Making the Smart Switch

Making the

Smart Switch

An Enterprise Administrator’s Guide

to Switching from an Apple iPhone

to a Samsung Galaxy Smartphone

4/6/2023 1

Ta b l e o f C o n t e n t s

iOS to Android Device Switch Basics

Minimum Requirements

3 Methods to Migrate data with Samsung Smart Switch

Migration Steps:

Admin Resources

Smart Switch Compatibility Matrix (iOS > Android)

Smart Switch Data Migration Compatibility

Helpful Links

Videos

End User Training Material - Post Migration

Android How to basics: (back button, close app, finding items, turn off/on phone, etc)

How to share files (Share Nearby & Private Share) via Android compared to AirDrop

How to enable and use RCS Messaging via Android compared to iMessage

How to make video calls (Google Meet) compared to FaceTime

How to use Google Voice / Bixby compared to Siri

Pairing your earbuds, phone, tablet and switching between them

Using your PC as an extension of your phone (Phone Link)

Google Email Templates (adjust for Samsung devices if needed)

Google Office Flyers (adjust for Samsung devices if needed)

User adoption slides (adjust for Samsung devices if needed)

Step by Step Guides

Wireless (import from iCloud after out of box experience)

Migration Via Cable during out of box experience

Migration via Cable (After initial OOBE)

Migration via Desktop

iOS TO Android Device Switch Basics

Objective

A guide to assist with tasks to migrate iOS users to Android by leveraging Samsung

Smart Switch.

Ta rg et A udi en ce

System Administrators / Engineers / Project Managers

Minimum Requirements

For the latest requirements visit:

Samsung Smart Switch

• Android Version: OS11+

• iOS device (managed or unmanaged)

o OS 4.3+

o Deregister iMessage:

https://support.apple.com/en-

us/HT203042

• MDM / EMM

o Device Policy: Allow for USB data

transfer enabled (Wired & Desktop)

o Enable “Allow Smart Switch Run”

under Android Enterprise Settings

Configuration

- How to enable Smart Switch

on Fully Managed (DO)

devices (samsungknox.com)

• Enable Smart Switch App on Android

o Migration via Cellular/ Wi-Fi

- Must have an iCloud account

- Turn on iCloud Syncing for all

data (note: PIM and Photos

settings sync is different)

Version Note

The information contained in this document at time of publication was:

• Smart Switch App version: 3.7.28.2

• Smart Switch Desktop version: 4.3.22083_3

• Future versions may act and appear differently

3 Methods to Migrate data with Samsung

Smart Switch

Suggestion:

Use the Cable method as it provides the ability to transfer more items quickly, without having to take

additional steps to install/backup using a PC or getting additional support calls on helping sort out

iCloud accounts questions.

• Wireless (iCloud login required)

• Cable (Phone to Phone)

• Wired Desktop App/ iTunes Backup file

Migration Steps:

Choose the right migration method

Cellular/Wi-Fi

a. Pro

1. No cables needed

2. Faster (but less items transfer)

b. Con

1. Everyone has to have an iCloud account and know their account password. This may

cause additional calls to the help desk

2. Not all items transfer wirelessly

3. Depending on the size and quantity of files/pictures this can take a long time

4. Need a fast constant signal

Cable

a. Pro

1. All transferable data will transfer*

2. No iCloud account needed

3. Same experience for all users

b. Con

1. Need to have a: USB-C to Lighting cable, Lighting to USB with USB-OTG adapter

2. Some images may not transfer. This may be due to an iOS Photos Setting. iOS allows a

user to choose to Optimize iPhone Storage (which will offload photos & videos to

iCloud to keep space open on the device - this does not save full files on the device),

or Download and Keep Originals which will store the full files on the device.

Desktop (PC or Mac)

a. Pro

1. All transferable data will transfer*

2. No iCloud account needed

3. Same experience for all users

b. Con

1. Need to create an iTunes backup file of the device

2. Need to install Smart Switch Desktop App

3. Need to have Android Cable

4. Computer has to allow for connected devices

Setting up your MDM and Device profile

a. Create your MDM Profile. Migration of the data will be to either the personal side of the

device OR if it’s a fully managed device (no-personal side) to the managed part of the device.

• This is important because if you plan on offering a COPE (Corporate owned Personally

Enabled), the data being transferred will NOT be transferred into the corporate side.

b. If you are creating a fully managed profile (no personal) you must enable the security policy

“Allow Smart Switch Run”.

• How to enable Smart Switch on Fully Managed (DO) devices (samsungknox.com)

Deploying Wires?

(Wireless or Desktop)

a. If you select Wired/Desktop, you will need to plan how everyone will obtain a transfer cable.

Deploying devices / When will users switch?

a. Directly out of the box, not configured

• This is the most convenient for the end user as they don’t need to download the smart

switch app and click to start the process.

b. After Out of the Box Experience (OOBE)

• Device already has profile setup, ensure that the latest version of smart switch is

installed. Samsung Smart Switch

De-register iMessage

(IF THIS STEP IS SKIPPED MESSAGES WILL NOT BE

RECEIVED BY THE NEW DEVICED)

a. It is recommended to deregister iMessage (https://support.apple.com/en-us/HT203042)

before switching to Android to ensure that the new device receives any messages via SMS

during and after the switch.

Swap SIM Card from iOS to Android

a. Note: This could be physical or eSIM

User Communication

a. Create your own or use Samsung’s switch video guide to assist in the transfer:

• https://www.youtube.com/watch?v=kTmcBDppwgU

b. iOS users may not know how to navigate around the new operating system, or be familiar

with some of the new features of Android, we recommend creating links to some of our

created videos. (included below)

c. iOS users may be used to iMessage, FaceTime, Airdrop, etc. that are not available on Android,

but have complementally solutions. We recommend including video links of some of our

created videos. (Included below)

*See “Smart Switch Data Migration Table”

Deregister the iOS Device in MDM

Dispose of the iOS Device with your favorite e-cycle company

Tips

• If images are not showing up, users may be synchronizing with Google photos

and not iCloud

• When restoring Note items from an iOS device, the items that include images

may not be restored with some Galaxy Note apps.

• When restoring Note items that include videos from an iOS device, the videos

will be saved as separate files.

• Videos recorded using iOS devices, or attached via MMS or Notes, are .mov files

which are not supported by Samsung's default video player. To watch these

videos, you need to download a video player app that supports .mov files from

Google Play Store.

• Some Apple purchased content will transfer such as music purchased without

DRM.

• iTunes Backup: If previous iTunes backups were encrypted, this password is

required for the wired transfer method to work. If this password is not known,

there are instructions for how to remove the password on iOS11 at this link

(https://support.apple.com/en-us/HT205220)

• When using Smart Switch users are able to selectively choose data that they

wish to transfer. Users are able to run Smart Switch multiples times if they

would like to move over newly added data or a data category they may have

missed in a prior switch.

*See “Smart Switch Data Migration Table”

Admin Resources

Smart Switch Compatibility Matrix (iOS > Android)

From Apple

To Android

Supported

Supervised

COBO / Company Owned / Fully Managed / Full

Managed for work

-only company-owned

devices

Yes

Supervised

BYOD (Bring your own device) / Work Profile for

Personal Owned Devices

Yes, Data migrated to Personal

Profile

Supervised

COPE (Corp owned, Personally Enabled) / Work

profile for mixed

-used company owned devices

Yes, Data migrated to Personal

Profile

Unsupervised

DO (Device Owner) / Company Owned / Fully

Managed / Full Managed for work

-only

company

-owned devices

Yes

Unsupervised

BYOD (Bring your own device) / Work Profile for

Personal Owned Devices

Yes, Data migrated to Personal

Profile

Unsupervised

COPE (Corp owned, Personally Enabled) / Work

profile for mixed

-used company owned devices

Yes, Data migrated to Personal

Profile

Smart Switch Data Migration Compatibility

iOS

Migrate to Android

via Wi

-Fi

Migrate to Android

via Cable

Migrate to Android

via Desktop

iOS Health

Health App information N N N

Historical Emails N N N

Party Email accounts N N N

Settings N N N

Apps

3rd party apps N

(Sign into Google

account to download

Android versions; won’t work

with Managed Google Play)

(Sign into Google

account to download

Android versions; won’t work

with Managed Google Play)

3rd party data N N N

Notes

(Locked notes

won't be transferred)

(Locked notes

won't be transferred)

(Locked notes

won't be transferred)

Reminders N N N

Clock alarms/World time N N N

Calendar Y Y Y

Some accounts in apps N N N

Safari Favorites N Y Y

Safari Bookmarks N Y Y

Phone

Contacts Y Y Y

Call history N N N

FaceTime Call History N N N

SMS/MMS N Y Y

iMessage N Y Y

Files

Documents Y Y Y

Images Y Y Y

Videos Y Y Y

Voice Memos N Y Y

Settings

Wi-Fi Connections N Y Y

Bluetooth devices N Y Y

Saved passwords N N N

Data that can’t be transferred:

• Call and Contacts – FaceTime and voice call history

• Messages – Messages with iMessage effects and emergency alert messages

• Data from iPhone Apps – Notes: Locked notes

• Home Screen – Default Wallpaper

Helpful Links

• Samsung Smart Switch: Transfer Contacts, Music and More I Samsung US – Consumer

Switching Site

• Steps to a Smarter iPhone Switch (samsung.com) – iOS to Android

• Samsung Smart Switch – Owners Support

• Deregister and Turn Off iMessage - Apple Support

• How to enable Smart Switch on Fully Managed (DO) devices (samsungknox.com)

• Smart Switch compatibility on different Android Enterprise activations (samsungknox.com)

• Switch Devices | Samsung Device Switch | Samsung Business – Overview

• https://www.android.com/switch/

• Switch From iPhone to Android Seamlessly - Android

• Android Enterprise Deployment Guide

Videos

• iOS to Android Smart Switch

We recommend providing training to your newly switched users in order to get comfortable with navigating

around the device, apps, and the comparable features they were used to and how to use them on Android.

Android How to basics: (back button, close app, finding items, turn off/on phone, etc.)

a. Get Around in Android (Google)

b. Why Switch to Samsung

c. Discover Samsung’s Apps and Services

How to share files (Share Nearby & Private Share) via Android compared to AirDrop

a. Nearby Share & Files by Google

b. Using private share

c. Quick Share

How to enable and use RCS Messaging via Android compared to iMessage

a. How to enable RCS Messaging

b. Get started w/ Messages

c. Messages new features

d. End-to-End Encryption

e. iPhone Reactions

f. Schedule Send

g. Star messages

How to make video calls (Google Meet) compared to FaceTime

a. Google Duo/Meet

b. Samsung Google Duo

c. How to FaceTime on Android (receive only)

How to use Google Voice / Bixby compared to Siri

a. Setup Bixby & Google Assistant

b. Setup Google Assistant

c. Talk to your favorite apps

d. Google Assistant

Pairing your earbuds, phone, tablet and switching between them

d. Connect through Bluetooth

e. Audio Switch

Using your PC as an extension of your phone (Link To Windows / Microsoft Phone Link)

a. How to use Link to Windows on your Galaxy smartphone

Google Email Templates (adjust for Samsung devices if needed)

Start sending out emails at least two weeks before deployment to build anticipation amongst

employees about the new devices. There are three email templates in this kit that will help to generate

buzz in the lead-up to launch

a. Email 1: A new mobile experience is coming

b. Email 2: Android Enterprise is here

c. Email 3: Connect your Android device today

End User Training Material - Post Migration

Google Office Flyers (adjust for Samsung devices if needed)

At the same time as the emails above, print and display flyers around the office to raise awareness of your

upcoming launch. This kit contains flyers for Work Profile, fully managed, and fully managed with Work Profile

deployment modes.

a. Work Profile

b. Fully Managed with a Work Profile

c. Fully Managed

d. Work Profile on Company Owned Devices

User ad option slides (adjust for Samsung devices if needed)

Just ahead of launch, send one of these short slide decks to your users (there is one deck for each

deployment mode). Each deck contains useful information about the benefits, features, and scope

of device management once a device has enrolled into Android Enterprise. You can customize the decks as

necessary

a. Choose how to get around on your Android phone

b. Backup & Restore data from Google Drive

c. Backup & Sync device contacts

d. Keep your Google account secure

e. Using Google Assistant

f. Migrate from iOS

g. Work Profile

h. Fully managed with a work profile

i. Fully Managed

j. Zero Touch

k. Work Profile on Company Owned Devices

Google’s End User Videos on Profiles

a. Work Profile

b. Managed Google Play

c. Zero Touch Enrollment

Step by Step Guide: Wireless Connection

Wireless (import from iCloud after out of box experience)

Step Instructions Screenshots

First Step - locate Smart Switch on your

new Samsung device. If this application

is not available, please visit either the

Google Play Store, or the Galaxy Apps

Store. The Smart Switch Application is

available from both of these locations,

and is often preinstalled on Samsung

devices.

Additionally, please consider checking

to make sure you are using the most

recent version of Smart Switch, and if

you have not done so already, consider

logging into a Google account on the

device before starting this process.

Navigate to the Smart Switch app, and

tap to open. You'll need to agree to the

permissions requested by the app.

Step by Step Guides

Next, the app will show the choice as to

what the device should do. Select

"Receive data". This will have the Smart

Switch app receive data from the iOS

device.

Smart Switch will then prompt for how

to connect. Choose "Wireless" at this

stage.

Step by Step Guide: Wireless Connection

Next, select "iPhone/iPad" when

prompted to select the old device.

Then, (1) sign into iCloud, and

complete the (2) 2FA or 2 Step

Verification prompts if required.

Step by Step Guide: Wireless Connection

At this point, if there are iCloud backups

for multiple devices, Smart Switch will

prompt the user to choose one. Then the

iCloud data that can be transferred will

load. At this point, select what content to

transfer.

Content that can be transferred through

this method: Contacts, Apps, Images,

Videos, Documents.

There is a note on this screen for how to

adjust iCloud settings so that more data

can be imported by Smart Switch. To make

use of this information, the user will need

to update the iCloud settings, then make

another iCloud backup, then restart the

Smart Switch process.

Step by Step Guide: Wireless Connection

Smart Switch will then transfer the data,

and display a completion screen when it

is finished. There are options presented

to see more about the transferred data,

learn about turning off iMessage, and to

transfer more data via the wired or

computer transfer methods.

Step by Step Guide: Wireless Connection

The information about how to turn off

iMessage links to this web page

(https://selfsolve.apple.com/deregister-

imessage/). This should be done so as to

make sure text messages are received

properly.

Step Instructions Screenshots

Log into a Google account or create

one as part of the initial OOBE setup.

Select to proceed with Transferring

content. This will then download and

install Smart Switch.

3 Select the old device that content will

be transferred from and Agree to the

Step by Step Guide: Migration via Cable

Migration via Cable during out

of box experience

Step by Step Guide: Migration via Cable

Connect to the old device with a USB

Adapter or a USB-C to Lightning Cable.

Accept the Trust prompt on the iOS

device

to proceed.

Step by Step Guide: Migration via Cable

Smart Switch will connect to the iOS

device and present what content can be

transferred to the Samsung device.

Step by Step Guide: Migration via Cable

Review the items that can be

transferred, and the time periods for

some content. Messages for example

by default only transfers the last 30

days of messages. This can be changed

to all messages if required.

Step by Step Guide: Migration via Cable

Review what content cannot be

transferred.

Review what apps should be transferred.

Step by Step Guide: Migration via Cable

Smart Switch will then transfer the

content. Please keep the cable connected

until the content is copied. The device

will continue through setup.

At that point the device will notify that it

is organizing content in the background.

When it is finished it will send a

notification that Smart Switch has

finished copying.

Step by Step Guide: Migration via Cable

When finished, the device will

prompt with what information has

been transferred, and offer to

gather images and videos from

iCloud via wireless transfer.

Step by Step Guide: Migration via Cable (After initial OOBE)

Migration via Cable (After initial OOBE)

Step Instructions Screenshots

First Step - locate Smart Switch on your

new Samsung device. If this application is

not available, please visit either the

Google Play Store, or the Galaxy Apps

Store. The Smart Switch Application is

available from both of these locations,

and is often preinstalled on Samsung

devices. Additionally, please consider

checking to make sure you are using the

most recent version of Smart Switch, and

if you have not done so already, consider

logging into a Google account on the

device before starting this process. This

will also allow for installation of apps in

the Smart Switch process.

You'll also want to locate a USB-C

transfer adapter and an iOS USB to

Lightning or a USB-C to Lighting cable

for use in the transfer.

Navigate to the Smart Switch app, and tap to

open. You'll need to agree to the Terms of

Service and allow permissions to proceed.

Step by Step Guide: Migration via Cable (After initial OOBE)

Next, the app will show a choice for what the

current device should do. Select "Receive data."

Smart Switch will then ask how you want to

connect. Select "Cable" at this point.

Step by Step Guide: Migration via Cable (After initial OOBE)

Smart Switch will then show a diagram on how to

connect the devices. To proceed, plug in the

device using the Apple lightning to USB cable on

the Samsung device, Smart Switch will show the

screen "Transfer from iOS device."

Step by Step Guide: Migration via Cable (After initial OOBE)

5 There will be a pop-up on the iOS device.

(1) Tap TRUST on your iOS device. If

your device has a passcode set (2), your

iOS device may ask for the passcode to

proceed.

(1) Tap NEXT on your Samsung Device,

then you'll see a "connection to iOS

device" on the Samsung device. Smart

Switch will then search the iPhone for

data to transfer. If the encrypted backup

option is turned on for iOS, you may need

to (2) input the iOS password to proceed

this is a feature that may be active if you

have made encrypted backups to iTunes

in the past).

Step by Step Guide: Migration via Cable (After initial OOBE)

When this is finished, on the

Samsung device, there will be a

list of content to transfer. You

can tap on Apps to have more

granular control over this part

of the transfer. Choose what

content you want to transfer

then press "Transfer" (The

transfer categories are: Calls

and contacts, Messages, Apps,

Wi-Fi, Home Screen, Images,

Videos, Audio, Documents).

Step by Step Guide: Migration via Cable (After initial OOBE)

Message Transfer Period Options:Call Transfer Options:

Smart Switch may then prompt for

installation of free Android versions of iOS

apps if available. It will also allow for

installation of paid versions after data is

finished transferring. This requires being

logged into a Google account for access to

the Play Store.

Smart Switch will then start copying data

to the new device.

Step by Step Guide: Migration via Cable (After initial OOBE)

Next, Smart Switch will display a

completion screen with options to see the

copied items, get Android apps, and

instructions on how to turn off iMessage.

Tapping on "Copied items" will display

more detail about these.

At this point, there are options to get

Android apps that match iOS apps –

showing apps on your older iOS device

that have Android versions, apps already

installed, and recommended apps with

similar functionality to apps not available

on Android. The user will need to be

logged into a Google account beforehand

for apps to be installed automatically.

Note: App purchases will not transfer.

Most in-app purchases won't transfer.

Step by Step Guide: Migration via Cable (After initial OOBE)

There is also an option to change the

Home screen layout so that it can be

more similar to iPhone device layouts.

There is also information about how to

turn off iMessage – link to web page

(https://selfsolve.apple.com/deregister-

imessage/). This should be done so as to

make sure text messages are received

properly.

Description UI Layout

Main UI for creating

local device backups in

macOS Finder.

Ability to manage

multiple backups in

macOS Finder.

Step by Step Guide: Migration via Desktop

Migration via Desktop

Music management in

macOS Finder.

Movies management in

macOS Finder.

Step by Step Guide: Migration via Desktop

TV Shows

management in

macOS Finder.

Podcasts

management in

macOS Finder.

Step by Step Guide: Migration via Desktop

Audiobooks

management in

macOS Finder.

Books/PDFs

management in

macOS Finder.

Step by Step Guide: Migration via Desktop

Photos management in

macOS Finder.

Screen when not using iCloud Photos:

Screen when using iCloud Photos:

Step by Step Guide: Migration via Desktop

Files management in

macOS Finder.

Contacts / Calendar

management in macOS

Finder.

Screen when not using iCloud Syncing:

Other company names, product names and marks mentioned herein are the property of their respective owners and may

be trademarks or registered trademarks. Appearance of devices may vary. Screen images simulated. Printed in U.S.A.