Proprietary & Confidential -MDS- Page 10 of 15
• For Microsoft Online services subscriptions utilized during the course of this engagement, <Client> will
name MDS as the Partner of Record.
• MDS consultants will perform all project activities during business hours, Monday through Friday, 9:00 am
– 5:00 pm ET, excluding US holidays, unless otherwise agreed upon by both MDS and <Client>.
• This statement of work is valid for 30 days. MDS reserves the right to modify activities, schedule, or fees if
this Statement of Work is not fully executed within 30 days of issuance.
• For estimation purposes, it has been agreed to that the client's environment have the following
characteristics:
o Only migrating up to 25 users for the Teams Voice POC
o Each Teams voice client meets minimum system requirements found here
& network bandwidth
requirements found here.
o Line number porting between carriers can take up to 90 days to complete. As such, we will discuss
strategies during the discovery phase.
• This statement of work is valid for 30 days. MDS reserves the right to modify activities, schedule, or fees if
this Statement of Work is not fully executed within 30 days of issuance.
SOLUTION DELIVERY SERVICES
ENGAGEMENT INITIATION AND COMMUNICATION
The project will commence with a kickoff meeting/conference call between the designated MDS and <Client> points
of contact. In order to complete the project within the given timeframe, it is critical that the necessary personnel
from <Client> are available to participate in all relevant discussions as well as to provide any needed information
about the current systems and network environment.
The objectives of the kickoff meeting are to: introduce the project team, establish expectations about the purpose
of the engagement, set up the delivery approach and timelines, determine the amount of time and effort required
from the participants, and confirm the expected milestones and deliverables, including the format and frequency of
communications. This meeting will also serve to finalize the customer prerequisites defined in the Customer
Requirements section of this SOW.
PROJECT MANAGEMENT
To ensure the successful delivery this statement of work, MDS will assign a project manager to your project. This
person will be responsible for the following:
• Facilitating good communication between MDS and the client by hosting a kickoff meeting or conference
all, delivering bi-weekly status reports, hosting status meetings as agreed upon with the client, scheduling
meetings, and ensuring that client questions are answered in a timely manner.
• Providing any policies, practices, and standards that pertain to this project.
• Identifying, managing, and reporting on risks related to the project. The MDS project manager will maintain
a risk log and will escalate risks to the client and within MDS as appropriate.
• Tracking issues that occur during the project, assigning resources to resolve them, escalating issues within
MDS, third-party vendors, and the client as appropriate.
• Assigning and tracking all work within the scope of the project. The MDS project manager will create a
project plan with associated resources and due dates and share it with the client.