Charlie Gardner
chgardner.com │ [email protected] │ (202) 555-0152 │ Houston, TX 77002
UX Designer │ Freelance Consultant │ Remote
Provide UX-design consulting services to clients. Gather requirements from stakeholders. Create research plans,
conduct users interviews and qualitative usability testing. Diagram workflows, design sketches, wireframes, and
prototypes. Collaborate with Agile software-development teams. Present user insights to stakeholders.
● Increased conversion rate by 20% for ecommerce shop using interviews, sketching, and Axure prototypes.
● Increased donation task completion by 40% for charity website with content audit and A/B testing in Optimizely.
● Delivered 52 prioritized UX recommendations to B2B-software executive team using heuristic evaluation.
Jun 2020 –
Present
UX Certification │ Nielsen Norman Group
Earned Interaction Design specialty by completing 30 hours of instruction and passing 5 exams. Studied design
thinking, usability testing, customer journey mapping, visual design, paper prototyping, digital prototyping,
contextual inquiry, Lean UX, Agile software development, information architecture, and content strategy.
May 2020
Sr. Environmental Educator │ State of Texas
Responsible for environmental, agricultural, and cultural education lessons for schools, communities, and public.
Managed yearly budget of $500K. Managed and developed a content team of 4. Designed curriculum related to
field studies and seasonal programs. Recruited and trained volunteer staff.
● Delivered a new educational-content series on time and under budget.
● Reduced costs by 10% by standardizing team’s project-management tools.
● Achieved 100% retention of high-performing team members over 3 years.
● Identified and resolved top community pain points using Qualtrics surveys and facilitating workshops.
● Secured promotions for 2 team members by delegating tasks and documenting their impact.
Aug 2016 –
Mar 2020
Naturalist II │ Museum of Science & History │ Jacksonville, FL
Led formal and informal educational programming. Performed school outreaches and offsite community
engagement events as scheduled. Supervised and trained interns and volunteers. Served as a natural science
resource for the public and museum staff.
● Earned 97% overall satisfaction rating from attendees across 30 school events.
● Reduced volunteer training time by 25% by redesigning onboarding materials using interviews.
● Recognized with “All Star” award given to top 5% out of 300 employees.
Aug 2013 –
Jun 2016
Associate Naturalist │ Museum of Science & History │ Jacksonville, FL
Assisted with creating educational programming. Researched and wrote content for exhibits, presentations, and
brochures. Served as natural-science resource for public and museum staff.
● Researched, wrote, and delivered brochures for new exhibit 3 weeks ahead of schedule.
● Presented museum’s most popular exhibit of the year to over 1,000 daily visitors.
May 2011 –
Jul 2013
MS Biology │ New York University, New York City, NY
BS Biology │ University of Chicago, Chicago, IL
Barista │ Starbucks
Entered and prepared orders to specifications. Resolved customer-service issues. Performed maintenance tasks.
● Recognized with “Bravo” award for outstanding customer service metrics for region.
Jul 2009 –
Apr 2011
2009
2007