User Guide
HP Smart Tank 7600 series
HP company notices
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© Copyright 2021 HP Development Company,
L.P.
Trademark Credits
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
Mac, OS X, macOS, and AirPrint are trademarks
of Apple Inc., registered in the U.S. and other
countries.
ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S.
Environmental Protection Agency.
Android and Chromebook are trademarks of
Google LLC.
iOS is a trademark or registered trademark of
Cisco in the U.S. and other countries and is used
under license.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions marked
on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near water,
or when you are wet.
- Install the product securely on a stable
surface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally, see
Solve a problem in this guide.
- There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1 Get started .............................................................................................................................................................................1
Printer views ......................................................................................................................................................................1
Printer front views .....................................................................................................................................................1
Printer rear view ........................................................................................................................................................2
Printer inner view.......................................................................................................................................................3
Control panel features....................................................................................................................................................... 4
Overview of buttons and lights .................................................................................................................................4
Control panel display icons........................................................................................................................................5
Interpret status lights........................................................................................................................................................5
Status lights overview ...............................................................................................................................................6
Status lights patterns ................................................................................................................................................6
Wi-Fi status and Status light patterns ...................................................................................................................... 7
Print reports from the printer control panel.....................................................................................................................8
Change printer settings .....................................................................................................................................................9
To change printer settings from the printer control panel .......................................................................................9
To change printer settings from the embedded web server (EWS)..........................................................................9
To change printer settings from HP Smart (iOS, Android, and Windows 10)............................................................9
Use the HP printer software .............................................................................................................................................9
To install HP printer software and open the software............................................................................................10
Use the HP Smart app to print, scan, and manage .........................................................................................................10
To install HP Smart and open the app .....................................................................................................................10
Get more information about HP Smart ...................................................................................................................11
2 Connect your printer ............................................................................................................................................................12
Before you begin..............................................................................................................................................................12
Connect your printer to a Wi-Fi network using HP Smart...............................................................................................12
Connect your printer to a Wi-Fi network with a router ...................................................................................................13
Connect your printer to a Wi-Fi network using HP printer software ......................................................................13
Connect your printer to a Wi-Fi network using the printer control panel...............................................................13
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS) ................................................................14
Connect your printer to an Ethernet network .................................................................................................................14
Connect your printer using a USB cable ..........................................................................................................................15
Change the connection type............................................................................................................................................15
USB to a wireless connection...................................................................................................................................15
Wireless to a USB connection ..................................................................................................................................16
3 Load media and paper basics ..............................................................................................................................................17
Load paper .......................................................................................................................................................................17
To load standard paper ............................................................................................................................................17
To load legal paper...................................................................................................................................................20
v
To load an envelope.................................................................................................................................................21
To load cards and photo paper ................................................................................................................................22
Load original ....................................................................................................................................................................23
To load an original on the scanner glass .................................................................................................................24
To load an original in the document feeder ............................................................................................................25
Change the paper settings ..............................................................................................................................................26
To change the paper settings from the embedded web server (EWS) ...................................................................26
Paper basics.....................................................................................................................................................................26
Recommended papers for printing .........................................................................................................................27
Order HP paper supplies ..........................................................................................................................................28
4 Print......................................................................................................................................................................................29
Print from a Windows computer......................................................................................................................................29
Print from a Mac computer..............................................................................................................................................29
Print with mobile devices ................................................................................................................................................29
Print while connected to same Wi-Fi network ........................................................................................................30
Print without connecting to same Wi-Fi network (Wi-Fi Direct) .............................................................................30
5 Copy, Scan, and Mobile Fax .................................................................................................................................................32
Copy from the printer ......................................................................................................................................................32
Copy an identication (ID) card........................................................................................................................................32
Scan from the printer control panel ...............................................................................................................................33
Scan using the HP Smart app (iOS, Android, Windows 10, and macOS) .........................................................................34
Scan using the HP printer software.................................................................................................................................34
Scan from a computer .............................................................................................................................................34
Change scan settings (Windows).............................................................................................................................35
Create a new scan shortcut (Windows) ...................................................................................................................35
Scan using Webscan ........................................................................................................................................................36
To enable Webscan ..................................................................................................................................................36
To scan using Webscan ............................................................................................................................................36
Tips for successful scanning and copying .......................................................................................................................36
Mobile Fax ........................................................................................................................................................................37
Use Mobile Fax in the HP Smart app........................................................................................................................37
6 Fax ........................................................................................................................................................................................38
Send a fax.........................................................................................................................................................................38
Send a standard fax .................................................................................................................................................38
Send a standard fax from the computer .................................................................................................................39
Send a fax from a phone..........................................................................................................................................39
Send a fax using monitor dialing.............................................................................................................................39
Send a scheduled fax ...............................................................................................................................................40
Send a fax using printer memory ............................................................................................................................40
Send a fax to multiple recipients.............................................................................................................................41
Receive a fax ....................................................................................................................................................................41
Receive a fax manually ............................................................................................................................................42
vi
Reprint received faxes from memory......................................................................................................................42
Forward faxes to another number...........................................................................................................................43
Block unwanted fax numbers..................................................................................................................................43
Receive faxes using HP Digital Fax ..........................................................................................................................43
Change fax settings .........................................................................................................................................................44
Manage fax settings ................................................................................................................................................44
Basic fax settings.....................................................................................................................................................45
Advanced fax settings .............................................................................................................................................45
Fax and digital phone services ........................................................................................................................................48
Fax on Voice over Internet Protocol ................................................................................................................................49
View or print fax reports..................................................................................................................................................49
Print fax conrmation reports.................................................................................................................................50
View or print the fax log ..........................................................................................................................................50
Additional fax setup.........................................................................................................................................................51
Set up faxing ............................................................................................................................................................51
Test fax setup...........................................................................................................................................................71
7 Congure your printer..........................................................................................................................................................72
Congure the printer using the embedded web server (EWS)........................................................................................72
To access and use EWS ............................................................................................................................................72
Congure IP network settings .................................................................................................................................73
Assign or change the system password using the embedded web server (EWS) ..................................................74
Update the printer ...........................................................................................................................................................74
To change the settings for printer update from the printer control panel.............................................................75
To update the printer from the printer control panel .............................................................................................75
Use Web Services .............................................................................................................................................................75
Set up Web Services.................................................................................................................................................75
Remove Web Services..............................................................................................................................................76
8 Manage ink and printheads .................................................................................................................................................77
Check the ink levels .........................................................................................................................................................77
To check the estimated ink levels from the printer control panel..........................................................................77
To check the estimated ink levels from the printer software (Windows)...............................................................77
Rell ink tanks .................................................................................................................................................................77
To rell ink tanks......................................................................................................................................................78
Order ink supplies ............................................................................................................................................................80
Print with black ink only (Windows) ................................................................................................................................81
Improve print quality .......................................................................................................................................................81
To print a print quality diagnostics page (Windows) ..............................................................................................81
Understand the print quality diagnostics page.......................................................................................................82
Align and clean printheads ..............................................................................................................................................82
To align or clean the printheads from the printer control panel ............................................................................83
To align or clean the printheads from the embedded web server (EWS) ...............................................................83
To align or clean the printheads (Windows)............................................................................................................83
Clean printer.....................................................................................................................................................................83
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To clean the printer from the printer software (Windows) .....................................................................................83
Tips for working with ink and printheads........................................................................................................................84
Printhead tips...........................................................................................................................................................84
Ink tips......................................................................................................................................................................84
Move printer ....................................................................................................................................................................84
9 Solve a problem ...................................................................................................................................................................86
Jams and paper-feed issues............................................................................................................................................86
Clear a paper or print carriage jam..........................................................................................................................86
Learn how to avoid paper jams................................................................................................................................92
Solve paper-feed problems .....................................................................................................................................92
Printhead problem...........................................................................................................................................................95
To verify the printheads are installed properly.......................................................................................................95
To clean printhead contacts.....................................................................................................................................96
Printing issues .................................................................................................................................................................98
To resolve print issues (macOS)...............................................................................................................................98
To resolve print issues (Windows) ...........................................................................................................................99
Copy and scan issues .....................................................................................................................................................101
Fax issues.......................................................................................................................................................................101
Run a fax test .........................................................................................................................................................101
What to do if the fax test failed .............................................................................................................................102
Troubleshoot fax problems ...................................................................................................................................105
Network and connection issues.....................................................................................................................................108
Fix network connection issues ..............................................................................................................................108
Fix Wi-Fi Direct connection issues .........................................................................................................................109
Fix Ethernet connection issues..............................................................................................................................109
Restore original factory defaults and settings .............................................................................................................109
To restore the printer to the original factory defaults from the printer control panel ........................................110
To restore the printer network settings from the printer control panel ..............................................................110
To restore the printer network settings from the printer.....................................................................................110
Solve Web Services problems........................................................................................................................................110
Printer hardware issues.................................................................................................................................................111
Maintain the printer.......................................................................................................................................................112
Clean the scanner glass .........................................................................................................................................112
Clean the document feeder glass area..................................................................................................................113
Clean the exterior ..................................................................................................................................................113
Clean the document feeder ...................................................................................................................................114
HP support .....................................................................................................................................................................115
Contact HP..............................................................................................................................................................115
Register printer......................................................................................................................................................116
Additional warranty options..................................................................................................................................116
10 HP EcoSolutions (HP and the Environment)....................................................................................................................117
Power Management.......................................................................................................................................................117
Sleep mode ............................................................................................................................................................117
viii
Auto-O .................................................................................................................................................................117
To change the time for Sleep mode and Auto-O from the embedded web server (EWS)..................................118
Schedule On and O...............................................................................................................................................118
Quiet Mode.....................................................................................................................................................................118
To turn Quiet mode on or o or change the settings from the embedded web server (EWS) .............................119
Appendix A Technical information........................................................................................................................................120
Specications.................................................................................................................................................................120
Regulatory notices.........................................................................................................................................................122
Regulatory Model Number.....................................................................................................................................122
FCC statement........................................................................................................................................................122
Power cord instructions.........................................................................................................................................122
VCCI (Class B) compliance statement for users in Japan.......................................................................................123
Notice to users in Japan about the power cord.....................................................................................................123
Visual display workplaces statement for Germany ..............................................................................................123
Noise emission statement for Germany................................................................................................................123
European Union and United Kingdom Regulatory Notice .....................................................................................123
Declaration of conformity......................................................................................................................................123
Regulatory wireless and wired statements...........................................................................................................124
Accessibility ...................................................................................................................................................................130
Environmental product stewardship program..............................................................................................................130
HP tips for reducing environmental impact ..........................................................................................................130
Eco-Tips..................................................................................................................................................................130
European Union Commission Regulation 1275/2008...........................................................................................130
Paper .....................................................................................................................................................................131
Plastics...................................................................................................................................................................131
Safety data sheets.................................................................................................................................................131
Recycling program.................................................................................................................................................131
HP inkjet supplies recycling program....................................................................................................................131
Power consumption...............................................................................................................................................131
Disposal of waste equipment by users .................................................................................................................131
Waste disposal for Brazil .......................................................................................................................................132
Chemical substances .............................................................................................................................................132
The Table of Hazardous Substances/Elements and their Content (China) ...........................................................132
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) .....................................133
Restriction of hazardous substance (India)...........................................................................................................134
Restriction on hazardous substances statement (Turkey) ...................................................................................134
EPEAT .....................................................................................................................................................................134
SEPA Ecolabel User Information (China)................................................................................................................135
China Energy Label for Printer, Fax and Copier .....................................................................................................135
Battery disposal in Taiwan.....................................................................................................................................136
European Union Battery Directive .........................................................................................................................136
Battery notice for Brazil.........................................................................................................................................136
California Perchlorate Material Notice ..................................................................................................................136
ix
x
Get started1
This section describes the printer parts, control panel features, and other printer functionalities.
Printer views
This topic describes the printer parts.
Printer front views
Table 1-1 Printer front view - 1
Feature Description
1 Document feeder cover
2 Document feeder input tray
3 Document feeder output extender
4 Scanner lid
5 Ink tanks
6 Paper-width guides
7 Input tray
8 Front USB port
9 Power button
Get started 1
Table 1-2 Printer front views - 2
Feature Description
10 Scanner lid
11 Scanner glass
12 Document feeder glass
13 Output tray
14 Output tray extender
15 Control panel
16 Ink access door
17 Print carriage
18 Status light bar (See Interpret status lights.)
Printer rear view
Table 1-3 Printer rear view
Feature Description
1 Fax ports
2 Rear door
3 Wi-Fi button
2 Chapter 1 Get started
Table 1-3 Printer rear view (continued)
Feature Description
4 Ethernet port
5 USB port
6 Power connection
Printer inner view
Table 1-4 Printer inner view
Feature Description
1 Tank covers
Tank covers enclose the ink tanks on both sides of the printer.
2 Tank caps
Tank caps are plugs to seal the opening of the ink tanks.
3 Ink tanks
There are four ink tanks. Each tank contains a dierent colored ink: black, yellow, magenta, and
cyan.
4 Printhead cover
The printhead cover on the print carriage secures the printheads in the carriage. Make sure the
printhead cover is properly closed to avoid problems such as carriage jams.
CAUTION: After you have set up the printer, do not open the printhead cover unless instructed to do
so.
5 Printhead cover button
Press to open the printhead cover.
CAUTION: After you have set up the printer, do not open the printhead cover unless instructed to do
so.
6 Ink tubes button
Printer inner view 3
Table 1-4 Printer inner view (continued)
Feature Description
Press to disconnect the ink tubes. To prevent ink leaks or printer damage, you must disconnect the
ink tubes when moving the printer to a dierent location outside of your home or oice after initial
setup.
7 Printheads
The printheads are the components in the print mechanism that apply ink to the paper. There are
two printheads: a color printhead and a black printhead.
Printheads alignment is a process of aligning the printheads to improve print quality. See Improve
print quality.
Control panel features
This topic describes the printer control panel features.
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control panel features.
Table 1-5
Control panel overview
Feature Button Description
1 Back button
Returns to the previous screen.
2 Control panel display
Touch the screen to select options or functions, or scroll through menu items.
3 Help button
Get more information for a feature or current operation.
4 Cancel button
Stops the current operation.
4 Chapter 1 Get started
Control panel display icons
Table 1-6 Control panel display icons
Icon Description
Copy
Change the document type or settings.
ID Card Copy
Place a card or small-size document anywhere on the scanner glass to copy both sides onto the same page.
See Copy an identication (ID) card.
Scan
Select a destination for your scan.
Shortcuts
Access a list of frequently used tasks. Use the HP Smart app to create and save the list in the printer.
For more information on using HP Smart, go to:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Fax
Send or reprint faxes.
Menu
View printer information, settings, estimated ink levels, reports, and so on, and also access help information or videos.
Interpret status lights
This section helps you interpret the status lights of the printer.
Control panel display icons 5
Status lights overview
Table 1-7 Overview
Status light Description
Amber The printer needs attention, an error might have occurred.
Blue Shows the Wi-Fi network connection status. See Wi-Fi status
and Status light patterns.
Light blue The printer is either idle or in sleep mode, while connected to
a Wi-Fi network. See Wi-Fi status and Status light patterns.
Green The printer is busy, doing an update, or turning on or o.
Purple The printer is in Wi-Fi setup mode. See Wi-Fi status and
Status light patterns.
White Printer is idle, sleeping, or processing a job.
Status lights patterns
Table 1-8 Amber
Light behavior Description
Solid amber light appears on the bar. An error has occurred and is blocking the job. Check the printer
display or HP Smart app for troubleshooting information.
Solid amber light fast blinks. A serious error has occurred. Turn the printer o, and then on.
Solid blue light pulses, and then ashes amber, repeating. The printer is unable to connect to a Wi-Fi network.
To resolve wireless connection issues, see Network and
connection issues.
To connect the printer to a Wi-Fi network, see Connect your
printer to a Wi-Fi network using HP Smart or Connect your printer
to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
Solid purple light fast blinks, and then ashes amber, repeating. Indicates Wi-Fi Protected Setup (WPS) error.
See Connect your printer to a Wi-Fi network using Wi-Fi Protected
Setup (WPS).
Table 1-9 Green
Light behavior Description
Green light pulses. The printer is turning on or o, or doing a rmware update.
See Update the printer.
Green light pulses in the center, and extends outwards as blue,
repeating.
The printer is identifying itself, when triggered by an iOS device
through Printer Settings.
6 Chapter 1 Get started
Table 1-10 White
Light behavior Description
Solid white light appears on the bar. The printer is idle, and is not connected to a Wi-Fi network.
To connect the printer to a Wi-Fi network, see Connect your
printer to a Wi-Fi network using HP Smart or Connect your printer
to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
A small splash of white light in the center of the bar. The printer is in sleep mode, and is not connected to a Wi-Fi
network.
White light grows from center to the edges and shrinks back,
repeating.
The printer is processing a job, it could be printing, copying,
scanning or faxing.
Wi-Fi status and Status light patterns
To turn on or o the wireless capability of the printer
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch Network, and then touch Wi-Fi.
4. Touch the toggle button next to Wi-Fi to turn the wireless capability on or o.
Table 1-11
Wi-Fi status and Status light patterns
Status light Wi-Fi status
Solid white light appears on the bar. The printer is idle, and is not connected to a Wi-Fi network.
To connect the printer to a Wi-Fi network, see Connect your
printer to a Wi-Fi network using HP Smart or Connect your printer
to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
Solid light blue appears on the bar. The printer is idle, and is connected to a Wi-Fi network.
A small splash of light blue in the center of the bar. The printer is in sleep mode, and is connected to a Wi-Fi network.
Blue light pulses at the center, grows outward, and then shrinks
back in, repeating.
The printer is trying to connect to a Wi-Fi network.
Solid blue light pulses, and then ashes amber, repeating. The printer is unable to connect to a Wi-Fi network.
To resolve wireless connection issues, see Network and
connection issues.
Wi-Fi status and Status light patterns 7
Table 1-11 Wi-Fi status and Status light patterns (continued)
Status light Wi-Fi status
To connect the printer to a Wi-Fi network, see Connect your
printer to a Wi-Fi network using HP Smart or Connect your printer
to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
Purple light pulses on the bar, repeating. The printer is in Wi-Fi setup mode. Lasts for 2 hours after rst
turning on the printer.
See Connect your printer and To restore the printer network
settings from the printer control panel.
Solid purple light fast blinks, and then ashes amber, repeating. Indicates Wi-Fi Protected Setup (WPS) error.
See Connect your printer to a Wi-Fi network using Wi-Fi Protected
Setup (WPS).
Print reports from the printer control panel
This topic describes the printer reports and how to print.
To print a report or an information page
1. On the Home screen of the printer display, touch (Menu).
2. Touch Info.
3. Select the desired information to print and touch the print icon.
For other information or reports, see the following instructions.
Table 1-12
Print reports
Printer report Description How to print
Printer Status
Report
The page provides a summary of the printer information,
current status, and settings, including connectivity
settings, as well as print, scan, or fax settings and
usage.
1. In Menu, scroll down to touch Tools.
2. Touch Reports.
3. Touch Status Reports, and then select Printer
Status Report.
Wi-Fi Network
Test Report and
Network
Conguration
Page
Wi-Fi Network Test Report shows the diagnostics results
for the status of the Wi-Fi network, Wi-Fi signal
strength, detected networks, and more.
Network Conguration Page shows the network status,
hostname, network name, and more.
1. In Menu, scroll down to touch Tools.
2. Touch Reports.
3. Touch Status Reports, and then select the desired
option.
Wi-Fi Quick
Start Guide
Provides instructions to help you connect your printer to
a Wi-Fi network.
1. In Menu, scroll down to touch Settings.
2. Touch Network, touch Wi-Fi, and then select the
option to print the guide.
Print Quality
Diagnostic
Report
You can print a diagnostics page to determine if cleaning
or aligning the printheads is recommended to improve
print quality. See To print a print quality diagnostics
page (Windows) .
1. In Menu, scroll down to touch Tools.
2. Touch Troubleshooting, and then touch Print
Quality.
8 Chapter 1 Get started
Table 1-12 Print reports (continued)
Printer report Description How to print
3. Select the report, and then follow the onscreen
instructions to print.
Fax Reports You can print a log of faxes that have been sent and
received by the printer.
The Last Fax Transaction report prints the details of
the last fax transaction. Details include the fax number,
number of pages, and the fax status.
1. In Menu, scroll down to touch Tools.
2. Touch Reports.
3. Touch Fax Reports, and then select the desired
option to print.
Change printer settings
NOTE: You can also view or change the printer settings using the HP printer software. See Use the HP
printer software .
To change printer settings from the printer control panel
You can change printer settings such as date, time, sleep or shutdown time, and volume from the control
panel.
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch General.
4. Select the desired option and make the necessary changes.
To change printer settings from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Search for a setting. Or click the desired function or tab, and then select a setting from the left menu.
3. Make the necessary changes.
To change printer settings from HP Smart (iOS, Android, and Windows 10)
1. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
2. Select your printer, and then click or tap Printer Settings.
3. Select the desired option and make the necessary changes.
Use the HP printer software
You can use the HP printer software to change the printer settings, check estimated ink levels, order printing
supplies, maintain the printer, resolve printing issues, and more.
Change printer settings
9
● If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, scan,
and manage.
● Each device must have the app or software installed in order to print.
● Windows 7 Service Pack 1 (SP1) is required to install HP printer software.
To install HP printer software and open the software
1. Visit To install HP printer software and open the software to download the software and install on your
computer.
2. Open the software.
● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the icon with the printer name.
Use the HP Smart app to print, scan, and manage
The HP Smart app can help you perform many dierent printer tasks, including the following:
● Set up and connect your printer.
● Print and scan documents and photos.
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
NOTE:
● HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and
macOS (versions 10.14, 10.15, and 11.0).
● The HP Smart app might not be available in all languages. Some features might not be available with all
printer models.
To install HP Smart and open the app
1. Visit 123.hp.com to download and install HP Smart on your device.
NOTE: iOS, Android, Windows 10, and macOS devices: You can also download HP Smart from the
respective app stores for the device.
2. Open HP Smart after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP Smart.
● Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.
● macOS: From the Launchpad, select HP Smart.
10
Chapter 1 Get started
3. Connect your printer wirelessly using HP Smart. See Connect your printer to a Wi-Fi network using HP
Smart.
4. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
Get more information about HP Smart
To learn how to connect, print, and scan using HP Smart, visit the website for your device:
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Get more information about HP Smart 11
Connect your printer2
This section describes dierent ways to connect your printer.
Before you begin
NOTE:
● To turn on or o the wireless capability of the printer, see Wi-Fi status and Status light patterns .
● To resolve network connection issues, see Fix network connection issues.
Ensure the following:
● The Wi-Fi network is set up and working properly.
● The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi
password.
● The Wi-Fi network name is the name of your Wi-Fi network.
● The Wi-Fi password prevents other people from connecting to your Wi-Fi network without your
permission. Depending on the level of security required, your Wi-Fi network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your Wi-Fi network, you
can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see
the documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the Wi-Fi network.
Connect your printer to a Wi-Fi network using HP Smart
Install the HP Smart app on your computer or mobile device and use the app to set up or connect the printer to
your Wi-Fi network.
For information about HP Smart including where to download the app, see Use the HP Smart app to print,
scan, and manage.
1. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device,
turn on Bluetooth and location services.
NOTE: HP Smart uses Bluetooth for printer setup. It does not support print using Bluetooth.
2. If your printer Wi-Fi was previously turned o, make sure to turn it on. See Wi-Fi status and Status light
patterns.
12
Chapter 2 Connect your printer
3. If the printer is no longer in Wi-Fi setup mode, restore the printer network settings. See To restore the
printer network settings from the printer control panel.
NOTE: For some printers or models, the purple light will start pulsing on the status light bar or the Wi-
Fi light will blink when the printer is in Wi-Fi setup mode. See Wi-Fi status and Status light patterns.
4. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
5.
Click or tap (the Plus icon) or Add Printer, and then choose the option to select or add a printer.
Follow the instructions to add the printer to your network.
6. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
Connect your printer to a Wi-Fi network with a router
This topic describes how to connect your printer to a Wi-Fi network using a router.
Connect your printer to a Wi-Fi network using HP printer software
To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following:
● A wireless 802.11a/b/g/n/ac network that includes a wireless router or access point.
NOTE: The printer supports connections using 2.4GHz and 5GHz.
● A computer that is already connected to the Wi-Fi network that you want to use to connect your printer.
● Network name (SSID).
● WEP key or WPA Passphrase (if needed).
To connect your printer using HP printer software (Windows)
If connecting the printer wirelessly using HP software, place the printer in Wi-Fi setup mode by restoring the
printer network settings. See Restore original factory defaults and settings.
1. In the HP printer software (available from the Start menu), click Tools.
For information about the software, see Use the HP printer software .
2. Click Device Setup & Software.
3. Click Connect a new device.
4. Select Manual Setup, select the wireless option, and then follow the onscreen instructions.
Connect your printer to a Wi-Fi network using the printer control panel
Use the Wi-Fi Setup Wizard from the printer control panel display to set up Wi-Fi communication.
NOTE: Before you proceed, go through the list at Before you begin.
Connect your printer to a Wi-Fi network with a router
13
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch Network, and then touch Wi-Fi.
4. Scroll down to touch Wi-Fi Setup or Wi-Fi Protected Setup.
5. Follow the onscreen instructions to complete the setup.
Connect your printer to a Wi-Fi network using Wi-Fi Protected
Setup (WPS)
This Wi-Fi setup method can be used if your router has a WPS button.
If the router does not have this button, it is recommended that you connect the printer using the HP Smart
app. See Connect your printer to a Wi-Fi network using HP Smart.
1. Make sure your router and printer are not too far from each other.
2. To set up WPS, see Connect your printer to a Wi-Fi network using the printer control panel.
3. Press the WPS button on your router.
NOTE:
● Be sure to press the WPS button on the router within 2 minutes.
● When the printer is connected successfully, the Wi-Fi light stops blinking and remains lit.
4. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
5. Click or tap (the Plus icon) or Add Printer, and then choose the option to select or add a printer.
Follow the instructions to add the printer to your network.
6. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
Connect your printer to an Ethernet network
If your Ethernet network does not have an Internet connection, connect the printer wirelessly to the HP Smart
app. See Connect your printer to a Wi-Fi network using HP Smart.
1. Make sure your computer is connected to the router.
2. Connect your printer and router using an Ethernet cable. (Ethernet cable sold separately.)
NOTE:
● The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
14
Chapter 2 Connect your printer
● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your Wi-Fi
network using HP Smart. See Connect your printer to a Wi-Fi network using HP Smart.
3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
4.
Click or tap (the Plus icon) or Add Printer, and then choose the option to select or add a printer.
Follow the instructions to add the printer to your network.
5. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
Connect your printer using a USB cable
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
4. Click or tap the Plus icon or Add Printer, and then choose the option to select or add a printer.
Follow the instructions to add the printer.
5. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
Change the connection type
This topic describes how to change the way to connect your printer.
USB to a wireless connection
Windows 10/macOS
1. Unplug the USB cable from the printer.
2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device,
turn on Bluetooth and location services.
3. If your printer Wi-Fi was previously turned o, make sure to turn it on. For more information about Wi-Fi
status, see Wi-Fi status and Status light patterns.
4. If the printer is no longer in Wi-Fi setup mode, restore the printer network settings. See To restore the
printer network settings from the printer control panel.
5. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
Connect your printer using a USB cable
15
6. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
7. Follow the on-screen instructions to connect the printer to your Wi-Fi network.
Windows 7
1. Open the HP printer software.
If you have not installed the HP printer software on your computer, visit 123.hp.com to download and
install the printer software.
NOTE: Windows 7 Service Pack 1 (SP1) is required to install HP printer software.
2. In the printer software, click Tools, and then click Device Setup & Software.
3. Select Convert a USB connected device to wireless. Follow the on-screen instructions.
Wireless to a USB connection
Windows/macOS
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
4. Click or tap the Plus icon or Add Printer, and then choose the option to select or add a printer.
Follow the instructions to add the printer.
5. When prompted, create an HP account and register the printer.
If prompted for a password during the process, enter the PIN which is available from a label in the ink
access area or cartridge access area.
16 Chapter 2 Connect your printer
Load media and paper basics3
This section describes how to change paper settings and to load dierent media into the printer.
Load paper
This topic describes how to load paper into the input tray.
NOTE:
● Do not load paper while the printer is printing.
● If there is other paper in the input tray, remove the paper before loading a dierent paper type or size.
● When prompted after loading paper, change the paper settings on the printer control panel to match the
paper you are using.
● For the media supported by your printer, refer to the printer software or the embedded web server
(EWS). To open EWS, see To access and use EWS.
To load standard paper
1. Open the input tray.
Load media and paper basics 17
2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray.
3. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines in the tray. Also, make sure
the stack of paper does not exceed the stack-height marking in the tray.
18
Chapter 3 Load media and paper basics
4. Adjust the paper-width guides until they touch the edges of the stack of paper.
5. Close the input tray.
To load standard paper 19
6. Pull out the output tray extender.
To load legal paper
1. Open the input tray.
2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray.
3. Press and hold the button on the front edge of the input tray and extend the input tray.
4. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines in the tray. Also, make sure
the stack of paper does not exceed the stack-height marking in the tray.
20 Chapter 3 Load media and paper basics
5. Adjust the paper-width guides until they touch the edges of the stack of paper.
6. Close the input tray.
NOTE: When you reinsert the tray, the extended part is expected to remain outside the printer.
7. Pull out the output tray extender.
To load an envelope
1.
Open the input tray.
2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray.
To load an envelope 21
3. Insert the envelope in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines in the tray. Also, make sure
the stack of paper does not exceed the stack-height marking in the tray.
4. Adjust the paper-width guides until they touch the edges of the stack of paper.
5. Close the input tray.
6. Pull out the output tray extender.
To load cards and photo paper
1. Open the input tray.
2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray.
22
Chapter 3 Load media and paper basics
3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines in the tray. Also, make sure
the stack of paper does not exceed the stack-height marking in the tray.
4. Adjust the paper-width guides until they touch the edges of the stack of paper.
5. Close the input tray.
6. Pull out the output tray extender.
Load original
This topic describes how to load an original into the printer.
Load original
23
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load the original print-side down on the scanner glass (aligned to the indicated corner).
3. Close the scanner lid.
24 Chapter 3 Load media and paper basics
To load an original in the document feeder
1. Open the document feeder output tray extender.
2. Open the document feeder input tray.
3. Slide the paper-width guides outwards.
4. Load original print-side up in the document feeder.
To load an original in the document feeder 25
5. Slide the paper-width guides inward until they stop at the edge of the paper.
Change the paper settings
NOTE:
● When prompted after loading paper, change the paper settings on the printer control panel to match the
paper you are using.
● For your security, some settings in the embedded web server (EWS) are password-protected. Enter the
password if prompted. This is the password you have set in the EWS or the default PIN on a label in the
ink access area.
To change the paper settings from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Tray and Paper Management, and then make the necessary changes.
5. Click Apply.
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities.
Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP
paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet
high standards of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
26 Chapter 3 Load media and paper basics
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing. Depending on your country/region, some of these papers might not be available.
Photo printing
● HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13
x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
● HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
● HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP printer.
Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are
long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or
multiple prints to share.
Business documents
● HP Enhanced Laser Matte Paper 150g
This paper is a heavy matte laser paper, ideal for printing professional-color marketing materials
including brochures.
● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
● HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for
two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
● HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
Recommended papers for printing
27
● HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
● HP Oice Recycled Paper
HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
28 Chapter 3 Load media and paper basics
Print4
This section describes how to print from dierent devices.
This printer is designed to work with the HP Smart app, a software application that makes it easy to print,
scan, and manage your printer from a smartphone, laptop, desktop computer, or other devices.
You can print and manage the printer from all of your devices by installing the app on each device. For more
information about the app, see Use the HP Smart app to print, scan, and manage.
Print from a Windows computer
1. Make sure you have installed the HP Smart. See Use the HP Smart app to print, scan, and manage.
2. Open the document you wish to print.
3. From the File menu in your software program, select the Print option.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
5. Make sure your printer is selected.
6. Change any print settings, and click OK.
7. Click Print or the OK button to print.
Print from a Mac computer
1. Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.
2. From the computer, open System Preference, and select Printers and Scanners.
3. Click the Add button/icon + , select the printer from the printer list, and then click Add.
4. Once connected, open the document you wish to print and use the Print command.
5. Make sure the desired printer is selected.
6. Change any print settings.
7. Click Print to print the document.
Print with mobile devices
You can use the HP Smart app to print documents and photos from your mobile device, social media account,
or cloud storage.
See Use the HP Smart app to print, scan, and manage.
Print
29
You can also print directly from your mobile devices using AirPrint (iOS) or HP Print Service Plugin (Android):
● iOS: Devices running iOS 4.2 or later have AirPrint pre-installed.
● Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and
then enable it on your device.
NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the
same network as the printer or a dierent network (using Wi-Fi Direct).
Print while connected to same Wi-Fi network
You can print documents and photos from your mobile device when the device is on the same Wi-Fi network
as the printer.
Visit www.hp.com/go/mobileprinting for more information on mobile printing.
NOTE: Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect
your printer to a Wi-Fi network using HP Smart.
Print without connecting to same Wi-Fi network (Wi-Fi Direct)
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly
—without connecting your computer or mobile device to an existing wireless network.
Visit www.hp.com/go/mobileprinting for more information on Wi-Fi Direct.
NOTE:
● Make sure Wi-Fi Direct on your printer is turned on.
● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection.
To turn on or
o Wi-Fi Direct
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch Network.
4. Scroll down to touch Wi-Fi Direct.
5. Touch the toggle button next to Wi-Fi Direct to turn it on or o.
6. Touch View Details to see the status and details.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see To
access and use EWS.
To
nd the Wi-Fi Direct name or password
1. On the Home screen of the printer display, touch (Menu).
30
Chapter 4 Print
2. Touch Info, scroll down, and then touch Wi-Fi Direct.
The Wi-Fi Direct name and password are displayed onscreen.
NOTE: For other network details, print the network conguration page. See Print reports from the
printer control panel.
To change connection method
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch Network.
4. Scroll down to touch Wi-Fi Direct.
5. Touch Connection Method, and then select Automatic or Manual.
To change connection method 31
Copy, Scan, and Mobile Fax5
This section describes the copy, scan, and use mobile fax features.
Copy from the printer
NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality
when copying.
1. Load paper in the input tray.
See Load paper.
2. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
See Load original.
3. On the Home screen of the printer display, touch (Copy).
4. Change the desired copy settings, and then touch Copy.
5. For 2-sided copying, place the second page on the scanner glass, and then proceed to copy.
Copy an
identication (ID) card
The ID Copy feature allows you to place a card or small-size document anywhere on the scanner glass to copy
both sides onto the same page.
1. Load paper in the input tray.
See Load paper.
2. On the Home screen of the printer display, touch (ID Card Copy).
3. Change the desired copy settings, and then touch Copy.
32 Chapter 5 Copy, Scan, and Mobile Fax
4. Follow the onscreen instructions to place the card anywhere on the scanner glass, away from the edges
or corners of the glass. Then, close the scanner lid and proceed.
5. When prompted, open the scanner lid, ip the card, and then follow the onscreen instructions to print
the page.
Scan from the printer control panel
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. On the Home screen of the printer display, touch (Scan).
Scan from the printer control panel
33
3. Touch the desired option to scan.
4. Follow the onscreen instructions to scan or save.
Scan using the HP Smart app (iOS, Android, Windows 10, and
macOS)
You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate URLs
below, depending on the type of device you are using.
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Scan using the HP printer software
This topic describes how to scan using the HP printer software.
Scan from a computer
Before scanning from a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on.
To scan a document or photo to a
le (Windows)
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. In the HP printer software (available from the Start menu), click Scan, and then click Scan a Document or
Photo.
3. Select the type of scan you want, and then click Scan.
Choose the le format to save the document (or photo).
NOTE:
● Click the More link at the top right corner of the Scan dialog to review and modify settings for any
scan. See Change scan settings (Windows).
● If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the
preview screen.
To scan a document or photo to email (Windows)
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
34
Chapter 5 Copy, Scan, and Mobile Fax
2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or
Photo.
3. Select the type of scan you want, and then click Scan.
NOTE:
● Click the More link at the top right corner of the Scan dialog to review and modify settings for any
scan. See Change scan settings (Windows).
● If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the
preview screen.
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or
Photo.
3. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
4. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this
pane to return to the detailed settings pane.
5. When you have nished changing settings, do one of the following:
● Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is nished.
● Click the save icon to the right of the shortcut, and then click Scan.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or
Photo.
3. Click Create New Scan Shortcut.
Change scan settings (Windows)
35
4. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create.
5. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of
the shortcut.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows).
Scan using Webscan
Webscan is a feature of the EWS that lets you scan photos and documents from your printer to your device
using a web browser.
NOTE: For your security, some settings in the EWS are password-protected. Enter the password if
prompted. This is the password you have set in the EWS or the default PIN on a label in the ink access area.
To enable Webscan
1. Open EWS. For more information, see To access and use EWS.
2. Click the Settings tab.
3. From the left menu, click Security, and then select Administrator Settings.
4. Select the option to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon). See Load original.
2. Open EWS. For more information, see To access and use EWS.
3. Click the Scan tab.
4. From the left menu, click Webscan.
5. Select the desired options, and then click Start Scan.
Tips for successful scanning and copying
Use the following tips to copy and scan successfully:
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
● Load the original print-side down on the scanner glass (aligned to the corner with an icon).
36
Chapter 5 Copy, Scan, and Mobile Fax
● To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
● Make sure to select the correct source (for example, scanner glass) for scanning when using HP software.
● When the document feeder is properly loaded with an original, the control panel display will indicate so.
Mobile Fax
Use the HP Smart app to quickly scan and fax multiple pages at once from your mobile device or computer.
For more information about Mobile Fax, visit the HP Smart website.
Use Mobile Fax in the HP Smart app
1. Make sure your mobile device or computer are connected to a network. Launch the HP Smart app and
sign into or create your HP account.
2. Select the Mobile Fax tile.
If you do not see the Mobile Fax tile, enable it as follows:
● On a mobile device: Tap Personalize Tiles, tap the Mobile Fax toggle to enable the tile, and then go
back to the Home screen.
● On a Windows 10 device: Click the Settings , select Personalize Tiles, and click the Mobile Fax toggle
to enable the tile. Then, go back to the Home screen.
● On a Mac device: From the menu bar, select HP Smart >Personalize Tiles. Set the Mobile Fax option
to On.
NOTE: Mobile Fax is available in specic countries/regions. If you do not see a Mobile Fax option in
the Personalize Menu, Mobile Fax might not be available in your country/region.
3. Fill out the necessary mobile fax information.
4. To add a cover page, tap the Add a cover page toggle, and then type a subject and message.
5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported le type.
Send the fax when ready.
Your fax will be securely delivered and you can track the status in the HP Smart app.
Mobile Fax 37
Fax6
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify
the fax is set up correctly by running the fax setup test from the printer control panel. See Run a fax test.
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE:
● Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
● If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. On the Home screen of the printer display, touch (Fax).
3. Touch Send Now.
4. Touch Send to Contacts. Select an address book or phone book, and then select one or more contacts.
Alternatively, touch Enter Fax Number, and then enter the fax number using the screen keypad when
prompted.
TIP:
● To add a pause in the fax number you are entering, touch * (asterisk), and then select - (dash) from
the display.
● If the recipient reports issues with the quality of the fax, try changing the resolution of your fax.
5. Touch Options to change the resolution or color.
6. Touch Send.
38
Chapter 6 Fax
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. On the Home screen of the printer display, touch (Fax).
4. When you are ready to send the fax, follow the onscreen instructions to proceed.
You will hear fax tones during fax transmission. If you want to speak to the recipient after, remain on the
line until the transmission is complete. If you were nished talking to the recipient, you can hang up the
telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
Send a standard fax from the computer
39
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending
fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case,
create a phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. On the Home screen of the printer display, touch (Fax).
3. Touch Send Now.
4. Touch Send to Contacts or Enter Fax Number.
5. Touch Options to change the resolution or color.
6. Touch Send to activate monitor dialing.
7. Follow any prompts that might occur.
Your fax is sent when the receiving fax machine answers.
Send a scheduled fax
You can schedule faxes to be sent at a later time using the Send Later option from the printer control panel.
To send a scheduled fax from the printer control panel
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. On the Home screen of the printer display, touch (Fax).
3. Touch Send Later.
4. Set the time to send the fax.
5. Touch Send to Contacts or Enter Fax Number.
6. Follow the onscreen instructions, and then touch Send.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful
if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals
into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans
the pages into memory, you can immediately remove the originals from the document feeder input tray or
scanner glass.
NOTE: You can only send a black-and-white fax from memory.
40
Chapter 6 Fax
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
2.
On the Home screen of the printer display, touch (Fax).
3. Touch Send Now.
4. Touch Send to Contacts or Enter Fax Number.
5. Select a previously used number, or a contact from the address book or phone book, or enter the fax
number using the screen keypad that appears.
TIP: To add a pause in the fax number you are entering, touch * (asterisk), and then select - (dash) from
the display.
6. Touch Options to change the resolution or color.
TIP: The printer sends the fax when the receiving fax machine is available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a phone book or an address book made up of two or more
individual recipients.
To send a fax to multiple recipients
1. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned
to the corner with an icon).
2. On the Home screen of the printer display, touch (Fax).
3. Touch Send Now, and then touch Send to Contacts.
4. Select an address book or a phone book, and then select multiple contacts from the list.
5. Touch Send.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Receive a fax
You can receive faxes automatically or manually. If you turn
o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
To send a fax using printer memory
41
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Auto Reduction feature, the
printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected.
You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the port on the printer.
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder input tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to start sending from their fax
machine.
5. When you hear fax tones from a sending fax machine, follow the onscreen instructions to receive the fax.
Reprint received faxes from memory
The received faxes that are not printed out are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. See Load paper.
2. On the Home screen of the printer display, touch (Fax).
3. Scroll down to touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Touch the desired fax to print.
42
Chapter 6 Fax
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To change fax forwarding settings from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Fax tab.
3. From the left menu, click Settings, and then click Fax Forwarding.
4. Select the desired settings, and then click Apply.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so
the printer does not receive faxes received from those numbers. When an incoming fax call is received, the
printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the
number matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of
fax numbers you can block varies by model.)
NOTE:
● This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk
Fax Blocking does not appear in the Preferences menu.
● If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller
ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add or remove unwanted fax numbers from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Fax tab.
3. From the left menu, click Settings.
4. Click Junk Fax Blocker, and then follow the onscreen instructions to make the necessary changes.
5. Click Apply.
Receive faxes using HP Digital Fax
You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
Forward faxes to another number
43
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
● The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
● Paper must be loaded in the input tray. See Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. See Use the HP printer software .
2. In the printer software, under Print, Scan & Fax, and then click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
Manage fax settings
To manage fax settings (Windows)
From the HP printer software, you can manage fax settings, such as junk fax blocking and answer options, as
well as view fax history.
1. In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
2. In the Fax section, click Manage Fax Settings.
3. Click the desired options and then follow the onscreen instructions.
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
from the printer control panel.
To set up phone book contacts from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Scan tab.
3. From the left menu, click Address Book, and then click Contacts.
4. Click the option (+ icon) to add contacts or groups.
5. To delete, select the desired contacts or groups, and then click the option (x icon) to delete.
44
Chapter 6 Fax
To set up phone book contacts from the HP Printer Software (Windows)
1. In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
2. In the Fax section, click Manage Fax Settings.
3. If prompted, enter the PIN or password. This could be the password previously set in the embedded web
server (EWS) or the default PIN on a label in the ink access area.
4. From the left menu, click Fax Phonebook, and then add or delete contacts or groups.
Basic fax settings
● Fax Header: The fax header prints your name and fax number on the top of every fax you send.
NOTE: In some countries/regions, the fax header information is a legal requirement.
● Auto Answer: The answer mode determines whether the printer answers incoming calls.
– Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
– Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
● Rings-to-answer
● 2-sided Printing
● Fax Prex
● Fax Sound Volume: You can change the volume of fax sounds.
● Tone or Pulse Dialing: Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set
default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
● Scan and Fax Method
To change basic fax settings from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Fax tab.
3. From the left menu, click Settings, and then click Basic Fax Settings.
4. Make the necessary changes, and then click Apply.
Advanced fax settings
● Fax Conrmation
● Image on Fax Send
● Fax Error Report
To set up phone book contacts from the HP Printer Software (Windows)
45
● Busy Redial
● No Answer Redial
● Communication Error Redial
● Error Correction Mode
● Backup Fax Reception
● Fax Speed
●
Automatic Reduction
● Distinctive Ring
To change advanced fax settings from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Fax tab.
3. From the left menu, click Settings, and then click Advanced Fax Settings.
4. Make the necessary changes, and then click Apply.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
● Busy Redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On.
● No Answer Redial: If this option is turned on, the printer redials automatically if the receiving fax machine
does not answer. The default is O.
● Communication Error Redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are
unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM o only if it
increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges.
If you turn ECM o:
● The quality and transmission speed of faxes you send and receive are aected.
● The Speed is automatically set to Medium.
● You can no longer send or receive faxes in color.
46
Chapter 6 Fax
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
● An Internet phone service
● A PBX (private branch exchange) system
● Fax on Voice over Internet Protocol (VoIP)
● An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed. The following table
provides the available fax speed settings.
Table 6-1 Set the fax speed
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
Set automatic reduction for incoming faxes
The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the loaded
paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on one page,
if possible. If this feature is turned o, information that does not t on the rst page is printed on a second
page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main
tray.
NOTE: Turning o automatic reduction also turns o 2-sided fax printing.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
Set up backup fax
47
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Ensure that the printer is set to answer fax calls automatically.
a. From the embedded web server (EWS), click the Fax tab, and then click Settings from the left menu.
b. Click Basic Fax Settings, and then enable auto answer.
c. Click Fax Setup Wizard. Enable distinctive ring for fax calls, and also select the option to receive
voice calls on your phone line.
2. To change the answer ring pattern from EWS, click Advanced Fax Settings, and then select the desired
option under Distinctive Ring.
3. To change the answer ring pattern from the printer control panel:
a. On the Home screen, touch (Menu), and then scroll down to touch Settings.
b. Touch Distinctive Fax Ring, and then select the desired option.
4. If a message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line, select Yes to continue.
5. Select the ring pattern assigned by your telephone company for fax calls.
If you do not know your assigned ring pattern or if it is not listed, select Ring Pattern Detection, and then
follow the onscreen instructions.
NOTE:
● If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Rings.
● If you are using a PBX phone system that has dierent ring patterns for internal and external calls,
you must call the fax number from an external number.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in
your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.
48
Chapter 6 Fax
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers,
in all digital environments, or with all digital-to-analog converters. It is always recommended that you
discuss with the telephone company directly for the correct setup options based on their line services
provided.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
● Dial a special access code along with the fax number.
● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port on the printer. This
means that your connection to the Internet must be done either through a converter box (which supplies
regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
View or print fax reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE:
● If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the ink levels.
● Ink level alerts and indicators provide estimates for planning purposes only. Rell an ink tank that is low
on ink to avoid any printing delay or print quality issue.
● Ensure that the printheads are installed properly, and the ink tanks are lled. For more information, see
Manage ink and printheads.
Fax on Voice over Internet Protocol
49
Print fax conrmation reports
You can print a conrmation report either when a fax is sent or when a fax is received. The default setting is
On (Fax Send). When turned o, a conrmation message appears briey on the control panel after each fax is
sent or received.
Table 6-2 Print fax conrmation reports
Fax status Description
O Does not print a fax conrmation report when you send and receive faxes successfully. This is
the default setting.
On (Fax Send) Prints a fax conrmation report for every fax you send successfully.
On (Fax Receive) Prints a fax conrmation report for every fax you receive successfully.
On (Fax Send and Receive) Prints a fax conrmation report for every fax you send and receive successfully.
View or print the fax log
You can print a log of faxes that have been sent and received by the printer.
To print the fax log or the last fax transaction report from the printer control panel
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Tools.
3. Touch Reports.
4. Touch Fax Reports, and then select the desired option to print.
To view the fax log from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Fax tab.
3. From the left menu, click Information, and then click Fax Log.
To clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Tools.
3. Touch Troubleshooting, touch Fax Troubleshooting, and then select the option to clear.
50
Chapter 6 Fax
Additional fax setup
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) to quickly set up some important fax settings such
as the answer mode and fax header information. You can access these tools through the HP software you
installed with the printer. After you run these tools, follow the procedures in this section to complete your
fax setup.
This section contains the following topics:
● Set up faxing
● Test fax setup
Set up faxing
This section contains the following topics:
● Select the correct fax setup for your home or oice
● Case A: Separate fax line (no voice calls received)
● Case B: Set up the printer with DSL
● Case C: Set up the printer with a PBX phone system or an ISDN line
● Case D: Fax with a distinctive ring service on the same line
● Case E: Shared voice/fax line
● Case F: Shared voice/fax line with voice mail
● Case G: Fax line shared with computer modem (no voice calls received)
● Case H: Shared voice/fax line with computer modem
● Case I: Shared voice/fax line with answering machine
● Case J: Shared voice/fax line with computer modem and answering machine
● Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or
oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Select the combination of equipment and services sharing your fax line.
● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
Additional fax setup
51
● Distinctive ring service: A distinctive ring service through your telephone company provides multiple
telephone numbers with dierent ring patterns.
● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
● Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
– Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
– Do you send and receive email messages on your computer through a dial-up connection?
– Do you access the Internet from your computer through a dial-up connection?
● Answering machine: An answering machine that answers voice calls at the same phone number you
use for fax calls on the printer.
● Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
2. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: You might need to connect the phone cord to your country/region adapter.
Table 6-3
Combination of equipment and services sharing your fax line
Recommended fax setup Combinations sharing your fax line
Case B: Set up the printer with DSL DSL
Case C: Set up the printer with a PBX phone system or an ISDN line PBX
Case D: Fax with a distinctive ring service on the same line Distinctive ring service
Case E: Shared voice/fax line Voice calls
Case F: Shared voice/fax line with voice mail Voice calls and/or voice mail service
Case G: Fax line shared with computer modem (no voice calls received) Computer dial-up modem
Case H: Shared voice/fax line with computer modem Voice calls and/or computer dial-up modem
Case I: Shared voice/fax line with answering machine Voice calls and/or answering machine
Case J: Shared voice/fax line with computer modem and answering
machine
Voice calls, computer dial-up modem, and/or answering
machine
Case K: Shared voice/fax line with computer dial-up modem and voice
mail
Voice calls, computer dial-up modem, and/or voice mail
service
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
52
Chapter 6 Fax
Figure 6-1 Back view of the printer
Table 6-4 Case A: Separate fax line (no voice calls received)
Port number Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
You might need to connect the phone cord to your country/region
adapter.
To set up the printer with a separate fax line
1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer.
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
To set up the printer with a separate fax line
53
Figure 6-2 Back view of the printer
Table 6-5 Case B: Set up the printer with DSL
Port number Description
1 Telephone wall jack.
2 DSL (or ADSL) lter and cord supplied by your DSL provider.
3
Use a minimum 26 AWG phone cord to connect to the port.
You might need to connect the phone cord to your country/region
adapter.
To set up the printer with DSL
1. Obtain a DSL lter from your DSL provider.
2. Using the phone cord, connect one end to the open port on the DSL lter, and then connect the other end
to the port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
Get additional phone cords for this setup if needed. You can purchase phone cords from electronics
stores that sell phone accessories.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
54
Chapter 6 Fax
● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that is
designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch
type for your country/region, if possible.
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
● If you are using a PBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
● If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
● You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
Figure 6-3 Back view of the printer
Table 6-6
Case D: Fax with a distinctive ring service on the same line
Port number Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port.
You might need to connect the phone cord to your country/region
adapter.
Case D: Fax with a distinctive ring service on the same line 55
To set up the printer with a distinctive ring service
1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring
setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
Figure 6-4 Back view of the printer
Table 6-7
Case E: Shared voice/fax line
Port number Description
1 Telephone wall jack.
56 Chapter 6 Fax
Table 6-7 Case E: Shared voice/fax line (continued)
Port number Description
2
Use a minimum 26 AWG phone cord to connect to the port.
You might need to connect the phone cord to your country/region
adapter.
3 Telephone (optional).
To set up the printer with a shared voice/fax line
1.
Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn o the Auto Answer setting.
3. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in
person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone
company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
To set up the printer with a shared voice/fax line
57
Figure 6-5 Back view of the printer
Table 6-8 Case F: Shared voice/fax line with voice mail
Port number Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
You might need to connect the phone cord to your country/region
adapter.
To set up the printer with voice mail
1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn o the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with
the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use
the printer for faxing while you are using your computer dial-up modem to send an email or access the
Internet.
58
Chapter 6 Fax
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure 6-6 Back view of the printer.
Table 6-9 Set up the printer with a computer dial-up modem
Port number Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
You might need to connect the phone cord to your country/region
adapter.
3 Computer with modem.
To set up the printer with a computer dial-up modem
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
2. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
4. Turn on the Auto Answer setting.
5. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
6. Run a fax test.
Set up the printer with a computer dial-up modem
59
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
Table 6-10 Set up the printer with a computer DSL/ADSL modem
Port number Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
Connect one end of the phone cord to the port on the printer.
Connect the other end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region
adapter.
4 Computer DSL/ADSL modem.
5 Computer.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Figure 6-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
60
Chapter 6 Fax
2. Using the phone cord, connect one end to the DSL lter, and then connect the other end to the port
on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
Shared voice/fax with computer dial-up modem
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 6-8 Example of a parallel splitter
Case H: Shared voice/fax line with computer modem 61
Figure 6-9 Back view of the printer
Table 6-11 Shared voice/fax with computer dial-up modem
Port number Description
1 Telephone wall jack.
2 Parallel splitter
3
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
4 Computer with modem.
5 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
2. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
3. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
62
Chapter 6 Fax
5. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn o the Auto Answer setting.
6. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
If you use your phone line for voice, fax, and your computer DSL/ADSL modem, follow these directions to set
up your fax.
Table 6-12 Shared voice/fax with computer DSL/ADSL modem
Port number Description
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
4 Telephone
5 DSL/ADSL modem
6 Computer
Shared voice/fax with computer DSL/ADSL modem 63
Table 6-12 Shared voice/fax with computer DSL/ADSL modem (continued)
Port number Description
7
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
You might need to connect the phone cord to your country/region
adapter.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Figure 6-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service need
to be connected to additional DSL lters to avoid noise when making voice calls.
2. Using the phone cord, connect one end to the DSL lter, then connect the other end to the port on the
printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, connect a phone to the port on the printer.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
64
Chapter 6 Fax
Figure 6-11 Back view of the printer
Table 6-13 Case I: Shared voice/fax line with answering machine
Port number Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
You might need to connect the phone cord to your country/region
adapter.
3 Answering machine.
4 Telephone (optional).
To set up the printer with a shared voice/fax line with answering machine
1. Unplug your answering machine from the telephone wall jack, and connect it to the port on the
printer.
2. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
4. Turn on the Auto Answer setting.
5. Set your answering machine to answer after a low number of rings.
6. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
7. Run a fax test.
To set up the printer with a shared voice/fax line with answering machine
65
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both
your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you
are using your computer dial-up modem to send an email or access the Internet.
● Shared voice/fax line with computer dial-up modem and answering machine
● Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 6-12 Example of a parallel splitter
Figure 6-13 Back view of the printer
Table 6-14
Shared voice/fax line with computer dial-up modem and answering machine
Port number Description
1 Telephone wall jack
2 "IN" phone port on your computer
66 Chapter 6 Fax
Table 6-14 Shared voice/fax line with computer dial-up modem and answering machine (continued)
Port number Description
3 "OUT" phone port on your computer
4
Use a minimum 26 AWG phone cord to connect to the port on
the printer.
You might need to connect the phone cord to your country/region
adapter.
5 Computer with modem
6 Answering machine
7 Telephone (optional)
To set up the printer on the same phone line as a computer with two phone ports
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
3. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn on the Auto Answer setting.
7. Set your answering machine to answer after a low number of rings.
8. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
To set up the printer on the same phone line as a computer with two phone ports
67
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Table 6-15 Shared voice/fax line with computer DSL/ADSL modem and answering machine
Port number Description
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
4 Answering machine
5 Telephone (optional)
6 DSL/ADSL modem
7 Computer
8
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
68
Chapter 6 Fax
Figure 6-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL service
need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2.
Using the phone cord, connect one end to the DSL/ADSL lter, then connect the other end to the port
on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4.
Unplug the answering machine from the telephone wall jack, and connect it to the port on the
printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then play
your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the
printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
To set up the printer with a computer DSL/ADSL modem
69
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in
person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone
company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
● If your computer has two phone ports, set up the printer as follows:
Table 6-16 Case K: Shared voice/fax line with computer dial-up modem and voice mail
Port number Description
1 Telephone wall jack.
2 Parallel splitter.
3
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
4 Computer with modem.
5 Telephone.
70 Chapter 6 Fax
To set up the printer on the same phone line as a computer with two phone ports
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
2. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
3.
Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn o the Auto Answer setting.
6. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
● Tests the fax hardware
● Veries the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
● Checks for a dial tone
● Checks for an active phone line
● Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
To set up the printer on the same phone line as a computer with two phone ports 71
Congure your printer7
This section describes how to congure your printer.
Congure the printer using the embedded web server (EWS)
Use the embedded web server (EWS) to manage printing functions from your computer.
● View printer status information
● Check the information and status of the printing supplies
● Receive notication of printer and supplies events
● View and change the network and the printer settings
To access and use EWS
You can open EWS using one of the following:
● HP Smart app
● HP printer software
● Web browser using IP address
● Web browser using Wi-Fi Direct connection
Things to note when accessing EWS
● If the web browser displays a message indicating that the website is unsafe, select the option to continue.
Accessing the website will not harm your device.
● The default username is “admin”.
● For your security, some settings in the printer home page or EWS are password-protected.
– When accessing the EWS for the rst time, enter the PIN if prompted. This personal identication
number (PIN) is available from a label in the printer.
–
Open the ink access door or cartridge access door to locate the label.
– Once you have access to EWS, you can change the password from EWS.
72
Chapter 7 Congure your printer
● Depending on how the printer is connected, some features in EWS might not be available.
● EWS is not accessible beyond the network rewall.
To open EWS using HP Smart (iOS, Android, and Windows 10)
1. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
2. From HP Smart, select your printer, and then click or tap Advanced Settings.
To open EWS using an IP address (Wi-Fi or Ethernet connection)
1. Find out the IP address or hostname of the printer from the network conguration page. To print a
network conguration page, see Print reports from the printer control panel.
2. Open a web browser, type the IP address or hostname in the address bar, and then click or tap Enter.
To open EWS using an IP address (Wi-Fi Direct connection)
1. Make sure your device and the printer are connected using Wi-Fi Direct. See Print while connected to
same Wi-Fi network.
2. Open a web browser, type the following IP address or hostname of the printer in the address bar, and
then click or tap Enter.
IP Address: 192.168.223.1
To open EWS using HP Printer software (Windows 7)
1. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer,
select the icon with the printer's name, and then open HP Printer Assistant.
NOTE: Windows 7 Service Pack 1 (SP1) is required to install HP printer software.
2. In the HP Printer Assistant, select Print tab.
3. Select Printer Home Page (EWS).
Congure
IP network settings
Use the following sections to congure the printer network settings.
To open EWS using HP Smart (iOS, Android, and Windows 10)
73
If prompted for a password, enter the PIN which is available from a label in the cartridge access area. See
Things to note when accessing EWS.
View or change network settings
Use the embedded web server (EWS) to view or change IP conguration settings.
1. Open EWS. See To access and use EWS.
2. Click the Network tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the embedded web server (EWS).
1. Open EWS. See To access and use EWS.
2. Click the Network tab.
3. From the left menu, click General.
4. Click Network Identication.
5. Make the necessary changes, and then click Apply.
Manually
congure IPv4 TCP/IP parameters
Use the embedded web server (EWS) to manually set an IPv4 address, subnet mask, and default gateway.
1. Open EWS. See To access and use EWS.
2. Click the Network tab.
3. From the left menu, click Wired.
4. Click IPv4 Conguration.
5. Make the necessary changes, and then Apply.
Assign or change the system password using the embedded web server (EWS)
Assign an administrator password for access to the printer and EWS so that unauthorized users cannot change
the printer settings.
1. Open EWS. See To access and use EWS.
2. Click the Settings tab.
3. From the left menu, click Security.
4. Click Password Settings.
5. Make the necessary changes, and then click Apply.
NOTE: Make note of the password and store it in a safe place.
Update the printer
This topic describes how to update the printer rmware.
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Chapter 7 Congure your printer
HP periodically releases rmware updates to enhance product functionality and x issues. By default, if the
printer is connected to the Internet, the printer automatically checks for updates at regular intervals.
To change the settings for printer update from the printer control panel
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch Printer Update, and then select the desired option.
To update the printer from the printer control panel
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Tools.
3. Touch Maintenance.
4. Touch Firmware, and then select the option to update printer.
Use Web Services
This topic describes how to use Web services.
NOTE: For your security, some settings in the embedded web server (EWS) are password-protected. Enter
the password if prompted. This is the password you have set in the EWS or the default PIN on a label in the
ink access area.
Set up Web Services
This topic describes how to set up Web services.
To set up Web Services using the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Web Services tab.
3. From the left menu, click Web Services Settings.
4. Click Setup, select the relevant option or button to continue, and follow the on-screen instructions to
accept the terms of use.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To change the settings for printer update from the printer control panel
75
Remove Web Services
This topic describes how to remove Web services.
NOTE: For your security, some settings in the embedded web server (EWS) are password-protected. Enter
the password if prompted. This is the password you have set in the EWS or the default PIN on a label in the
ink access area.
To remove Web Services using the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Web Services tab.
3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the
on-screen instructions.
76 Chapter 7 Congure your printer
Manage ink and printheads8
This section describes how to manage ink and printheads.
Check the ink levels
You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software or
printer control panel to determine when the tanks need to be relled.
If you are using the HP Smart app, the estimated ink levels of the selected printer is displayed on the Home
screen.
To check the estimated ink levels from the printer control panel
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Ink levels.
To check the estimated ink levels from the printer software (Windows)
1. In the HP printer software (available from the Start menu), click Estimated Levels at the top of the
window.
2. In the Toolbox, click the Estimated Levels tab.
Rell
ink tanks
NOTE: Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP
ink will not be covered under warranty.
Manage ink and printheads 77
To rell ink tanks
1. Open the ink access door and tank covers.
2. Open the cap of the ink tank you plan to rell.
3. Depending on the type of ink bottles you have, do one of following:
● Screw-cap bottles: Twist open the cap on the ink bottle.
78 Chapter 8 Manage ink and printheads
● Flip-cap bottles: Twist open the cap on the ink bottle, remove the seal from the bottle, screw back
the cap and tighten it. Then, ip open the top of the cap.
4. Match the color of the ink bottle with the color of the ink tank.
Place the bottle upside down on the tank, make sure the tip of the bottle ts properly over the tank
nozzle.
NOTE:
● For screw-cap bottles, the tip of the bottle should click into place when pressed down gently over
the tank nozzle.
● Do not squeeze the ink bottles when lling ink. The ink bottles you have might vary.
● If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry location.
5. Let the ink drain into the tank until the tank is full.
If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank.
To
rell ink tanks 79
6. Close the tank cap securely.
7. Repeat steps 2 to 6 to rell other ink tanks.
8. Close the tank covers and ink access door.
Precautions for working with ink bottles
Use the following tips to work with ink bottles:
● Keep the ink bottles beyond the reach of children.
● Open the ink bottles only when you plan to ll the ink tanks.
● Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks.
● Store the ink bottles in a cool, dark place.
● Do not drink or place in mouth.
Order ink supplies
Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You
can also nd this information on a label in the ink access area.
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Chapter 8 Manage ink and printheads
To order original HP supplies for the printer, go to www.hp.com/buy/supplies. If prompted, choose your
country/region, and then follow the prompts to nd the right ink bottles for your printer.
NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
Print with black ink only (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
● Windows 10
– Click Paper/Quality tab.
– Under Print in Grayscale, select Black Ink Only from the list, and then click OK.
● Windows 7
– On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options
dialog box.
– From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK.
Improve print quality
You can print a diagnostics page to determine if cleaning or aligning the printheads is recommended to
improve print quality.
To print a print quality diagnostics page, see Print reports from the printer control panel.
You can also use the HP Smart app to improve the print quality. For information about this app, see Use the HP
Smart app to print, scan, and manage.
To print a print quality diagnostics page (Windows)
1.
Load Letter or A4 unused plain white paper into the input tray.
2. In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3. In the Print section, click Maintain Your Printer to access the Toolbox.
4. In the Toolbox, click the Device Services tab, and then click the option to print the page.
Print with black ink only (Windows)
81
Understand the print quality diagnostics page
1. Review the black, cyan, magenta, and yellow boxes along with the other content on the diagnostics
page.
2. If the diagnostic page shows steaks or missing portions of the color and black boxes, then automatically
clean the printheads.
See Align and clean printheads.
3. If straight lines appear jagged on printouts, or the diagnostic page indicates to align the printheads, then
automatically align the printheads.
See Align and clean printheads.
4. If print quality problems persist after cleaning and aligning printheads, contact HP support.
Align and clean printheads
The printer has a feature to automatically align or clean the printheads.
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Chapter 8 Manage ink and printheads
You can check the print quality diagnostics page to determine if aligning or cleaning is recommended. See
Understand the print quality diagnostics page.
● Align printheads: Aligning the printheads can improve print quality. If you notice misaligned colors or
lines in your printouts or on the print quality diagnostics page, you should perform an alignment.
● Clean printheads: If your prints are streaked or have incorrect or missing colors, the printheads might
need to be cleaned.
NOTE:
– The cleaning process prints one page to attempt to clean the printheads.
– Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of
the printheads.
To align or clean the printheads from the printer control panel
1. Load Letter or A4 unused plain white paper into the input tray.
2. On the Home screen of the printer display, touch (Menu).
3. Scroll down to touch Tools.
4. Touch Troubleshooting, touch Print Quality, and then select the option to align or clean printheads.
To align or clean the printheads from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Tools tab.
3. From the left menu, click Utilities, and select Print Quality Toolbox.
4. Click the button next to the option to align or clean printheads.
To align or clean the printheads (Windows)
1. Load Letter or A4 unused plain white paper into the input tray.
2. In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3. In the Print section, click Maintain Your Printer to access the Toolbox.
4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the on-screen
instructions.
Clean printer
You can run a cleaning routine from the printer software to prevent back of page smearing.
To clean the printer from the printer software (Windows)
To align or clean the printheads from the printer control panel 83
1. Load Letter or A4 unused plain white paper into the input tray.
2. In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3. In the Print section, click Maintain Your Printer to access the Toolbox.
4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the on-screen
instructions.
Tips for working with ink and printheads
Printhead tips
Use the following tips to work with printheads:
● Use original HP printheads.
● Handle printheads with care. Do not drop the printheads, and do not touch the electric contacts or print
nozzles on any surface.
● To protect the printheads from drying out, always turn the printer o using the Power button, and wait
until the Power button light goes out.
● Do not open or untape printheads until you are ready to install them, as this can lead to print quality
issues. Leaving tape on the printheads reduces ink evaporation.
● Install both the black and color printheads correctly. See To verify the printheads are installed properly.
● After you have set up the printer, do not open the printhead cover unless instructed to do so.
● You can align the printheads to improve the print quality. See Improve print quality for more information.
● If you remove a printhead from the printer for any reason, try to replace it again as soon as possible. If
left unprotected outside the printer, the printhead may begin to dry out.
Ink tips
Use the following tips to work with ink:
● Make sure the ink tanks are not low on ink before printing. See Check the ink levels.
● Rell the ink tanks when they are low on ink. Printing with the ink tanks low on ink may cause damage to
your printer.
● Do not tilt the printer.
NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you
easily produce great results, time after time.
HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a
result of using a non-HP supply will not be covered under warranty.
Move printer
To prevent damage to the printer or ink leakage, follow these instructions.
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Chapter 8 Manage ink and printheads
Solve a problem9
This section suggests solutions to common problems.
If the suggestions do not solve the problems, try getting help using one of the support services, see Solve a
problem.
You can also get help from the HP Smart app and printer control panel.
● HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance. See Use the HP Smart app to print, scan, and manage.
● Printer control panel: On the Home screen, touch Menu and scroll down to select Help. Or if the
Help button
appears, touch to get more information for a feature or current operation.
Jams and paper-feed issues
This topic helps you troubleshoot jams and paper-feed issues.
Clear a paper or print carriage jam
Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that
are blocking the print carriage in the ink access area.
NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when
removing jammed objects from inside the printer.
To clear paper jams from the tray
1. Remove the input tray.
86 Chapter 9 Solve a problem
2. Remove the output tray.
3. Remove the duplexer plate. Do this by carefully reaching inside the gap where the trays were and pulling
out the plate.
4. Remove any jammed paper.
To clear paper jams from the tray 87
5. Reinsert the duplexer plate, the output tray, and then the input tray.
To clear paper jams from the inside of the printer
1. Lift the ink access door.
88 Chapter 9 Solve a problem
2. Remove any jammed paper.
3. Close the ink access door.
To clear paper jams from the rear of the printer
1. Open the door at the rear of the printer.
To clear paper jams from the rear of the printer 89
2. Remove any jammed paper.
3. Close the rear door.
To clear paper jams from the document feeder
NOTE: If paper jams keep occurring when using the document feeder, and other means to avoid document
feeder jams do not help, try cleaning the document feeder glass area using a dry, lint-free cloth. See Clean
the document feeder glass area.
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Chapter 9 Solve a problem
1. Open the document feeder cover.
2. Remove any jammed paper.
To clear paper jams from the document feeder 91
3. Close the document feeder cover.
Learn how to avoid paper jams
To avoid paper jams, follow these guidelines.
● Do not overll the input tray, but make sure that you have at least 5 pages loaded, for best results.
● Keep your printer free of dust and debris by removing paper and closing the input tray when not in use.
● Remove printed papers from the output tray frequently.
● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.
● Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
Use HP paper for optimum performance. See Paper basics for more information about HP paper.
● Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
● Do not force paper too far down in the input tray.
● Do not add paper while the printer is printing. Wait for the printer to prompt before loading paper.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from the input tray
– Make sure paper is loaded in the input tray. See Load paper.
– Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the
paper-width guides do not bend the paper in the input tray.
– Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of
the curl.
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Chapter 9 Solve a problem
– Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
– After printing is nished, remove unused photo paper from the input tray. Store the photo paper so it
does not start to curl, which could reduce the quality of your printout.
– Clean the paper rollers.
● Pages are skewing
– Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out
the input tray from the printer and reload the paper correctly, making sure that the paper guides are
aligned correctly.
– Load paper into the printer only when it is not printing.
– Make sure the rear access door is securely shut.
● Multiple pages are being picked up
– Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the
paper-width guides do not bend the paper in the input tray.
– Make sure the input tray is not overloaded with paper.
– Make sure the pieces of the loaded paper are not sticking together.
– Use HP paper for optimum performance and eiciency.
– Clean the paper rollers.
To clean the paper rollers manually
1. Gather the following materials:
● A long, lint-free cotton swab
● Distilled, ltered, or bottled water (tap water might damage the printer)
2. Press the Power button to turn o the printer.
3. Disconnect the power cord from the rear of the printer.
4. Disconnect any other cable from the printer.
5. Remove the input tray.
To clean the paper rollers manually 93
6. Remove the output tray.
7. Look inside the gap where the trays were and nd the gray paper pick rollers. You might need a ashlight
to illuminate the area.
8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the
cloth.
9. Press the swab against the rollers, and then rotate them away from you with your ngers. Apply a
moderate amount of pressure to remove dust or dirt buildup.
10. Allow the rollers to dry for 10 or 15 minutes.
11. Reinsert the output tray and the input tray.
12. Reconnect the power cord to the rear of the printer.
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Chapter 9 Solve a problem
13. Reconnect any other cable to the printer if necessary.
14. Press the Power button to turn on the printer.
Printhead problem
This topic helps you troubleshoot printhead problems.
1. Verify that the indicated printhead is correctly installed.
2. Clean the printhead contacts.
3. Contact HP support for assistance. Go to hp.com/support.
To verify the printheads are installed properly
NOTE:
● The instructions here are only applicable in this section. After you have set up the printer, do not open
the printhead cover unless instructed to do so.
● Handle printheads with care. Do not drop the printheads, and do not touch the electric contacts or print
nozzles on any surface.
1. Make sure the printer is turned on.
2. Lift the ink access door. Wait for the print carriage to move to the center and stop.
NOTE: After you have set up the printer, do not open the printhead cover unless instructed to do so.
3. Remove and reinsert the printhead.
a. Press the blue button to open the printhead cover.
b. Remove the printhead from the carriage.
c. If you nd any orange cap or tape on the printhead, remove it.
CAUTION: Do not touch the electric contacts or print nozzles.
Printhead problem
95
d. Insert the printhead into the slot until it clicks into place.
e. Close the printhead cover.
Make sure it is properly closed to avoid problems such as carriage jams.
4. Close the ink access door.
To clean printhead contacts
NOTE:
● Open the printhead cover and clean printhead contacts only when necessary; for example, if a printhead
cannot be detected.
The instructions here are only applicable in this section. After you have set up the printer, do not open
the printhead cover unless instructed to do so.
● The cleaning procedure should take only a few minutes. Make sure that the printheads are reinstalled
in the printer as soon as possible. It is not recommended to leave the printheads outside of the printer
longer than 30 minutes. This could result in damage to the printheads.
● Handle printheads with care. Do not drop the printheads, and do not touch the electric contacts or print
nozzles on any surface.
1. Make sure the printer is turned on.
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Chapter 9 Solve a problem
2. Lift the ink access door.
NOTE: After you have set up the printer, do not open the printhead cover unless instructed to do so.
3. Press the blue button to open the printhead cover.
4. Remove the printhead indicated in the error message.
5.
Clean the printhead contacts and printer contacts.
a. Hold the printhead by its sides and locate the electrical contacts on the printhhead.
The electrical contacts are the small gold-colored dots on the printhead.
NOTE: Do not touch the electric contacts or print nozzles.
b. Wipe only the contacts with a dry swab or lint-free cloth.
NOTE: Be careful to wipe only the contacts, do not smear any ink or other debris on the contacts.
c. On the inside of the printer, locate the contacts for the printhead.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the
printhead.
To clean printhead contacts 97
d. Use a dry swab or lint-free cloth to wipe the contacts.
NOTE: Be careful to wipe only the contacts, do not smear any ink or other debris on the contacts.
6. Insert the printhead into the slot until it clicks into place.
7. Close the printhead cover.
Make sure it is properly closed to avoid problems such as carriage jams.
8. Close the ink access door.
9. Check if the error message has gone away.
If you still receive the error message, turn the printer o, and then on.
Printing issues
This topic helps you troubleshoot printing issues.
● Use the HP Print and Scan Doctor to help diagnose and x issues automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
● To avoid print quality problems, always turn the printer o using the Power button, and wait until the
Power button light goes out before you pull the plug or turn o a power strip. This allows the printer to
move the printheads to a capped position, where they are protected from drying out.
To improve print quality, see Improve print quality.
To resolve print issues (macOS)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oine.
a. In System Preferences, click Printers & Scanners.
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Chapter 9 Solve a problem
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
● Delete: Cancel the selected print job.
● Hold: Pause the selected print job.
● Resume: Continue a paused print job.
● Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1. Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable.
If your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Either double-click or right-click the icon for your printer and select See what's printing to open the
print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer.
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
● Windows 7: From the Windows Start menu, click Devices and Printers.
To resolve print issues (Windows)
99
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, click Windows System, and then click Control
Panel.
● Windows 7: From the Windows Start menu, click Control Panel.
b. Click System and Security, and then click Administrative Tools.
c. Double-click Services.
d. Right-click the Print Spooler, and then click Properties.
e. On the General tab, make sure Automatic is selected from the Startup type drop-down list.
f. Under Service status, check the status.
● If the service is not running, click Start.
● If the service is running, click Stop, and then click Start to restart the service.
Then click OK.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending on your operating system, do one of the following:
● Windows 10: From the Windows Start menu, click Windows System, and then click Control
Panel. Under Hardware and Sound, click View devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
b. Right-click the printer, and then select the option to see what is printing.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
conrm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
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Chapter 9 Solve a problem
Copy and scan issues
This topic helps you troubleshoot copy and scan issues.
● See Tips for successful scanning and copying.
● Use the HP Print and Scan Doctor to help diagnose and x issues automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
Fax issues
Run or print a fax test report
rst to see if there is a problem with your fax setup. If the test passes and
you are still having problems faxing, check the fax settings listed in the report to verify that the settings are
correct.
Run a fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
● Tests the fax hardware
● Veries that the correct type of phone cord is connected to the printer
● Checks that the phone cord is plugged into the correct port
● Checks for a dial tone
● Tests the status of your phone line connection
● Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the ink tanks are lled and that full-size paper is loaded in the input tray before starting the
test.
3. On the Home screen of the printer display, touch (Menu).
4. Scroll down to touch Tools.
5. Touch Troubleshooting, touch Fax Troubleshooting, and then select the option to run a fax test.
The printer displays the status of the test on the display and prints a report.
6. Review the report.
● If the fax test failed, review the solutions in the following sections.
● If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct.
Copy and scan issues
101
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
● Turn the printer o by pressing Power button located on the printer control panel and then unplug
the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then
turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
● If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy
completing another task, such as receiving a fax or making a copy. Check the display for a message
indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state before running
the test.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support.
Go to The "Fax Hardware Test" failed. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord,
connect one end to your telephone wall jack, then connect the other end to the port on the printer.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have
them check the line.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing.
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Chapter 9 Solve a problem
The "Phone Cord Connected to Correct Port on Fax" test failed
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
Feature Description
1 Telephone wall jack
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
2. After you have connected the phone cord to the port, run the fax test again to make sure it passes and
the printer is ready for faxing.
3. Try to send or receive a test fax.
The "Using Correct Type of Phone Cord with Fax" test failed
SHORT DESCRIPTION
● One end of the phone cord should be connected to the port on the printer, and the other end to your
telephone wall jack, as shown in the illustration.
The "Phone Cord Connected to Correct Port on Fax" test failed 103
Table 9-1 Fax test
Feature Description
1 Telephone wall jack
2
Use a minimum 26 AWG phone cord to connect to the
port on the printer.
Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The "Dial Tone Detection" test failed
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run the
test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of
the equipment is causing problems; try adding them back one at a time and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have
them check the line.
● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord,
connect one end to your telephone wall jack, then connect the other end to the port on the printer.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
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Chapter 9 Solve a problem
● Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you
do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check
the phone line.
The "Fax Line Condition" test failed
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you
do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord,
connect one end to your telephone wall jack, then connect the other end to the port on the printer.
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run the
test again.
– If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
– If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
Troubleshoot fax problems
The display always shows Phone O Hook
● Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
● Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The "Fax Line Condition" test failed
105
The printer is having problems sending and receiving faxes
● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and the Power
button light is not lit, the printer is turned o. Make sure the power cord is rmly connected to the printer
and plugged into a power outlet. Press the Power button to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
● One end of the phone cord should be connected to the port on the printer and the other end to your
telephone wall jack, as shown in the illustration.
Feature Description
1 Telephone wall jack
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
Use a longer phone cord if needed. You can purchase phone cords from electronics stores that sell phone
accessories.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
● Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
● Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive a fax until the error condition is resolved.
● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try
faxing again. For information about changing ECM, see Send a fax in Error Correction Mode. If the problem
persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or
you cannot fax successfully.
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Chapter 9 Solve a problem
● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal
adapter is set to the correct switch type for your country/region, if possible.
● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone
line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear
noise, turn
o your DSL modem and completely remove power for at least 15 minutes. Turn the DSL
modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem o, contact your DSL provider for support.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The printer cannot receive faxes, but can send faxes
● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring.
● If Auto Answer is set to O, you need to receive faxes manually; otherwise, the printer cannot receive the
fax. For information on receiving faxes manually, see To receive a fax manually.
● If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming fax
calls.
● If you have a computer dial-up modem on the same phone line with the printer, check to make sure that
the software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.
● If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
– Your answering machine might not be set up correctly with the printer.
– Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the
sending fax machine might disconnect.
– Your answering machine might not have enough quiet time after your outgoing message to allow the
printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help solve these problems:
– When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.
The printer cannot receive faxes, but can send faxes
107
– Make sure the printer is set to receive faxes automatically. For information on setting up the printer
to receive faxes automatically, see Receive a fax.
– Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine.
– Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
– Reconnect the answering machine and record your outgoing message again. Record a message that
is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your
message. Leave at least 5 seconds of silence at the end of the voice message. There should be no
background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
● If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing a problem, disconnect everything except the printer from
the phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
a time and receiving a fax each time, until you identify which equipment is causing the problem.
● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your
telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more
information, see Change the answer ring pattern for distinctive ring.
The printer cannot send faxes, but can receive faxes
● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch the
* repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial. For more information, see To
send a fax using monitor dialing from the printer control panel.
● The number you entered when sending the fax is not in the proper format or the receiving fax machine
is having problems. To check this, try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check
the receiving fax machine for any problems.
Network and connection issues
This topic helps you troubleshoot network and connection issues.
Fix network connection issues
Choose one of the following troubleshooting options:
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Chapter 9 Solve a problem
● Restore network settings and reconnect the printer. See Restore original factory defaults and settings.
● Print and check the wireless network test report and network conguration page to assist in diagnosing
network connection issues. See Print reports from the printer control panel.
● Ensure that rewalls and security software (including anti-virus, anti-spyware programs) are not
aecting the printer connection to your network.
For more information, visit www.hpsmart.com/wireless-printing.
● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically x network
connection issues.
You can also use this tool to nd network settings, such as the network name (SSID) and password
(network key).
Fix Wi-Fi Direct connection issues
1. See Print without connecting to same Wi-Fi network (Wi-Fi Direct).
2. Make sure that the Wi-Fi Direct is on. To turn on Wi-Fi Direct, see To turn on or o Wi-Fi Direct.
3. From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search
for and connect to the Wi-Fi Direct name of your printer.
4. Enter the Wi-Fi Direct password when prompted.
5. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit Mobile printing website for more information on Wi-Fi Direct.
Fix Ethernet connection issues
Check the following:
● The network is operational and the network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is
plugged into the Ethernet port on the printer and the light near the connector lights up when connected.
● Ensure that rewalls and security software (including anti-virus, anti-spyware programs) are not
aecting the printer connection to your network.
For more information, visit www.hpsmart.com/wireless-printing.
● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically x connection
issues.
Restore original factory defaults and settings
This topic describes how to restore original factory defaults and settings.
● If you have made changes to the printer or network settings, you can restore the printer to the original
factory settings or network settings.
● If more than 2 hours have passed since you rst turned on the printer and you have not set up the printer
wirelessly, place the printer in Wi-Fi setup mode by restoring the printer Wi-Fi network settings. The
setup mode will last for 2 hours.
Fix Wi-Fi Direct connection issues
109
● You can also troubleshoot network connection issues by restoring the printer network settings.
● If you restore the printer network settings, you will need to reconnect the printer to the network using the
HP Smart app. See Connect your printer to a Wi-Fi network using HP Smart.
To restore the printer to the original factory defaults from the printer control panel
1.
On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Tools.
3. Touch Maintenance.
4. Touch Restore Settings, and then select the option to restore factory defaults.
To restore the printer network settings from the printer control panel
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch Network.
4. Scroll down to touch Reset Network Settings, and then follow the onscreen instructions.
NOTE:
● You can print the network conguration page and verify that the network settings have been reset. See
Print reports from the printer control panel.
● When you reset the printer network settings, previously congured network settings (such as the link
speed or IP address) are removed. The IP address is set back to the Automatic mode.
● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically x connection
issues.
To restore the printer network settings from the printer
1. On the back of the printer, press and hold the Wi-Fi button for 5 seconds, or until the printer display
shows a prompt.
2. When prompted, touch OK to restore original network settings.
The status light on the front of the printer will pulse purple.
Solve Web Services problems
If you are having problems using Web Services, check the following:
● Make sure the printer is connected to the Internet using a supported network connection.
● Make sure the latest product updates have been installed on the printer.
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Chapter 9 Solve a problem
● Make sure Web Services is enabled on the printer. See Use Web Services.
● Make sure the network hub, switch, or router is turned on and working correctly.
● If you are connecting the printer using a wireless connection, make sure the Wi-Fi network is functioning
properly. For more information, see Network and connection issues.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
– Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox, or
Safari).
– Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either the
printer control panel or the embedded web server (EWS). If these settings are not updated, you will
not be able to use Web Services.
For more information, see Use Web Services.
Printer hardware issues
This topic helps you troubleshoot printer hardware issues.
Close all covers and doors
● Make sure the tank covers, printhead cover, and ink access door are properly closed.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the printer's power cord is connected rmly to a functioning power outlet.
NOTE: When Auto-O is enabled, the printer will automatically turn o after 2 hours of inactivity to help
reduce energy use. For more information, see Auto-O.
Printer hardware issues
111
Resolve printer failure
● Turn the printer o, then on. If that does not resolve the problem, contact HP.
Maintain the printer
This topic describes how to maintain the printer.
Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and aect the accuracy of special features such as tting copies to a certain page size.
To clean the scanner glass
WARNING! Before cleaning the printer, turn the printer o by pressing the Power button , and unplug
the power cord from the electrical socket.
1. Lift the scanner lid.
2. Clean the scanner glass and lid backing by using a dry and soft, lint-free cloth.
Spray the cloth with a mild glass cleaner and clean only the glass.
CAUTION:
● Do not clean the scanner lid backing with anything wet to avoid damaging the protection layer.
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Chapter 9 Solve a problem
● Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone,
benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
● Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is applied, the
cleaner could leak under the scanner glass and damage the scanner.
3. Close the scanner lid, and turn on the printer.
Clean the document feeder glass area
If paper jams keep occurring when using the document feeder, and other means to avoid document feeder
jams do not help, try cleaning the document feeder glass area using a dry, lint-free cloth.
1. Lift the scanner lid.
2. Using a dry and soft, lint-free cloth, clean the document feeder glass and the indicated area on the
scanner lid.
Clean the exterior
WARNING!
Before cleaning the printer, turn the printer o by pressing the power button the Power
button , and unplugging the power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains o of the case. Keep uids away from the
interior of the printer, as well as from the printer control panel.
Clean the document feeder glass area
113
Clean the document feeder
If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers
and separator pad.
NOTE: If you encounter paper jams or poor outcome when copying or scanning using the document feeder,
you might need to clean the document feeder glass, see Clean the document feeder glass area.
To clean the rollers or separator pad
WARNING! Before cleaning the printer, turn the printer o by pressing the Power button , and unplug
the power cord from the electrical socket.
1. Remove all originals from the document feeder input tray.
2. Open the document feeder cover.
This provides easy access to the rollers (1) and separator pad (2).
114 Chapter 9 Solve a problem
Table 9-2 Rollers and separators
Feature Description
1 Rollers.
2 Separator pad.
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4. Use the damp cloth to wipe any residue o the rollers or separator pad.
NOTE: If the residue does not come o using distilled water, try using isopropyl (rubbing) alcohol.
5. Close the document feeder cover.
HP support
HP online support provides a variety of options for help with your printer. For the latest product updates and
support information, visit hp.com/support.
NOTE: You can also use the HP Smart app to check printer errors and get troubleshooting assistance. For
information about this app, see Use the HP Smart app to print, scan, and manage.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the
Contact Support website. The following contact options are available at no cost for in-warranty customers (HP
agent-assisted support for out-of warranty customers may require a fee):
● Chat with an HP support agent online.
● Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
HP support
115
● Product name (located on the printer)
● Product number and serial number (on a label in the ink access area)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and
product support alerts.
If you did not register your printer while installing the software, you can register now at register.hp.com.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to hp.com/support, select your
country/region and language, then explore the extended warranty options available for your printer.
116 Chapter 9 Solve a problem
HP EcoSolutions (HP and the Environment)10
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit HP EcoSolutions.
Power Management
This topic describes the power management features of the printer.
Sleep mode
● Power usage is reduced while in Sleep mode.
● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.
● You can change the time the printer goes to sleep after a period of inactivity.
● The Power button light is dimmed and the printer control panel display is o in Sleep mode.
● To wake the printer from sleep, touch anywhere on the printer control panel.
To change the time for Sleep mode from the printer control panel
1. On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch General, and then select Energy.
4. Touch Sleep, and then select the desired time.
Auto-O
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct
capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s Wi-Fi or Wi-Fi Direct capability is turned on or when a printer with
fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
TIP: To conserve battery power, you can enable Auto-O, even when the printer is connected or Wi-Fi
is turned on.
HP EcoSolutions (HP and the Environment)
117
To change the Auto-o time from the printer control panel
1.
On the Home screen of the printer display, touch (Menu).
2. Scroll down to touch Settings.
3. Touch General, and then select Energy.
4. Touch Shutdown, and then select the desired time.
To change the time for Sleep mode and Auto-O from the embedded web server (EWS)
1. Open EWS. See To access and use EWS.
2. Click the Settings tab.
3. From the left menu, click Power Management.
4. Click Energy Save Mode or Auto-O.
5. Select the desired time, and then click Apply.
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
To schedule the days and time to turn the printer on or o
1. Open EWS. See To access and use EWS.
2. Click the Settings tab.
3. From the left menu, click Power Management.
4. Click Schedule On/O, and specify the desired time and days to automatically turn on or o the printer.
5. Click Apply.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
when printing on plain paper with normal print quality.
To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o. Quiet Mode is o
by default.
NOTE:
● You can specify the time to automatically turn on the feature.
● To change the setting from HP Smart, open HP Smart on your device, select your printer, and then click
Printer Settings.
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Chapter 10 HP EcoSolutions (HP and the Environment)
To turn Quiet mode on or o or change the settings from the embedded web server
(EWS)
1. Open EWS. See To access and use EWS.
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Quiet Mode and make the necessary changes.
5. Click Apply.
To turn Quiet mode on or o or change the settings from the embedded web server (EWS) 119
Technical informationA
The information contained herein is subject to change without notice. Some statements might not be
applicable for your printer or all countries/regions.
Specications
For more information about the product specications (including acoustic information, print resolutions,
system requirements), visit hp.com/support.
Environmental specications
● Recommended operating temperature range: 15°C to 30°C (59°F to 86°F)
● Recommended and operating humidity range: 20% to 80% relative humidity (RH), non-condensing
● Operating temperature range: 5°C to 40°C (41°F to 104°F)
● Non-operating (storage) temperature range: -40°C to 60°C ( -40°F to 140°F)
● In the presence of high electromagnetic elds, it is possible the output from the printer may be slightly
distorted
● HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise
due to potential high electromagnetic elds
Input tray capacity
● Plain paper sheets (75 g/m2 [20lb]): Up to 250
● Envelopes: Up to 30
● Index cards: Up to 50
● Photo paper sheets: Up to 50
Output tray capacity
● Plain paper sheets (75 g/m2 [20lb]): Up to 100
● Envelopes: Up to 30
● Index cards: Up to 30
● Photo paper sheets: Up to 30
Document feeder capacity
● Plain paper sheets (60 to 90 g/m2 [16 to 24 lb]): Up to 35
120
Appendix A Technical information
Paper type and size
● For a complete list of supported media, see the printer software or the embedded web server (EWS). To
open EWS, see To access and use EWS.
Paper weights
● Plain Paper: 60 to 105 g/m² (16 to 28 lb)
● Envelopes: 75 to 90 g/m² (20 to 24 lb)
● Cards: Up to 200 g/m² (110 lb)
● Photo Paper: Up to 250 g/m² (66 lb)
Print specications
● Print speeds vary according to the complexity of the document
● Method: drop-on-demand thermal inkjet
●
Language: PCL3 GUI
● For the print resolutions and margins, visit the product support website for details.
Copy specications
● Resolution: up to 600 dpi
● Digital image processing
● Copy speeds vary according to the complexity of the document and model
Scan specications
● Resolution: up to 1200 x 1200 ppi optical
For more information about ppi resolution, see the scanner software.
● Color: 24-bit color, 8-bit grayscale (256 levels of gray)
● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Fax speed
● Up to 33.6 kbps
Power specications
● Input voltage: 100-240 Vac (+/- 10%)
● Input frequency: 50/60 Hz (+/- 3 Hz)
Specications
121
Regulatory notices
The printer meets product requirements from regulatory agencies in your country/region.
Regulatory Model Number
For regulatory identication purposes, your product is assigned with a Regulatory Model Number. The
regulatory model number should not be confused with the marketing names or product numbers.
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specied that the following
notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and the receiver.
● Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: If the product has an Ethernet / LAN port with metallic casing then use of a shielded interface cable
is required to comply with the Class B limits of Part 15 of FCC rules.
Modications (part 15.21)
Any changes or modications made to this device that are not expressly approved by HP may void the user’s
authority to operate the equipment.
For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo
Alto, CA 94304, U.S.A.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product.
The product uses either 100-240 Vac (+/- 10%) or 200-240 Vac and 50/60 Hz (+/- 3 Hz).
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
122
Appendix A Technical information
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
製品には、同梱された電源コードをお使い下さい。
同梱された電源コードは、他の製品では使用出来ません。
Visual display workplaces statement for Germany
GS-Erklärung (Deutschland)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
European Union and United Kingdom Regulatory Notice
Products bearing the CE marking and UK marking comply to applicable EU Directives and the equivalent UK
Statutory Instruments and can operate in at least one EU Member State and in Great Britain. The full EU
and UK Declaration of Conformity can be found at the following website: hp.eu/certicates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters:
For EU: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
For GB: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Email: techr[email protected]
Declaration of conformity
Declaration of conformity can be found at www.hp.eu/certicates.
VCCI (Class B) compliance statement for users in Japan
123
Regulatory wireless and wired statements
This section contains regulatory information pertaining to wireless and wired products.
Products with wireless functionality
EMF
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm
ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
For products with 802.11 b/g/n or Bluetooth radio:
● Radio frequency band: 2400-2483.5 MHz, with transmit power of 20 dBm (100 mW) or less.
For products with 802.11 a/b/g/n/ac radio:
● Radio frequency band: 2400-2483.5 MHz, with transmit power of 20 dBm (100 mW) or less.
● Radio frequency band: 5170-5330 MHz, with transmit power of 23 dBm (200 mW) or less.
● Radio frequency band: 5490-5730 MHz, with transmit power of 23 dBm (200 mW) or less.
● Radio frequency band: 5735-5835 MHz, with transmit power of 13.98 dBm (25 mW) or less.
IMPORTANT: IEEE 802.11x wireless LAN with 5.17-5.33 GHz frequency band is restricted for indoor use
only in all countries reected in the matrix. Using this WLAN application outdoor might lead to interference
issues with existing radio services.
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized. This product and any attached external antenna, if supported, shall be placed in
such a manner to minimize the potential for human contact during normal operation. In order to avoid the
possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be
less than 20 cm (8 inches) during normal operation.
124
Appendix A Technical information
Notice to users in Canada
Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation,
Science and Economic Development Canada. To reduce potential radio interference to other users, the
antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not
more than that necessary for successful communication.
This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause undesired operation of
the device.
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Innovation, Science and Economic Development Canada radio frequency exposure limits. Nevertheless, the
device should be used in such a manner that the potential for human contact is minimized during normal
operation.
To avoid the possibility of exceeding the Innovation, Science and Economic Development Canada radio
frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
Conformément au Règlement d'Innovation, Science et Développement Economique Canada, cet émetteur
radioélectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre)
approuvé par Innovation, Science et Développement Economique Canada. An de réduire le brouillage
radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de
manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle nécessaire à une
communication réussie.
Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Science et Développement
Economique Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit
pas provoquer d'interférences nuisibles et (2) doit accepter toutes les interférences reçues, y compris des
interférences pouvant provoquer un fonctionnement non souhaité de l'appareil.
AVERTISSEMENT relatif à l'exposition aux radiofréquences. La puissance de rayonnement de cet appareil se
trouve sous les limites d'exposition de radiofréquences d'Innovation, Science et Développement Economique
Canada. Néanmoins, cet appareil doit être utilisé de telle sorte qu'il doive être mis en contact le moins
possible avec le corps humain.
An d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Innovation, Science et
Développement Economique Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les
antennes et l'utilisateur.
Notice to users in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Notice to users in Taiwan
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變 更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響 飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾 時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功 率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Notice to users in Canada
125
Notice to users in Thailand (Wi-Fi)
Notice to users in Brazil
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência
em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL www.anatel.gov.br.
Notice to users in Mexico
La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada.
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Notice to users in Ukraine
Повідомлення для користувачів в Україні
Table A-1
Notice to users in Ukraine
Технологія, що використовується Радіочастотні діапазони Максимальна потужність передавання
WLAN Wi-Fi 802.11x (2,4 ГГц) 2400–2483,5 МГц < 100 мВт (20 дБм) ЕІВП
Bluetooth (2,4 ГГц) 2400–2483,5 МГц < 100 мВт (20 дБм) ЕІВП
Bluetooth з низьким енергоспоживанням
(2,4 ГГц)
2400–2483,5 МГц < 100 мВт (20 дБм) ЕІВП
126 Appendix A Technical information
Table A-1 Notice to users in Ukraine (continued)
Технологія, що використовується Радіочастотні діапазони Максимальна потужність передавання
WLAN Wi-Fi 802.11x (5 ГГц)
(Лише для використання в приміщенні)
5150–5350 МГц
5470–5835 МГц
< 100 мВт (20 дБм) ЕІВП
NOTE: Відповідні частотні діапазони та максимальна потужність передавання застосовуються, лише
якщо в пристрої використовується зазначена технологія підключення.
Notice to users in Canada (5 GHz)
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. The Innovation, Science and Economic Development
Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce
the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated
as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause
interference with and/or damage to this device.
ATTENTION: Lors de l'utilisation du réseau local sans l IEEE 802.11a, ce produit se limite à une utilisation
en intérieur à cause de son fonctionnement sur la plage de fréquences de 5,15 à 5,25 GHz. Innovation, Science
et Développement Economique Canada stipule que ce produit doit être utilisé en intérieur dans la plage de
fréquences de 5,15 à 5,25 GHz an de réduire le risque d'interférences éventuellement dangereuses avec les
systèmes mobiles par satellite via un canal adjacent. Le radar à haute puissance est alloué pour une utilisation
principale dans une plage de fréquences de 5,25 à 5,35 GHz et de 5,65 à 5,85 GHz. Ces stations radar peuvent
provoquer des interférences avec cet appareil et l'endommager.
Notice to users in Taiwan (5 GHz)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Notice to users in Thailand (5 GHz)
Notice to users in Serbia (5 GHz)
Upotreba ovog uredjaja je ogranicna na zatvorene prostore u slucajevima koriscenja na frekvencijama od
5150-5350 MHz.
Notice to users of the German telephone network
Hinweis für Benutzer des deutschen Telefonnetzwerks
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht.
Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die
Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit
seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden.
Notice to users in Canada (5 GHz)
127
Notice to users of the U.S. telephone network: FCC requirements
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear
(or bottom) of this equipment is a label that contains, among other information, a product identier in the
format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Applicable connector jack Universal Service Order Codes ("USOC") for the Equipment is: RJ-11C.
A telephone cord, plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. HP recommends a
compliant plug, jack and 2-wire telephone cord to connect this product to the premises wiring and telephone
network. See installation instructions for details.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call.
In most, but not all, areas, the sum of the RENs should not exceed ve (5.0). To be certain of the number of
devices that may be connected to the line, as determined by the total RENs, contact the telephone company
to determine the maximum REN for the calling area. For products approved after July 23, 2001, the REN for
this product is part of the product identier that has the format US-AAAEQ##TXXXX. The digits represented
by ##are the REN without a decimal point (e.g., 01 is a REN of 0.1).
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right to le a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
aect the operation of the equipment. If this happens, the telephone company will provide advance notice in
order for you to make the necessary modications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this
manual, for repair and (or) warranty information. If the equipment is causing harm to the telephone network,
the telephone company may request that you disconnect the equipment from the network until the problem
is resolved.
Connection to Party Line Service is subject to state taris. Contact the state public utility commission, public
service commission, or corporation commission for information.
CAUTION: If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment does not disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone company or a qualied installer.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briey explain to the dispatcher the reason for the call.
2. Perform such activities in the o-peak hours, such as early morning or late evening.
NOTE: The FCC hearing aid compatibility rules for telephones are not applicable to this equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic devices, including FAX machines, to send any message unless such message clearly contains
in a margin at the top or bottom of each transmitted page or on the rst page of the transmission, the
date and time it is sent and an identication of the business or other entity, or other individual sending the
message and the telephone number of the sending machine or such business, other entity, or individual. (The
telephone number provided may not be a 900 number or any other number for which charges exceed local or
long-distance transmission charges.)
128
Appendix A Technical information
In order to program this information into your FAX machine, you should complete the steps described in the
software.
Notice to users of the Canadian telephone network
Cet appareil est conforme aux spécications techniques des équipements terminaux d’Innovation, Science
et Développement Economique Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
L’abréviation ISED qui précède le numéro d’enregistrement indique que l’enregistrement a été eectué dans
le cadre d’une Déclaration de conformité stipulant que les spécications techniques d’Innovation, Science et
Développement Economique Canada ont été respectées. Néanmoins, cette abréviation ne signie en aucun
cas que l’appareil a été validé par Innovation, Science et Développement Economique Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la
source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas
échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones
rurales.
REMARQUE: Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une
indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La
terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le
total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1.
This equipment meets the applicable Innovation, Science and Economic Development Canada Terminal
Equipment Technical Specications. This is conrmed by the registration number. The abbreviation ISED
before the registration number signies that registration was performed based on a Declaration of
Conformity indicating that Innovation, Science and Economic Development Canada technical specications
were met. It does not imply that Innovation, Science and Economic Development Canada approved the
equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
might be particularly important in rural areas.
NOTE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The termination on an
interface might consist of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN for this product is 0.1, based on FCC Part 68 test results.
Australia wired fax statement
In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets
the requirements of the Technical Standard AS/ACIF S008.
New Zealand Telecom Statements
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that
the item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item
will work correctly in all respects with another item of Telepermitted equipment of a dierent make or model,
nor does it imply that any product is compatible with all of Telecom’s network services.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
Notice to users of the Canadian telephone network
129
Accessibility
Learn more about our eorts to create accessible products, share your story, or connect with customer
support for accessibility help—all at hp.com/accessibility.
For more information about the accessibility of your printer, please visit Accessibility for HP inkjet printers.
Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling has
been incorporated into this product. The number of materials has been kept to a minimum while ensuring
proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and
other connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for eicient disassembly and repair. For more information, visit HP's Commitment
to the Environment website at:
hp.com/sustainableimpact
HP tips for reducing environmental impact
● Choose from a wide variety of HP papers with FSC
®
or PEFC
TM
certication, which indicates that the paper
pulp came from a reputable and well-managed source.
1
● Conserve resources-look for paper made with recycled content.
● Recycle your Original HP cartridges-it's easy and free with the HP Planet Partners program, available in 47
countries and territories worldwide.
2
● Save paper by printing on both sides of the page.
● Conserve energy by choosing ENERGY STAR
®
certied HP products.
● Lower your carbon footprint-all HP printers include power management settings that help you control
energy use.
● Discover more ways HP and our customers are reducing environmental impact at HP EcoSolutions.
1
HP papers certied under FSC®C017543 or PEFC™TMPEFC/29-13-198.
2
Program availability varies. Original HP cartridge return and recycling is currently available in more than
50 countries, territories, and regions in Asia, Europe, and North and South America through the HP Planet
Partners program. For more information, visit: hp.com/recycle.
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP Eco Solutions
website for more information on HP’s environmental initiatives.
hp.com/sustainableimpact
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby
if all wired network ports are connected and all wireless network ports are activated,
please refer to section P15 ‘Additional Information’ of the product IT ECO Declaration at
hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-pc.html.
130
Appendix A Technical information
Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
Safety data sheets
Safety Data Sheets, product safety and environmental information are available at hp.com/go/ecodata or on
request.
Recycling program
HP oers an increasing number of product return and recycling programs in many countries/regions, and
partners with some of the largest electronic recycling centers throughout the world. HP conserves resources
by reselling some of its most popular products. For more information regarding recycling of HP products,
please visit: hp.com/recycle
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website: hp.com/recycle
Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S. Environmental
Protection Agency. The following mark will appear on ENERGY STAR certied imaging products:
Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated collection
point for the recycling of waste electrical and electronic equipment. For more information, please contact your
household waste disposal service, or go to hp.com/recycle.
Paper
131
Waste disposal for Brazil
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o
usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas
em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
hp.com.br/reciclar
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: hp.com/go/reach.
The Table of Hazardous Substances/Elements and their Content (China)
产品中有害物质或元素的名称及含量
根据中国《电器电子产品有害物质限制使用管理办法》
Table A-2
The Table of Hazardous Substances/Elements and their Content (China)
部件名称
有害物质
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯
电线 ◯ ◯ ◯ ◯ ◯ ◯
印刷电路板 X ◯ ◯ ◯ ◯ ◯
打印系统 X ◯ ◯ ◯ ◯ ◯
显示器 X ◯ ◯ ◯ ◯ ◯
喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯
驱动光盘 X ◯ ◯ ◯ ◯ ◯
扫描仪 X ◯ ◯ ◯ ◯ ◯
网络配件 X ◯ ◯ ◯ ◯ ◯
132 Appendix A Technical information
Table A-2 The Table of Hazardous Substances/Elements and their Content (China) (continued)
部件名称
有害物质
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
电池板 X ◯ ◯ ◯ ◯ ◯
自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯
外部电源 X ◯ ◯ ◯ ◯ ◯
本表格依据 SJ/T 11364 的规定编制。
◯：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。
X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。
此表中所有名称中含 “X” 的部件均符合中国 RoHS 达标管理目录限用物质应用例外清单的豁免。
此表中所有名称中含 “X” 的部件均符合欧盟 RoHS 立法。
注：环保使用期限的参考标识取决于产品正常工作的温度和湿度等条件。
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
台灣 限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 133
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫面上的指
示繼續執行。
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product,
and then follow the on-screen instructions.
Restriction of hazardous substance (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste (Management and Handling) Rule 2016." It does not contain
lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for where allowed pursuant to
the exemptions set in Schedule 2 of the Rule.
Restriction on hazardous substances statement (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
EPEAT
Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to epeat.net.
Click here for information on HP's EPEAT registered products.
134
Appendix A Technical information
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A) 的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
China Energy Label for Printer, Fax and Copier
复印机、打印机和传真机能源效率标识实施规则
依据“复印机、打印机和传真机能源效率标识实施规则”，该打印机具有中国能效标识。标识上显示的能效
等级和操作模式值根据“复印机、打印机和传真机能效限定值及能效等级”标准（“GB 21521”）来确定和计
算。
1. 能效等级
产品能效等级分 3 级，其中 1 级能效最高。能效限定值根据产品类型和打印速度由标准确定。能效等
级则根据基本功耗水平以及网络接口和内存等附加组件和功能的功率因子之和来计算。
2. 能效信息
喷墨打印机
● 操作模式功率
睡眠状态的能耗按照 GB 21521 的标准来衡量和计算。该数据以瓦特 (W) 表示。
● 待机功率
待机状态是产品连接到电网电源上功率最低的状态。该状态可以延续无限长时间，且使用者无法
改变此状态下产品的功率。对于“成像设备”产品，“待机”状态通常相当于“关闭”状态，但也可能相
当于“准备”状态或者“睡眠”状态。该数据以瓦特 (W) 表示。
● 睡眠状态预设延迟时间
出厂前由制造商设置的时间决定了该产品在完成主功能后进入低耗模式（例如睡眠、自动关机）
的时间。该数据以分钟表示。
● 附加功能功率因子之和
网络接口和内存等附加功能的功率因子之和。该数据以瓦特 (W) 表示。
标识上显示的能耗数据是根据典型配置测量得出的数据，此类配置包含登记备案的打印机依据复印机、
打印机和传真机能源效率标识实施规则所选的所有配置。因此，该特定产品型号的实际能耗可能与标识
上显示的数据有所不同。
要了解规范的更多详情，请参考最新版的 GB 21521 标准。
SEPA Ecolabel User Information (China)
135
Battery disposal in Taiwan
European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product settings
and is designed to last the life of the product. Any attempt to service or replace this battery should be
performed by a qualied service technician.
Battery notice for Brazil
A bateria deste equipamento nao foi projetada para ser removida pelo cliente.
California Perchlorate Material Notice
Perchlorate material - special handling may apply. See: dtsc.ca.gov/hazardouswaste/perchlorate
This product's real-time clock battery or coin cell battery may contain perchlorate and may require special
handling when recycled or disposed of in California.
136 Appendix A Technical information
