Cancellation and Refund Rules for IRCTC Trains
E-Ticket booked for IRCTC Trains can be cancelled online and refund will be granted by the
system as per IRCTC Refund Rules, as follows:
1. Cancellation Charges for Confirmed Tickets
The amount deducted is based on the time of cancellation and the status of your ticket at
the time of cancellation. Detailed explanations are given below:
a) If a confirmed ticket is cancelled online more than forty-eight (48) hours in advance
of the scheduled departure of the train, a minimum per passenger cancellation charges
shall be deducted at the flat rate as below:
Class of Your Ticket
Flat Cancellation Charges per Passenger
Executive Class (EC)
₹240/- +GST
AC Chair Car (CC)
₹180/- +GST
b) If a confirmed ticket is cancelled online between forty-eight hours (48) and up to
twelve (12) hours before the scheduled departure of the train, cancellation charges
will be deducted as follows:
25%(Twenty Five percent) of the fare subject to the minimum cancellation charge
referred to in clause 1(a) plus GST applicable for all AC Classes
c) If a confirmed ticket is cancelled online within twelve (12) hours and up to four hours
before the scheduled departure of the train, cancellation charges will be deducted as
follows:
50%(Fifty percent) of the fare subject to the minimum cancellation charge referred
to in clause 1(a) ) plus GST applicable for all AC Classes
d) No refund of fare shall be admissible on the tickets having confirmed reservation in
case ticket is not cancelled online or TDR not filed online up to four hours before the
scheduled departure of the train
2. Cancellation Charges for Waitlisted Tickets
a) In case a wait-listed ticket is cancelled online, the refund of fare shall be made after
deducting the cancellation charge of ₹ 20/- +GST per passenger, if the ticket is cancelled
online up to four hours before the Scheduled Departure of the Train.
b) If all passengers on a ticket remain on waiting list after first charting, user need not
cancel such tickets. Such tickets will be cancelled automatically through the system, and
the full refund will be credited back, without deducting any cancellation.
3. Cancellation Charges for Partially Confirmed Tickets
a) In case, on a party e-ticket or a family e-ticket issued for travel of more than one
passenger, some passengers have confirmed reservation and others are on waiting list,
full refund of fare, less cancellation charge of ₹ 20/- +GST per passenger, shall be
admissible for confirmed passengers also subject to the condition that the ticket shall be
cancelled online or online TDR shall be filed for all the passengers up to four hours before
the Scheduled Departure of the Train.
b) In case, on a party e-ticket or a family e-ticket issued for travel of more than one
passenger, some passengers have confirmed reservation and others are on waiting list,
full refund of fare without deducting cancellation, shall be admissible for confirmed
passengers also subject to the condition that the ticket shall be cancelled online or online
TDR shall be filed for all the passengers after first charting and up to thirty minutes
before the scheduled departure of the train.
c) In case of party e-ticket or family e-ticket issued for travel of more than one passenger,
some passengers have confirmed reservation and others are on the list of waiting list,
then in case of passengers in waiting list not travelling, a certificate shall be obtained by
travelling passengers from the ticket checking staff to that effect and refund of fare shall
be processed online through TDR, indicating the details of the certificate issued by ticket
checking staff and the online TDR shall be filed up to seventy-two (72) hours of actual
arrival of the train at passengers' destination and the original certificate issued by ticket
checking staff shall be sent through post to Group General Manager/IT, Indian Railway
Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State
Entry Road, New Delhi – 110055
4. Cancellation Charges for Wait List Tickets Dropped from Charting
In case of wait-listed e-tickets on which all the passengers are on waiting list even after
preparation of reservation chart, names of all such passengers booked on that Passenger
Name Record (PNR) will be dropped from the reservation chart and refund of full fare
will be credited back to the account from which booking transaction took place, without
deducting any cancellation charges.
5. Cancellation Charges for Full Cancellation of Train (from originating station to
destination station)
In case of full cancellation of trains from source to destination, automatic full refund of
fare on confirmed e-tickets will be directly credited back to the account from which
booking transaction took place, and online cancellation or filing of TDR is not required in
such cases for use₹
6. Cancellation Charges for Partial Cancellation of Train
In case of partial train cancellation, train diverted, train short terminated etc., TDR is
required to be filed online up to Seventy Two Hours of the Scheduled Departure of the
Train at Passenger’s Boarding Station.
7. Cancellation Charges for Train Running More than 3 Hours Late and Passenger not
travelled
No cancellation charge will be levied and full fare will be refunded back to all passengers
holding fully or partially confirmed tickets, if the journey is not undertaken due to late
running of the train by more than three hours of the scheduled departure of the train
from the station commencing journey subject to the condition that:
i. Train is running late by more than three hours at the passenger boarding station.
ii. TDR is filed online before the actual departure of the train, for availing full refund.
iii. All passengers booked on a PNR have not travelled.
In case the ticket is cancelled, or if the request for refund of fare is filed online after the
actual departure of train, No refund of fare will be admissible.
8. TDR filing for IRCTC Trains (Rules & Validations)
S. No.
TDR Filing Reasons
1
Train late more than three hours and
passenger Not travelled
2
Difference Of Fare In Case proper
Coach Not Attached. (passenger has
to travel in lower class)
3
AC Failure
4
All Confirmed Passenger Not
Travelled
5
Train Diverted and Passenger Not
Travelled
6
Train Diverted and Train not
touching Boarding Station
7
Train Diverted and train not touching
Destination Station
9
Party Partially Confirm/Waitlist &
Waitlisted Passengers Did Not Travel
10
Party Partially Confirmed/Waitlisted
And All Passengers Did Not Travel.
11
Difference of Fare as Passenger
Travelled in Lower Class
12
Party Partially Travelled (Refund on
Partially Used Ticket)
Connecting Train ticket booking not allowed on IRCTC trains. As such no refund is applicable
on connecting journey tickets.
Existing TDR filing rules may be found here: http://contents.irctc.co.in/en/Refundrule2015.pdf
13
Passenger Not Travelled as
Reservation provided in Lower class
14
Passenger Not travelled Due To
Coach Damage
15
Train Terminated Short of
Destination