KNOW BEFORE YOU GO
Your visit to Orlando is on the calendar and we are delighted to welcome you to our beautiful
hotel and city. In this new landscape in which we are responding to a world pandemic, a few
things have been modified throughout our hotel. Your health and safety during your upcoming
stay with us is our utmost priority. Therefore, we suggest that you add the following to your
travel checklist as you prepare for your upcoming trip to Orlando and Rosen Hotels & Resorts.
Check Your Bags and Transportation Options
• Check your departure city airport for their travel guidelines and regulations.
• TSA has released updated security procedures for air travel, including social distancing measures and touchless
processes, as passengers move through security checkpoints. TSA is also allowing one liquid hand san-
itizer container, up to 12 ounces per passenger, in carry-on bags.
• Check the Orlando International Airport for arriving regulations.
• Review transportation options for a rental car. Our partners are Mears Transportation or Enterprise Rental Car.
* Mears Transportation COVID-19 response
* Mears Reservations
* Enterprise Rental Car Reservations
In accordance with CDC guidance, vaccinated and unvaccinated individuals are highly encouraged to wear
face coverings in all indoor public areas.
Check In and Out from Your Smartphone
On your arrival day, you can check in remotely through your smartphone. Your
conrmation email will have more details on this service.
Mobile Keys
At check-in, you may request a mobile key that provides touchless control for
your guestroom door lock. To request a mobile key at check-in, please download the JustIN app for your
Apple or Android phone by scanning the QR code below. Register your phone in the app before checking
in. Upon request, the front desk agent will issue a mobile key to your prole in the app.
Guest Health
Rosen Hotels & Resorts is restricting check-in to anyone, including an attendant to an event, with knowledge
that they have a COVID-19 infection or to unvaccinated individuals who have recently been exposed to the
virus. Please thoroughly read the following:
By entering the premises, you are afrming and attesting that:
• You do not have a COVID-19 infection and are currently not experiencing or displaying, and have not
in the last 14 days experienced or displayed, any of the symptoms consistent with COVID-19 (e.g. fever,
respiratory symptoms, shortness of breath, etc.).
• If unvaccinated and you have not in the last 14 days had any close direct contact with anyone who is
either conrmed or suspected of having COVID-19, including anyone who was experiencing or displaying
any of the known symptoms of COVID-19.
A risk of exposure to COVID-19 exists in any public place where people are present. According to the
CDC, COVID-19 is an extremely contagious disease that can lead to severe health consequences. By visiting
Rosen Hotels & Resorts you voluntarily assume all risks related to exposure to COVID-19. Please follow
all posted recommendations highlighting social distancing and preventive measures while visiting our
property. We appreciate your understanding and cooperation as we work together to maintain a safe
environment.
ROSEN’S TOTAL COMMITMENT TO YOU
Rosen Hotels & Resorts remains committed to the safety and well-being of
our guests and associates. Times like these demand we operate above and
beyond to meet your expectations, which is why we have launched Rosen’s
Total Commitment — a program dedicated to the highest standards of
cleanliness, safety, and well-being — as part of our efforts to reduce exposure
to the effects of the global pandemic. In this endeavor, experts from our company’s
nationally recognized RosenCare™ healthcare program have partnered with a
specially appointed task force to develop stringent health and safety measures
that expand on our company’s already superior level of hygiene and cleanliness.
Our Total Commitment program has received a seal of approval from Ecolab and the Global Biorisk Advisory
Council (GBAC).
WHAT TO EXPECT WHEN YOU ARRIVE
Hotel Services
• Our renewed safety measures provide for limited housekeeping service every fth and eighth day of
your stay. All rooms and common areas are cleaned with an FDA-registered hospital-grade disinfectant.
* Fifth Day – Housekeeping will access your room to remove trash and replenish amenities.
* Eighth Day – Staff will repeat the services from the fth day and replace linen.
• Should you need clean towels, linen, or amenities before the scheduled service, please dial 88, and one of our
associates will bring you the requested item. Due to current health circumstances, we are unable to enter your
room to replace the linen or towels.
• The hotel will continue to conduct daily wellness checks. If you prefer to keep staff out of your room while
in-house, you may request a staff member only look in your room but not enter.
Personal masks and hand sanitizer may be available for purchase at the hotel. Ask a front desk agent for more
details.
MEDICAL SERVICES
Where Can I Receive PCR/COVID Testing?
Off-site testing is available at several locations near all Rosen hotels. Some medical providers below may
have telehealth options. Please contact the clinic for information on how to request the test and for
current turnaround time.
The Medical Concierge
1-855-932-5252
CareSpot Urgent Care – Orlando Health
407-581-9672
Advent Health Centra Care
407-200-2273
Orange County Government
Walgreens
1–800–925–4733
CVS
1-866-389- 2727 (call or text)
More COVID testing locations across Orlando, Florida.
DINE WITH CONFIDENCE
Our food safety standards have been enhanced to meet government regulations and social distancing measures
so guests can continue to enjoy a worry-free dining experience.
• QR codes allow guests to browse menus from personal devices. Depending on the venue, menus may also be
posted, printed for single use, or disinfected after each use.
• Guests may receive upon request condiments and straws in single-serve packets or which has been wrapped
individually.
Relaxation Redened
Our recreational facilities have implemented additional measures or elevated existing protocols to ensure
we meet your expectations.
• The tness center asks guests to disinfect equipment after each use.
• The spas at Rosen Centre and Rosen Shingle Creek highly encourage reservations.
• Shingle Creek Golf Club at Rosen Shingle Creek offers contactless payment options at the Golf Shop.
Flexible Meetings and Gatherings
The GBAC awarded Rosen Centre the esteemed accreditation into its performance-based GBAC STAR™
Facility program. This acknowledges that the hotel’s protocols for cleaning, disinfection, and infectious
disease prevention to protect guests and associates complies with GBAC’s 20-point auditing system.
If you’re attending a meeting, we have plenty of room to accommodate social distancing and ease your
crowding concerns.
• Meeting room sets can provide social distancing based on group requests and space availability.
• Banquet service standards and processes can be altered based on group preferences and availability.
• Both virtual and on-site meeting planning is available. We can accommodate on-site planning while
following appropriate physical distancing protocols.
If you’re planning on attending a conference, event, or meeting at the Orange County Convention Center,
click here to review their latest guidelines.
Our commitment to the safety and well-being of our guests and associates will remain at the heart of our service
to you. Please contact the hotel front desk should there be any further information you need to prepare for your
upcoming visit. We value your support and look forward to your upcoming stay.
Rosen Centre Hotel | 1-800-204-7234 | 9840 International Drive, Orlando FL 32819
Revised 12/1/2021
