge. Please
take advantage of this special opportunity to meet some of our leaders, make new
friends and learn about our culture.
Here at JetBlue, we’ve made a reputation for having the best and brightest
Crewmembers in the industry. I believe this is why our Customers choose us above
other airlines, and the reason behind our continued growth and success. As we
welcome you to our JetBlue family, I encourage you to add your own unique passion,
skills and talents toward our shared mission of inspiring humanity. After all, this is
why we exist as an airline and how we take pride in our work every day.
I look forward to seeing you across the network!
Robin Hayes
President & Chief Executive Officer
Hello, and welcome! As you begin your career here at JetBlue, we’re committed
to positioning you for success in your new role. Our goal is to provide you with the
benefits, resources and support to help you achieve your full potential. We want you
to thrive! And, we want to give you the same stellar service that our airline delivers to
our Customers every day.
Starting any new job can be a big change, and I’m sure you have more than a few
questions: What benefits do we offer? How can you enroll? What do our culture and
values mean, and how can you take part? All this is covered during orientation, in
this booklet and throughout our many online resources. Additionally, our BlueCarpet
service is an amazing resource to help you navigate your new benefits during your
first 30 days on the job and beyond.
When it comes to our special JetBlue culture, you’ll find there are many
opportunities to get involved, from our Crewmember Values Committees and
Resource Groups to volunteering opportunities, our Lift social recognition program,
the annual SpeakUp survey and much more. I encourage you to find your passion,
and look forward to meeting you soon!
Mike Elliott
Executive Vice President, People
WELCOME HOME
JETBLUE ORIENTATION 5
OUR VALUES
Did you know that our founders wrote our values before we even had our
first plane? Today, our values are still at the very heart of how we interact
with our Customers and Crewmembers.
Safety, Caring, Integrity, Passion and Fun. These core values drive our
work and the decisions that we and our leaders make every day.
SAFETY
PASSION
FUN
CARING
INTEGRITY
Safety comes first. It’s every Crewmember’s
job to ensure safety for all.
JetBlue is where people like to be.
When Crewmembers enjoy what they do,
our Customers enjoy traveling with us.
Integrity means doing the right thing –
all the time. The only way to do
business is by communicating openly
and honestly. This way, we earn trust
from each other and our Customers.
Passion is the
enthusiasm we have for
what we do and a great
Customer experience.
Our passion is what
keeps Customers
coming back, and why we
do our part to keep our
destinations beautiful for
future generations.
Caring is how a small company gets big without losing its soul. The JetBlue
experience is about caring. It is delivered by Crewmembers, and we look
after each other so that we can care for our Customers and communities.
WELCOME
6 JETBLUE ORIENTATION
JETBLUE
PROMISES
Hospitality is about leaving our Customers
with a positive and lasting impression.
These Promises will help us to deliver
the stellar service that sets us apart:
þ Preserve the hospitality zone. It’s all about
making the Customer feel welcome and
acknowledged.
þ Personalize and enhance the experience. This
helps us individualize the experience, create
moments of magic and inspire loyalty.
þ Professionally communicate. It’s how we
transform our award-winning service into
polished hospitality.
þ Proactively take ownership. It lets Customers
know they are a priority to you.
þ Project the JetBlue image. It’s all about the
JetBlue look and feel we portray to Customers.
þ Promise to resolve. The opportunity to make a
situation right.
JETBLUE ORIENTATION 7
OUR BLUE
STANDARDS
PRINCIPLES OF
LEADERSHIP
þ Treat people right.
þ Do the right thing.
þ Communicate with your team.
þ Display initiative & innovation.
þ Inspire greatness in others.
SERVE WITH
EXCELLENCE
þ Be thankful, friendly
and welcoming.
þ Exhibit high standards
of service.
þ Have empathy for others
and be proactive.
þ Engage and collaborate with
Customers (internal & external).
þ Build and develop
diverse relationships.
þ Serve all stakeholders.
KNOW YOUR STUFF
AND MAKE IT
HAPPEN
þ Master your craft.
þ Apply business fundamentals.
þ Offer solutions.
þ Be accountable and manage
tasks effectively.
þ Get things done.
þ Focus on success metrics.
Model these behaviors to consistently
wow your fellow Crewmembers and
our Customers!
WELCOME
8 JETBLUE ORIENTATION
BLUEBENEFITS FOR ALL
Life is better in blue when you maximize your health and wealth with
BlueBenefits programs and plans. lifeisbetterinblue.com is where
you find out more about your benefits at JetBlue. BlueCrew Self
Service (BCSS) at https://bcss.jetblue.com/irj/portal is where you
enroll in benefits, view pay stubs and more.
Maximize your health.
• LiveHealth Online: Video chat with real doctors for
quick, on-the-go care and prescriptions filled anytime,
night or day. Visit livehealthonline.com (or get the
app) and use coupon code JETBLUECREW to receive a
special Crewmember rate.
• HealthyMoms HappyBabies: Personalized pre-
and post-natal support and the opportunity to earn
rewards and points redeemable for cool baby gifts.
Simplify your life.
• LifeSolutions: An assistance and work-life balance
program that’s free and completely confidential.
Call anytime you need a little help!
• Voluntary Programs: Pet, group auto and home
insurance coverage at competitive rates.
• Group Legal: A nationwide network of attorneys to
help with a variety of legal needs, including wills,
court appearances, document reviews and more.
QUESTIONS? ASK BLUEBENEFITS!
lifeisbetterinblue.com
app.lifeisbetterinblue.com
1-800-466-5062 • BlueBenefits@jetblue.com
Timing is everything!
If you miss the 30-day enrollment window, your next
opportunity will be during the Open Enrollment period
each fall—unless you get married, have a baby or
experience another qualified life event.
2017 Dental Rates Semi-Monthly Weekly
Crewmember Only $9.75 $4.50
Crewmember + Spouse $18.75 $8.65
Crewmember +
Child(ren)
$28.50 $13.15
Crewmember + Family $36.75 $16.96
2017 Vision Rates Semi-Monthly Weekly
Crewmember Only $3.25 $1.50
Crewmember + Spouse $6.14 $2.83
Crewmember +
Child(ren)
$6.45 $2.98
Crewmember + Family $9.67 $4.46
You have 30 days from your date
of hire to enroll in your benefits.
Health coverage begins the first of the
month following 30 days of service.
JETBLUE ORIENTATION 9
Maximize your wealth.
• 401(k) Plan: Save pre- or post-tax dollars, up to IRS
limits, toward retirement. JetBlue matches up to the
first 5 percent you save, dollar for dollar. You own
JetBlue’s matching contributions over a five-year
period (20 percent each year).
• Retirement Plus: Each quarter, an amount equal to
5 percent of your eligible earnings is set aside in your
retirement account. You own 100 percent of that money
after three years.
• Profit Sharing: Eligible Crewmembers will share in
10% of adjusted pre-tax profits plus 20% of any pre-tax
profits above an 18.5% pre-tax margin. More details
and exclusions can be found on HelloJetBlue.
• Crewmember Stock Purchase Plan (CSPP): The
CSPP allows you to buy shares of JetBlue stock
(JBLU) through post-tax payroll deductions with a 15%
discount. Enrollment takes place during the months
of April and October. Purchases are made on the last
business days of April and October.
• BlueBucks (Pay for Performance): Shares the
proceeds of improvements to key operational
performance measures and is paid quarterly to
eligible Crewmembers.
• Health and Dependent Care Flexible Spending
Accounts (FSA): Set aside pre-tax dollars to pay eligible
expenses. Any Crewmember can sign up for the Health
Care FSA unless you’re in the Blue Medical Plan (it’s an
IRS rule!). Use Health Care FSA dollars toward eligible
health expenses and Dependent Care FSA dollars for
daycare and after school programs.
• Voluntary Short Term Disability: Income protection for
up to six months under one of three optional plans that
will replace a percentage of your income if you miss
work due to pregnancy, an illness or personal injury.
• Life and AD&D Insurance: JetBlue provides basic
life and accidental death & dismemberment (AD&D)
insurance at no cost to you. You may also purchase
coverage for yourself and your family.
BREAKING DOWN YOUR
RETIREMENT BENEFITS
With two JetBlue contributions,
it pays to start saving.
5%
5%
5%
15%
YOUR CONTRIBUTION
100% JETBLUE MATCH*
100% JETBLUE RETIREMENT PLUS*
TOTAL SAVINGS
*Subject to JetBlue’s match and Retirement Plus vesting and eligibility
BLUEBENEFITS
Your Total Rewards Statement provides a
comprehensive, personalized view of all your JetBlue
rewards, including compensation, benefits and perks.
Statements become available two weeks after your
date of hire. Check it out at jetblue.ehr.com!
10 JETBLUE ORIENTATION
HEALTHY REWARDS
It’s easy to earn free money!
We care about your health and offer rewards for smart choices like getting your
teeth cleaned, preventative health screenings, learning CPR or enrolling your
child in extracurricular activities. When you complete eligible activities, you’ll
earn Healthy Rewards—cash to use toward your health expenses—which gets
deposited into your Health Reimbursement Account (HRA), Health Savings
Account (HSA) or Healthy Rewards Account.
Crewmembers who are part-time or waive
medical coverage.
Reward dollars go into a Healthy Rewards Account. If you don’t
have an account, one will be opened for you.
Crewmembers enrolled in
full-time medical coverage.
Crewmembers and dependents enrolled
in full-time medical coverage.
NEW HIRES!
Earn an EXTRA $100 in your Green Plan HRA or Blue Plan HSA for completing the
Account Plans Tutorial (with quiz). Don’t miss out—visit lifeisbetterinblue.com
today to complete the tutorial. While you’re there, explore the site and its many
educational videos for more opportunities to earn Healthy Rewards.
FOR EXAMPLE
Sofia visits her dentist for a preventive
cleaning, which is 100% free under her
JetBlue dental plan. After the exam,
she goes to jetblue.werally.com,
confirms her cleaning and earns
Healthy Rewards of $50! The
money goes into Sofia’s Optum
health account and can be used
toward other health expenses, like
medical bills or prescriptions.
When it comes time to apply her
Healthy Rewards dollars, it’s easy!
Sofia has a Healthy Rewards payment
card that works just like a debit card.
She presents the card and voilà —her
Healthy Rewards dollars are applied
toward the purchase. Visit
lifeisbetterinblue.com/bluecarpet
for the full list of opportunities
to earn Healthy Rewards.
EARN UP TO
$250
EARN UP TO
$400
EARN UP TO
$800
JETBLUE ORIENTATION 11
2017 Full-Time Medical Options
Green Plan (PPO with HRA) Blue Plan (PPO with HSA)
In-network In-network
Annual Deductible Individual: $1,300 • CM + family: $2,600 Individual: $1,300 • CM + family: $2,600
Minus any dollars from
JetBlue
• $400 ($800 family) seed money you get
• Up to $400 ($800 family) Healthy Rewards
you can earn
• $400 ($800 family) seed money you get
• Up to $400 ($800 family) Healthy Rewards
you can earn
Actual deductible
(after the math)
$500 individual • $1,000 family $500 individual • $1,000 family
Preventive care FREE FREE
Emergency room $300 copay (waived if admitted) $300 copay after deductible (waived if admitted)
Coinsurance (your share) You pay 20% of expenses after deductible You pay 20% of expenses after deductible
Out-of-pocket maximum
(includes deductible, coinsurance
and prescription drug expenses)
$4,300 individual
$8,600 family
$4,300 per individual
$8,600 family ($7,150 per individual not to
exceed $8,600 per family)
Prescription drugs What you pay for Rx in Green Plan: What you pay for Rx in Blue Plan:
(counts toward your deductible)
30-day supply Generic: 50%, up to $8 max per Rx
Brand: 50%, up to $100 max per Rx
20% after deductible
(up to $ 200 max per Rx) per IRS rules
90-day supply Generic: 50%, up to $24 max per Rx
Brand: 50%, up to $300 max per Rx
20% after deductible
(up to $ 600 max per Rx) per IRS rules
Rates Semi-Monthly Weekly Semi-Monthly Weekly
Crewmember Only $53.50 $24.69 $68.00 $31.38
Crewmember + Spouse $135.00 $62.31 $169.00 $78.00
Crewmember + Child(ren) $91.00 $42.00 $115.00 $53.08
Crewmember + Family $171.50 $79.15 $216.50 $99.92
2017 COVERAGE OPTIONS FOR
FULL-TIME CREWMEMBERS
BLUEBENEFITS
Medical/Rx: UnitedHealthcare or Anthem BlueCross
BlueShield are our two medical options. Both cover the same
medical expenses and have in and out of network coverage.
They also include accounts where JetBlue contributes seed
money on your behalf (prorated based on date of hire).
Coverage includes prescription drug benefits administered
by CVS/Caremark.
Long Term Disability: Financial security if you can’t work for an
extended period of time because of a non-work related illness
or personal injury. Basic coverage is provided at no cost, and
you can purchase additional voluntary coverage.
Benefits details and rates can be found on lifeisbetterinblue.com
12 JETBLUE ORIENTATION
You’ve got questions, we’ve got answers
Through our BlueCarpet program, you have unlimited, 24/7
access to a team of experts dedicated to answering health
care questions, providing personalized support, resolving
claims issues and so much more. Whether you are looking
for information or feeling overwhelmed, BlueCarpet is your
dedicated resource for any health-related topic. Best of all,
JetBlue covers the cost of this helpful service so it’s FREE
for Crewmembers!
You talk. BlueCarpet listens and helps you find answers to
questions like:
• Green or Blue —which is the right medical plan for me?
• ER? Urgent care? LiveHealth? Where should I go to feel
better fast?
• How can I earn Healthy Rewards?
• Is a certain procedure covered by my plan?
• Can you help me find a doctor near my home?
• What does my diagnosis mean?
• Is my medical bill correct?
• Which expenses can be covered by Health Account or
Healthy Rewards?
And, if you speak with an experienced BlueCarpet nurse,
you could earn an extra $250 ($500 for a family) in Healthy
Rewards. Call BlueCarpet for help with:
• Complex health conditions such as diabetes, cancer,
Multiple Sclerosis, HIV, back pain and others.
• Establish a healthy lifestyle – lose weight, quit smoking,
get more exercise or improve your diet.
• Get help managing stress, anxiety or depression.
• Autism assistance.
Interested in expanding your crew?
If you’re trying to start or expand your family and are
experiencing challenges or need additional guidance,
explore the three programs under DESTINATION : FAMILY
to see how BlueCarpet can help.
• Reproductive Services provides guidance, education
and financial support as Crewmembers navigate the
healthcare system.
• Adoption Assistance provides financial assistance for
the adoption of an eligible child.
• Maternity support through HealthyMoms
HappyBabies.
ROLLING OUT THE
BLUE CARPET
DESTINATION FAMILY
ANY QUESTION. ANY REASON.
Call BlueCarpet
1-866-529-1675
lifeisbetterinblue.com/bluecarpet
FOR EXAMPLE
Ongoing back pain has been cramping Michael’s
style and he’s not quite sure what to do.
A fellow Crewmember reminds him about our
BlueCarpet program, and he decides to give our
friendly team of experts a call. They discuss
Michael’s situation, and help him find a qualified
chiropractor nearby. The BlueCarpet team
also assigns Michael a BlueCarpet nurse with
expertise in musculoskeletal conditions.
After Michael visits the chiropractor, his
BlueCarpet nurse calls to see how it went, and
they discuss his doctor’s recommendations. The
nurse is also happy to answer questions, and is
full of advice on exercise, stretching and nutrition
that can help Michael reach his wellness goals.
Three months after reaching out to BlueCarpet
and following his personalized plan, Michael
is feeling much better. He also earned $250 in
Healthy Rewards by working with the BlueCarpet
team to proactively manage his health.
Since you’re new to JetBlue,
BlueCarpet will call you to help
you choose between the Green
and Blue medical plans.
Just for answering the phone and talking
to BlueCarpet, you will receive $25 in
Healthy Rewards!
JETBLUE ORIENTATION 13
BLUEBENEFITS
BLUECREW SELF SERVICE (BCSS)
Find it: https://bcss.jetblue.com/irj/portal
By logging in, you can access the tools, information and
applications to help you do your job each day.
Within your first 30 days on the job:
þ Enter payroll and W-2 withholdings.
þ Set up direct deposit.
þ List emergency contacts.
þ Enroll in benefits coverage.
þ Add dependents to health coverage.
Anytime in BCSS
þ View earnings history/pay stubs.
þ Request paid time off (PTO).
þ Change of address or contact information.
þ Change benefits after a marriage,
birth, gain or loss of coverage, or
other qualified life event.
Use the New Hire Checklist on BCSS under
“My Life & Career” to fast track your onboarding!
14 JETBLUE ORIENTATION
CREWMEMBER TRAVEL: HOW WE JET AROUND!
One of the most exciting perks we offer to Crewmembers, their legal
dependents, and designated travel companion is free standby travel on
JetBlue flights! Get set to jet! Here’s how.
Register to create an account by visiting myIDTravel.com. Once you register, an email will be sent to your JetBlue
account to complete the steps.
Add Qualified Dependents: Locate the Travel Eligibility Card under the Travel section of HelloJetBlue. Complete and
email the completed copy, along with a scanned copy of supporting documentation, to BlueCard@jetblue.com or fax to
(801) 449-2576. Eligible documents include marriage license or declaration of domestic partnership, birth certificates,
adoption papers, etc.
Add a Travel Companion: Access the online Travel Companion Add/Change Request Form under the Travel section of
HelloJetBlue. Complete and submit. Note, you cannot add a travel companion if you have a spouse or domestic partner.
Complete the mandatory 15-minute Crewmembers’ Guide to Passriding course online in the JetBlue University (JBU)
Portal.
Start booking your travel!
1
2
3
4
5
JetBlue Airways Pass Riding Travel Eli gibility Form
REQUIRED DOCUMENTATION
Please review the Pass Riding Guide (located on hellojetblue, travel page) for Traveler Type/relation with a detailed list of who is
eligible and what specific documentation is required to add a tra veler to your eligibility list.
https://www.hellojetblue.com/passguide
INSTRUCTIONS
1. Please type the information below. Failure to type the information below may result in a delay in entering your information.
Please DO NOT complete by hand.
2. You must check the certification/acknowledgement boxes, print, & sign the form.
3. Fax this form along with all "required documents" to 801-449-2576 with your Crewmembe
r number on the top of each page.
You may also scan, attach and send as an email to bluecard@jet blue.com.
4. Please type names exactly as they appear on their government issued photo ID that they will be using for travel.
5.
Travel Companion additions or changes must be done via hellojetblue, click here.
CREWMEMBER & TRAVELER INFORMATION
Crewmember Name: Title: Department:
Crewmember ID: JetBlue Email: Location:
TRAVELER TYPE
GENDER
LAST NAME
MIDDLE NAME
NAMEFIRST
DATE OF
BIRTH
Processing Time:
Your information will be processed within 7 business days after the receipt of all documents. Your myIDTravel account will list the eligible dependents online once
they have been processed. If they are not listed after 7 business days, you can email [email protected] to inquire about the status. Your information will not
be entered if this form is written by hand or is not completely filled out and faxed along with ALL required documentation.
I
privileges.
flightmyonlistedbetoeligibleiswhounderstandandGuideRidingPasscurrentthereadhaveItrue.andcorrectisinformationabovethecertify
I
guidelines. IRS and Guide Riding Pass
’sJetBlueunderprivilegesflightforqualifylongernotheywhendependentaremovetoCrewTravelcontacttoresponsibilitymyisitthatunderstand
Crewmember
Signatu re:
Date:
I
employment. of termination or pay, without off time fare, full of reimbursement privileges,
pass of suspension or loss including action, disciplinary in result could it program the abuse or information false provide I if that understand
JetBlue Airways Pass Riding Travel Eli gibility Form
REQUIRED DOCUMENTATION
Please review the Pass Riding Guide (located on hellojetblue, travel page) for Traveler Type/relation with a detailed list of who is
eligible and what specific documentation is required to add a tra veler to your eligibility list.
https://www.hellojetblue.com/passguide
INSTRUCTIONS
1. Please type the information below. Failure to type the information below may result in a delay in entering your information.
Please DO NOT complete by hand.
2. You must check the certification/acknowledgement boxes, print, & sign the form.
3. Fax this form along with all "required doc uments" to 801-449-2576 with your Crewmember number on the top of each page.
You may also scan, attach and send as an email to bluecard@jet blue.com.
4. Please type names exactly as they appear on their government issued photo ID that they will be using for travel.
5.
Travel Companion additions or changes must be done via hellojetblue, click here.
CREWMEMBER & TRAVELER INFORMATION
Crewmember Name: Title: Department:
Crewmember ID: JetBlue Email: Location:
TRAVELER TYPE
GENDER
LAST NAME
MIDDLE NAME
NAMEFIRST
DATE OF
BIRTH
Processing Time:
Your information will be processed within 7 business days after the receipt of all documents. Your myIDTravel account will list the eligible dependents online once
they have been processed. If they are not listed after 7 business days, you can email [email protected] to inquire about the status. Your information will not
be entered if this form is written by hand or is not completely filled out and faxed along with ALL required documentation.
I
privileges.
flightmyonlistedbetoeligibleiswhounderstandandGuideRidingPasscurrentthereadhaveItrue.andcorrectisinformationabovethecertify
I
guidelines. IRS and Guide Riding Pass
’sJetBlueunderprivilegesflightforqualifylongernotheywhendependentaremovetoCrewTravelcontacttoresponsibilitymyisitthatunderstand
Crewmember
Signatu re:
Date:
I
employment. of termination or pay, without off time fare, full of reimbursement privileges,
pass of suspension or loss including action, disciplinary in result could it program the abuse or information false provide I if that understand
SAMPLE TRAVEL ELIGIBILITY FORM
Who’s a Qualified
Dependent?
Spouse, domestic partner,
child, step child, child of
domestic partner, adopted
child, step parent, parent
John Q. Sample, Jr.
Parent M
Sample, Sr.
09/22/15
04/05/65Quixote John
Crew Inflight
JS555555
John.Sample@jetblue.com
BOS
JETBLUE ORIENTATION 15
TIPS FOR
CREWMEMBER TRAVEL
CREWMEMBER TRAVEL
• Flying standby? Check in on jetblue.com and arrive
1.5 hours before your flight; wait near the gate to be
called and have your JetBlue ID ready.
• What are your chances? There are no guarantees, but
in myIDTravel, you can check flight loads before you
book for a better sense of whether there is space for
you to fly.
• Cost? Domestic travel is 100% free of charge for you
and your eligible dependents and travel companion!
If traveling internationally, local taxes will apply.
• Can’t risk it? In myIDTravel, Crewmembers may
purchase a confirmed flight at a 20 percent discount,
which is applied to the current lowest fare. (Refer to the
Pass Riding Guide for who is eligible and guidelines.)
• Bring your buddies! Each quarter you get four one-
way Buddy Passes (that’s two roundtrips) that are valid
for one year. Share them with your family or friends.
The cost to the Crewmember is $20, $40 or $60 based
on flight duration (short, medium or long haul), plus
taxes, and the same standby flying rules apply for
Buddy Pass riders. (Must be hired by the first day of
a quarter to qualify for that quarter’s allotment). You
may register and book your buddies at myidtravel.com
under the Buddy Administration tab.
• Super Passes. Four one-way Super Passes are
issued following your JetBlue anniversary; use them
for yourself or your eligible dependents to give you a
higher-priority status when flying standby.
WHO CLEANS THE PLANES?
We all do! All pass riding Crewmembers are expected
to help with cleaning the aircraft to speed up the turn
process. When you board the flight, be sure to introduce
yourself to Inflight Crewmembers. Then, as the flight
prepares for landing, ask for a pair of blue gloves and
the instructions on how you can help tidy up for our next
Customers. As you’re cleaning the plane after arrival,
remember to:
þ Pick up trash or debris from the floor, seats,
and seatback pocket. ALWAYS open the seatback
pocket and visually check for any sharp objects
before reaching inside. If you don’t have a trash bag,
leave the items on the aisle seat.
þ Cross seatbelts in a “V” shape, raise the window
shades and lift the center armrests.
þ If a row needs vacuuming, just press the flight
attendant call buttonto alert Ground Ops
Crewmembers.
þ Remember: it’s most efficient to clean while
deplaning is in progress, but always put your
ID on first, remember to thank our Customers
as they exit, and allow them the time and
space they need to collect their belongings.
Be thoughtful about who
you invite to share in your
travel privileges, as YOU are
responsible for their behavior.
Always be sure to share JetBlue’s
pass riding rules and expectations.
EVEN MORE ABOUT CREWMEMBER TRAVEL!
Review our handy Pass Riding Guide on the Travel
section of HelloJetBlue for up-to-date travel guidelines,
policies, and expectations. Then, complete the mandatory
15-minute Crewmembers’ Guide to Pass Riding
course online in the JetBlue University (JBU) Portal.
16 JETBLUE ORIENTATION
All Crewmembers deserve to feel comfortable, respected and included at
work. Always be mindful of what you write, say or post, and stay true to
our Respectful Workplace policies whenever you’re representing JetBlue.
Some work groups have additional policies in BlueBook supplements or
employment agreements. Become familiar with these policies as well.
WORKING TOGETHER
RESPECTFUL WORKPLACE
You are responsible for reviewing
the Crewmember BlueBook and
knowing our policies.
Access the Crewmember BlueBook
at jetblue.comply365.net.
The Crewmember Bluebook outlines our policies.
• JetBlue policies apply to Crewmembers, Business
Partners, and Customers.
• As a Crewmember, you are always
representing JetBlue. Policies apply inside
and outside of work, including on personal
electronic devices and social media.
• Be respectful of individual boundaries.
JETBLUE ORIENTATION 17
BE A CITIZEN
OF JETBLUE
WINNING TOGETHER
Lifting each other
When Crewmembers go the
extra mile to live our Values,
we all like to celebrate and
reward their great work.
Through LIFT, our social, peer-
to-peer recognition program,
we dish out thanks to fellow Crewmembers — and even
gift cards of up to $100! Crewmembers can be nominated
on the LIFT website (accessible on hellojetblue.com) or
through the LIFT app. Log on to LIFT today and share in
the excitement!
Crewmember Resource Groups
Here at JetBlue, we value Diversity and Inclusion. Four
unique Crewmember Resource Groups (CRG) enhance
our inclusive culture and help us embrace different
perspectives, thoughts and ideas. CRGs support
professional development for members, as well as
recruiting efforts and other JetBlue initiatives. Our CRGs
are Blue Conexión, JetPride, Vets in Blue and Women in
Flight. Any Crewmember can join any group! For more
information, write to diversity@jetblue.com.
Values Committees
At JetBlue, we hear what you say and work together to
collaborate on solutions. We have Values Committees
comprised of volunteer Crewmembers elected by
their peers. These Crewmembers, alongside JetBlue
leadership, help us grow in the right direction by:
• Partnering with Leadership on Crewmember
issues, concerns and ideas.
• Working with Leadership to spot and
resolve Crewmember challenges.
• Giving Crewmembers a direct voice
in matters that affect them.
• Bringing forth Crewmember ideas and working
with leaders to execute what’s possible.
• Growing our unique culture.
SpeakUp
All Crewmembers are invited to
share feedback about their experience
working for JetBlue through our
annual SpeakUp survey. With the
results, leaders take action to enhance
our Crewmember experience.
JetBlue For Good
JetBlue For Good is
JetBlue’s platform
for social impact
and corporate
responsibility. Giving
back is part of JetBlue’s DNA and is core to its mission
of inspiring humanity. Centered around volunteerism
and service, JetBlue For Good focuses on the areas
that are most important to the airline’s customers and
crewmembers - community, youth/education and the
environment. Combining JetBlue’s corporate efforts
with its customers’ and crewmembers’ passions,
the common theme is Good – JetBlue For Good. Our
Crewmembers make an impact with their volunteerism
and in-kind donations through the Community Connection
program. For every 50 hours of volunteer service logged,
Crewmembers are able to donate two roundtrip travel
certificates to the qualifying charity of their choice.
Crewmembers can log hours and find volunteering
opportunities at Community Connection.
JetBlue Crewmember Crisis Fund (JCCF)
JCCF is our very own non-profit program that provides
money to Crewmembers in financial need or in crisis
situations. More than half of all Crewmembers donate
to this fund through regular paycheck contributions.
For those who had to turn to JCCF, the support was
life-changing. Log on to BCSS to sign up.
Pocket Sessions and The Leadership
Connection (TLC)
Leaders enjoy conversation with Crewmembers at our
BlueCities and support centers throughout the year. At
larger BlueCities, Pocket Sessions are gatherings for
all Crewmembers to hear of company news and ask
questions. TLC pairs each BlueCity with a leader who
visits quarterly to meet with Crewmembers and share
updates and news.
Communications
Through email and our HelloJetBlue intranet, we share
news and resources that keep you updated on matters that
affect you and the company. Our CEO writes a weekly “Jet
to the Point” note to Crewmembers, and our workgroup
leaders all have their own ways of sharing news and
updates. Expect to hear from us often!
18 JETBLUE ORIENTATION
Lifeisbetterinblue
lifeisbetterinblue.com
Access benefits info, videos,
learning modules (like the new
hire Account Plans Tutorial), links
to Business Partner websites,
BlueBenefits news and more.
Total Rewards Statement
jetblue.ehr.com
A comprehensive personalized
view of all your JetBlue rewards,
including compensation,
benefits and perks.
AT HOME!
BluePrint
Your Mailbox
Our quarterly print magazine
exclusively for Crewmembers
is mailed direct to your home.
It features creative content from
around the network, as well as
news, leader profiles and more.
BlueBenefits
Access personalized benefits
information, including health
account balances, find
providers, store ID cards,
contact BlueBenefits and more.
(Available at
app.lifeisbetterinblue.com.)
Concur
Submit and approve expense
reports, photograph receipts
and book travel. (Available on
the Apple iTunes Store and via
HelloJetBlue.)
WHERE IS IT?
HelloJetBlue
hellojetblue.com
Your gateway to the JetBlue
Crewmember world! Visit to stay
connected to company news,
tools, photos and other resources.
PerkSpot
jetblue.perkspot.com
Find deals from tickets to hotels,
dining and more. Create an
account and start saving today!
Concur
hellojetblue.com/travel à
traveling for business
Book business travel (plus hotels
and rental cars) and submit
expenses for reimbursement.
BlueCrew Self Service (BCSS)
https://bcss.jetblue.com/irj/
portal
Enroll in benefits, request time
off, add dependents, check your
paystubs, access tax withholding
status, update your address
and phone information, set your
emergency contacts and link to
other Crewmember programs.
BlueLine
Your source for important metrics
we track at JetBlue. Check it out
regularly to monitor the health of
the airline and to see how you can
help move the needle. Select your
workgroup in BlueLine for job-
specific ways to help contribute
to our success. (Available on the
Apple iTunes Store and Google
Play.)
LiveHealth Online
Access to doctors for treatment
of minor health issues anytime,
24/7. (Available on the Apple
iTunes Store and Google Play.)
Globoforce for LIFT
Allows you to recognize fellow
Crewmembers, approve
recognition, redeem awards and
view recognition feeds all on
the go! (Available on the Apple
iTunes Store and Google Play by
searching “Globoforce”.)
myIDTravel
myidtravel.com
Create and manage your travel
account; book leisure travel.
ON THE GO APPS!
ONLINE!
JETBLUE ORIENTATION 19
FINDING THINGS
KEY CONTACTS
Email/Website Phone
Benefits, Travel and Pay
BlueBenefits lifeisbetterinblue.com
bluebenefits@jetblue.com
800-466-5062
(Fax) 718-228-8911
BlueCarpet lifeisbetterinblue.com/bluecarpet
bluecarpet@optum.com
866-529-1675
Medical UnitedHealthcare: myuhc.com
Anthem BlueCross BlueShield: anthem.com
866-540-5929
866-627-0709
Prescriptions CVS/Caremark: caremark.com 866-210-0910
LiveHealth Online livehealthonline.com
For $20 a session, use coupon code JETBLUECREW
Health Reimbursement Account, Health Savings
Account, Flexible Spending Accounts
optumhealthfinancial.com 866-529-1675
Dental Delta Dental: deltadentalins.com 800-932-0783
Vision EyeMed Vision: eyemed.com 866-723-0513
Retirement T. Rowe Price: rps.troweprice.com/jetblue 800-922-9945
LifeSolutions lifesolutions.jetblue.com (username: BLUE)
care@jetblue.com
866-370-2273
Life Insurance The Harford: thehartford.com/benefits/jetblue 855-396-7655
Disability/Leaves of absence
* Pilots: Short/Long Term Disability, All other CMs: LTD
** Disability (Pilots excluded), FML, Personal/Parental,
and Military Leave Management
MetLife*: metlife.com/mybenefits
Sedgwick**: claimlookup.com/jetblue
888-343-6889
844-341-8632
Crewmember Stock Purchase Plan / StockAdmin stockadmin@jetblue.com 718-709-3068
CrewTravel crewtravel@jetblue.com 800-234-7986
Payroll payroll@jetblue.com 800-314-1922
Crewmember Resources
ADA People Compliance
ADA Accommodations:
ADApeoplecompliance@jetblue.com
718-709-2221
Anti-Drug & Alcohol
BlueAnti-DrugandAlco@jetblue.com
Business Integrity Hotline
https://jblu.alertline.com 1-866-318-7453
Corporate Social Responsibility
https://jetblue.volunteermatch.org
csr@jetblue.com
Crew Relations
crewrelations@jetblue.com 877-241-2430
ID Badges
Candice.Trent@jetblue.com 718-709-3559
IT
Guest wi-fi
Network: JB_GUEST
Login ID: guestuser
Password: password4guest
877-538-1957 (US)
214-429-4088
(Outside of US)
IT (Salt Lake City Support Center)
itctsssc@jetblue.com (801) 449-2545
JetBlue Crewmember Crisis Fund (JCCF)
jccfgroup@jetblue.com 718-709-3280
718-709-2238
System Operations
(866) 255-2739
People Data Management
peopledatamanagement@jetblue.com 718-709-2200
Safety
bluesafety@jetblue.com 866-255-CREW (2739)
Option 6
Security
bluewatch@jetblue.com 718-709-3580 or
866-255-CREW (2739)
Option 1
Talent Acquisition
bluerecruiters@jetblue.com
20 JETBLUE ORIENTATION
JETBLUE ORIENTATION 21
NOTEWORTHY
POINTS
22 JETBLUE ORIENTATION
JETBLUE ORIENTATION 23
A TIMELINE TO HELP YOU PLAN
Things to do in first the 30 days... Looking ahead...
• Log on to BCSS and…
þ Enter your payroll and W-2 information.
þ Set up direct deposit.
þ Verify your mailing and permanent addresses.
þ Set your emergency contacts.
þ Enroll in benefits.
• Enroll in retirement savings through T. Rowe Price and life insurance through
The Hartford. Remember to designate beneficiaries.
• Set up Concur for your travel expenses.
• Complete the mandatory Crewmembers’ Guide to Pass Riding course online
in the JBU portal and register for Crewmember travel at myidtravel.com.
• Designate eligible dependents or travel companion by faxing (801) 449-2576
or emailing the Travel Eligibility Card to bluecard@jetblue.com.
• Complete JetBlue
University Training.
• Start earning free money
toward healthcare expenses
through Healthy Rewards.
• Download BlueLine, BlueBenefits,
Concur, Globoforce and LiveHealth
Online apps for access on the go.
• Which BlueCity will you visit first?
Plan your first free standby trip!
NOTEWORTHY
POINTS
