EDPP0002S-1016 Page 1 of 9 v11-0120
DISH Network
DISH Home Protection Plan
TERMS AND C ONDITIONS
This Plan is not a contract of insurance. Unless otherwise regulated under state law, the contents
under this Plan should be interpreted and understood within the meaning of a “service contract”
in Public Law #93-637.
Definitions. Here are some terms used in this Plan and what those terms mean:
• Administrator means the part y responsible for administ ering t his Plan. Federal Warranty Service
Corporat ion is the Administ rator in all states exc ept in Florida where t he Administ rator is Unit ed Service
Protection Inc. and in Oklahoma where the Administrator is Assurant Service Protection, Inc. The address
and phone number of eac h Administrator is P.O. Box 105689, Atlanta, GA 30348-5689, 1-800-333-DISH
(3474). The service performed under this Plan is provided through the Administ rator or a service pro vider
approved by the Administrator.
• Deductible means the disc ount ed in-home service fee of $10.00 to be paid by You for on-site
troubleshooting and repair of Your Produc t on-sit e.
• Plan means these terms and conditions.
• Product means the DISH Network Direc t Broadc ast Satellit e (“DBS”) video or satellite two-way high-
speed internet hardware covered under this Plan.
• Provider/We/Us/Our means the entity c ontractually obligated to You under the terms of this Plan.
The Provider is Federal Warranty Service Corporation in all states except in Florida where the Provider
is United Service Protection, Inc. and in Oklahoma where the Provider is Assurant Service Protection,
Inc . The address and phone number of eac h Provider is P.O. Box 105689, Atlanta, GA 30348-5689, 1-
800-333-DISH (3474).
• Purchase Price means the amount You pay eac h month for this Plan list ed in Your DISH Ne t w ork
monthly billing statement.
• You/Your means the individual who purc hased or leased the Product covered under this Plan.
Eligibility for coverage. T his Plan is available t o new and exist ing DISH Net work subscribers who purchase
or lease DISH Network Produc ts. You represent that the Product is in proper operating condition at the start
of the Plan c overage and that Your DISH Network ac count is c urrent and in good standing.
How long is my Product covered? Your coverage begins on the effective date shown on Your DISH
Net work monthly billing statement and will continue on a month-to-month basis at the then-c urrent
published price unt il c ancelled by You or t erminated by Us. If You move to a new location within the coverage
area, this Plan will continue to c over Your Product. T his Plan is not t ransferrable. T HIS PLAN IS INCLUSIVE
OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT
PROVIDES CERTAIN ADDITIONAL BENEFITS. LOSSES COVERED BY THE MANUFACTURER DURING THE
MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED UNDER THIS PLAN.
What is covered? T he Plan c overs all Produc ts purchased or leased by You that are activated on Y our DISH
Network ac count and are inst alled at Y our loc ation. The Product will be rest ored t o normal c ondit ion after it
has failed during normal use. This Plan c overs all labor and part s c osts necessary t o repair Your Product for
problems due to func tional part failures such as the rec eiver, broadband compatible receiver, dish antenna,
remot e c ont rol, low noise block c onverter with int egrated feed, transmit and receive integrated assembly,
or mo d e m. T his Plan also c overs all labor and parts c osts necessary to repair power surge damage to Your
rec eiver or DISH Network inst alled inside video and/or internet c abling. T he Administ rat or, at its option,
may require t roubleshooting of the Product to verify any failure prior t o replac ement . T he Administra tor, at
EDPP0002S-1016 Page 2 of 9 v11-0120
its opt ion, may replac e Your covered Produc t with one of like kind and qualit y. Part s used to repair the
Product may be new, remanufactured, or used, at the Administrator’s sole disc retion.
What if I need help? Please call 1-800-333-DISH (3474). A servic e representative will assist You to
document Y our issue and determine if there is a covered failure. To the extent that Our assessment confirms
a c overed failure, We will proc ess Your c laim and arrange for servic e.
What type of service is available? The Administrator, at its sole discretion, may either ship a replacement
Produc t t o Y ou or dispat ch an authorized service provider to Y our loc ation. Our repair channels include:
• Shipped Product Replacement – If you are provided with a replac ement Product, then Y ou will be
required to return the defective Product to the address provided to You. Shipping costs are c overed
by the Plan. If You are provided with a replacement Produc t and You fail to return the defec tive
Produc t, then You will be assessed a fee for the unreturned defective Product. Shipped service is
available during normal working hours and work week of t he aut horized produc t service facilit y.
• On-site service provided by an authorized service provider – If the Administrator dispatches a service
provider t o Your loc ation, then You will be responsible for payment of t he Deduc tible. On-site service
is available during normal working hours and work week of the aut horized service provider. If the
Administ rator det ermines, in its sole disc retion, that t he problem with Your Produc t is not c overed
under this Plan, then Y ou will be responsible for t he c ost of any repairs if You agreed to the repair
cost provided to You prior t o servic e.
What are my responsibilities?
• To keep this Plan in force during its term, You promise and assure: full cooperation with the customer
service agents and authorized service providers during diagnosis and repair of the Produc t; that You
will keep Y our ac count with DISH Network current and in good standing; to provide adequate access
to the Product during normal business hours; to provide a non-threatening and safe environment for
servicing; to not mislead, defraud, or make any misrepresentation to the authorized service
providers; to not falsify any related document s or rec ords; to fully disclose all relevant information
and fully c ooperate with the Administrator, its customer service agents and authorized service
providers to troubleshoot the Product; to protect against any further damage and to c omply with the
owner’s manual.
• Compliance with Applicable Building Codes and Ordinances: It is Your responsibilit y t o ensure
c omplianc e with all applic able building c odes, zoning ordinanc es, covenants, c onditions, and
rest ric tions related to servic es provided under this Plan, to pay any fees or other charges, and to
obtain any permit s or authorizations nec essary for servic es provided under this Plan ( c o lle c t ively
"Legal Requirement s"). Y ou are solely responsible for any fines or similar c harges for servic e in
violation of any applic able Legal Requirement s.
What isn’t covered? This Plan doesn’t cover everything. Any failure due to the following is not
covered: SERVICE, MAINTENANCE, REPAIR, OR REPLACEMENT DUE TO ANY LOSS RESULTING
FROM USAGE OTHER THAN NORMAL USAGE AND BEYOND OUR NORMAL CONTROL SUCH AS:
DAMAGE DUE TO MISUSE, ABUSE, INSECT OR OTHER INFESTATION, FIRE, WATER, FOREIGN
SUBSTANCES, ORGANIC MATERIALS, WINDSTORM, HAIL, EARTHQUAKE, THEFT,
TERRORISM/WAR, NEGLIGENCE, RIOT, OR ACTS OF GOD; INSTALLATION AND INSTALLATION
WORKMANSHIP, IF THE INSTALLATION WAS NOT PERFORMED BY AN AUTHORIZED SERVICE
PROVIDER OR RETAILER OF DISH NETWORK PRODUC TS; INSTALLATIONS NOT GROUNDED IN
AC C ORDANC E WITH DISH NETWORK STANDARDS; RE-INSTALLATION AND/OR THE RE-
CONNECTION OF YOUR PRODUCT(S), IF PRODUCT REPLACEMENT IS SHIPPED TO YOU; EXTERIOR
OR C OSMETIC ITEMS OF THE PRODUC T INC LUDING, BUT NOT LIMITED TO, PAINT, F INISH,
BEZEL, C ORDS, CABLES, AND CONNEC TORS; NON-OPERATING COMPONENTS OF THE PRODUCT;
INTERNAL SOFTWARE, BATTERIES, AND C OMPONENTS NOT ESSENTIAL TO BASIC PRODUCT
FUNCTIONALITY; ANY COMPONENT OR PRODUCT THAT HAS BEEN OPENED, TAMPERED WITH,
REPAIRED, OR OTHERWISE ACCESSED BY ANYONE OTHER THAN AN AUTHORIZED SERVICE
PROVIDER; REPAIR OF PRODUCT UPON NONCOMPLIANCE BY YOU OF ANY PART OF YOUR
RESPONSIBILITIES SEC TION IN THIS PLAN; COVERAGE, COMPONENTS, PRODUCTS, OR ITEMS
EDPP0002S-1016 Page 3 of 9 v11-0120
NOT SPEC IF IC ALLY LISTED IN THIS PLAN; SERVICE OUTSIDE OF OUR SERVICE AREA WHICH IS
THE C ONTINENTAL U.S., HAWAII, PUERTO RIC O, THE VIRGIN ISLANDS AND PORTIONS OF
ALASKA; AND Y OUR MONITOR, TELEVISION OR EQUIPMENT RELATED TO YOUR TELEVISION.
Can this Plan be cancelled? You may c ancel this Plan at any time by c alling 1-800-333-DISH (3474). New
DISH Subscribers: If You cancel this Plan within the first 180 days after activation of Your DISH Network
account, Y ou will not be charged the Purc hase Price and any applicable new subscriber c redits for the Plan
will end. If You cancel after 180 days of activation of Your DISH Network ac count, the Purchase Price paid
by Y ou is fully earned and You will not rec eive a refund or c redit. Existing DISH Subscribers: If Y o u c ancel
this Plan within 180 days of purchase of this Plan, the Purchase Price paid by Y ou is fully earned, Y ou will
not receive a refund or c redit, and You will be c harged a c ancellation fee of $30.00, where allowed by law.
If You c ancel this Plan after 180 days of purchase of this Plan, t he Purchase Price paid by You is fully earned,
You will not rec eive a refund or c redit, and You will not be c harged a c anc ellation fee. If t his Plan was
inadvertently sold to You on a Product which was not intended to be covered, We will c ancel this Plan and
return the full Purchase Price of the Plan to You. If We c ancel this Plan, You will be provided with a written
not ic e at least 30 days prior to c anc ellation at Y our last known address, with the effective dat e for the
c ancellation and the reason for cancellation. If We cancel, You will be refunded or c redited the unearned pro
rata amount of the Purchase Pric e for the then-current month, less any c laims paid, where allowed by law.
Are there any Plan limitations?
Limitation of Liability: T o the extent permitted by applic able law, Our liabilit y, if any, and/or t he liability, if
any, of any servic e provider, for any allegedly defec tive Produc t or part shall be limited to repair or
replac ement of the Product or part, at Our option. IN NO EVENT WILL WE OR ANY SERVICE PROVIDER BE
LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING DIRECTLY OR
INDIRECTLY TO THIS PLAN. T HIS PLAN IS YOUR SOLE EXPRESS WARRANTY WITH RESPECT TO THE
COVERED PRODUCT INCLUDING, BUT NOT LIMITED T O, IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE WHICH ARE HEREBY EXPRESSLY EXCLUDED. NO WARRANTY IS
PROVIDED AND NO GUARANTEE IS MADE WHATSOEVER UNDER T HIS PLAN FOR THE QUALITY OR
CONTINUOUS TRANSMISSION OF ANY PROGRAMMING OR SIGNAL.
Please note that the following arbitration provision governs disputes between You and Us; any
dispute(s) between You and DISH Network is governed by the arbitration provision of Your DISH
Network Residential Customer Agreement.
Arbitration. Please read the following arbitration provision carefully. It limits certain rights,
including Your right to obtain relief or damages through court action.
To begin Arbitration, either You or We must make a written demand to the other party for arbitration. The
Arbitration will t ake plac e before a single arbit rat or. It will be administered in keeping with the Expedited
Proc edures of the Commerc ial Arbitrat ion Rules ("Rules") of the Americ an Arbitrat ion Association ("AAA") in
effect when the claim is filed. You may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway,
10th Floor, New York, NY 10019, c alling (800) 778-7879 or visiting www.adr.org. The filing fees to begin
and c arry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator
from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the
arbit ration will t ake plac e in t he c ounty and st ate where Y ou live. T he Federal Arbitrat ion Act, 9 U.S.C. § 1,
et seq., will govern and no st at e, local or ot her arbit rat ion law will apply. Y OU AGREE AND UNDERST AND
THAT this arbitration provision means that You give up Your right to go to court on any claim
covered by this provision. You also agree that any arbitration proc eeding will only c onsider Your Claims.
Claims by, or on behalf of, other individuals will not be arbitrated in any proc eeding that is c onsidering Your
Claims. Please refer to the State Disclosures section of this Plan for any added requirements in Your state.
In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is
stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We
spec ifically agree to waive and forever give up the right to a t rial by jury. Instead, in t he event any lit igation
arises between Y ou and Us, any suc h lawsuit will be tried before a judge, and a jury will not be impaneled
or struc k.
EDPP0002S-1016 Page 4 of 9 v11-0120
Does Your state have any other requirements? The following state specific requirements are
added to and become part of Your Plan and supersede any other provisions to the contrary:
AL, AR, CO, CT, DC, GA, IL, IN, KY, MA, ME, MN, NC , NH, NJ, NV, NY, OR, SC, UT and WY Residents:
The obligat ions under this Plan are insured by a policy of insuranc e issued by American Bankers Insurance
Company of Florida. If We fail t o pay or provide servic e on a c laim wit hin 60 days aft er proof of loss has
been filed with Us, the written c laim c an be submitted to Americ an Bankers Insurance Company of Florida
at t he following address: 11222 Quail Roost Drive, Miami, Florida 33157, or c all the t oll-free number at 1-
800-852-2244.
AZ, HI, MT, VA, and VT Residents: The obligations under this Plan are insured by a polic y of insurance
issued by Americ an Bankers Insuranc e Company of Florida, 11222 Quail Roost Drive, Miami, Florida 33157.
GA, LA, OR, UT, WI and WY Residents: Arbitration is deleted in it s ent iret y.
AK Residents: Coverage for t he Plan is only provided in the following zip codes:
99501
Anchorage
99540
Indian
99672
99731
FORT GREELY
99502
Anchorage
99556
Anchor Point
99674
99737
Delta Junction
99503
Anchorage
99567
Chugiak
99676
99743
Healy
99504
Anchorage
99568
C lam Gulch
99683
99744
Anderson
99505
JBER
99572
Cooper Landing
99687
99755
Denali National Park
99506
JBER
99577
Eagle River
99688
99760
Nenana
99507
Anchorage
99587
Girdwood
99694
99775
Fairbanks
99508
Anchorage
99599
Anchorage
99701
99776
TANACROSS
99509
Anchorage
99603
Homer
99702
99801
Juneau
99511
Anchorage
99605
HOPE
99703
99802
Juneau
99513
Anchorage
99610
Kasilof
99704
99803
Juneau
99514
Anchorage
99611
Kenai
99705
99811
Juneau
99515
Anchorage
99623
WASILLA
99706
99812
Juneau
99516
Anchorage
99629
Wasilla
99707
99821
AUKE BAY
99517
Anchorage
99631
Moose Pass
99708
99824
Douglas
99518
Anchorage
99635
NIKISKI
99709
99827
Haines
99520
Anchorage
99639
Ninilchik
99710
99829
Hoonah
99521
Anchorage
99645
Palmer
99711
99835
Sitka
99522
Anchorage
99652
BIG LAKE
99712
99840
Skagway
99523
Anchorage
99654
Wasilla
99714
99901
Ketchikan
99524
Anchorage
99663
SELDOVIA
99716
99928
WARD COVE
99529
Anchorage
99664
Seward
99725
99530
Anchorage
99669
Soldotna
99729
AL Residents: The following is added to Can this Plan be cancelled: No c laim inc urred or paid shall be
deducted from any c ancellation refund, regardless who init iates the c ancellation. Under Can this Plan be
cancelled, the c ancellat ion fee for Exist ing DISH Subscribers is deleted.
AZ Residents: Pre-existing c ondit ions are c overed under this Plan. The following is added to Can this Plan
be cancelled: We will not c ancel or void t his Plan due t o acts or omissions of Us or Our subcontractors for
failure to provide c orrect information or to perform the servic es or repairs provided in a timely, c ompetent,
workmanlike manner, pre-exist ing c ondit ions that were known or should have reasonably been known by
Us or Our subc ontractors, prior use or unlawful acts relating to the Product or misrepresentation by Us or
subc ontractors or program ineligibility. We may cancel this Plan only in the event of fraud, material
misrepresent ation or non-payment by You. No claim incurred or paid shall be deducted from any cancellation
refund, regardless who initiates the c ancellation. All reference to a cancellation fee is deleted and replaced
with a cancellation fee of ten percent (10%) of the gross amount paid for Your Plan or thirty dollars ($30),
whic hever is less. T he following is added to t he Arbitration provision: Arbitration cannot be an absolute
dispute remedy and both parties must agree to arbitration. This arbitration provision does not prohibit an
Arizona resident from following t he proc ess t o resolve c omplaint s under the provisions of A.R.S. §20-
1095.09, Unfair Trade Practices as out lined by the Department of Insurance and Financial Institutions. To
learn more about this process, You may contact the Department of Insuranc e and Financial Institutions at
EDPP0002S-1016 Page 5 of 9 v11-0120
100 North 15
th
Avenue, Suite 261, Phoenix, AZ 85007-2630, Attn: Consumer Affairs. You may direc t ly file any
c omplaint with t he D.I.F.I. against a Service Company issuing an approved Plan under the provisions of
A.R.S. §§ 20-1095.04 and/or 20-1095.09 by c ontacting the Consumer Affairs Division of the D.I.F.I., t oll
free phone number 1- 800-325-2548.
CA Residents: The Arbitration provision is revised as follows: The arbitration provision does not limit or
abridge in any way t he filing by a California resident of a c ivil ac tion t o enforce rights conferred by the Ralph
Civil Right s Ac t , California Civil Code Sec tion 51.7. Nothing herein shall prevent Y ou from bringing an ac tion
in a small c laims c ourt of appropriate jurisdic tion for damages not to exc eed $5,000.00. T he arbitration
provision does not prohibit a California resident from following t he proc ess to resolve complaint s as outlined
by t he California Department of Consumer Affairs. To learn more about this process, You may contact them
at 1-800-952-5210, or You may write to Department of Consumer Affairs, 4244 S. Market Court, Suite D,
Sacramento, CA 95834, or You may visit their website at
www.bearhfti.ca.gov. Under Can this Plan be
cancelled, the cancellation fee for Exist ing DISH Subscribers is deleted. Under Can this Plan be cancelled
the following is added: You may canc el this Plan if the Product is returned, sold, lost, stolen or destroyed.
You may c ancel this Plan within 30 days after rec eipt of this Plan by providing writ ten not ic e to the
Administ rator. Y ou will rec eive a full refund if no c laims have been made. If Y ou c ancel aft er t he first 30
days from rec eipt of this Plan, You will rec eive a pro rata refund based on t he t ime remaining on Y our Plan.
CO Residents: Ac tions under this Plan may be covered by the provisions of the “Colorado Consumer
Protection Act” or the “Unfair Practices Act”, articles 1 and 2 of title 6, C.R.S. A party to this Plan may have
a right of c ivil ac tion under suc h laws, inc luding obtaining the rec ourse or penalties spec ified in suc h laws.
Under Can this Plan be cancelled, t he c ancellation fee for Existing DISH Subsc ribers is deleted.
CT Residents: The following is added t o the Arbitration provision: RESOLUTION OF DISPUTES: If We are
unable to resolve any disputes with You regarding this warranty, You may file a written complaint with the
State of Connec ticut, Insuranc e Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer
Affairs. The written c omplaint must contain a desc ription of the dispute, the Purchase Price of the item
subject to the extended warranty, the cost of repair of the item, and a copy of the Plan. The following is
added to Can this Plan be cancelled: You may c ancel this Plan if You return the Product or if the Product
is sold, lost, stolen, or destroyed. If t he Produc t is in a repair fac ility at t he time of c ontract expirat ion, the
date will automat ically be extended until the repair is c omplete.
DC Residents: Free Look: You may, within thirty (30) days of rec eipt, return this Plan. Upon return of the
Plan wit hin the applic able t ime period, if no c laim has been made, the Plan will be void and You will be
refunded or Your ac count credited, the full Plan Purc hase Pric e. A ten percent (10%) penalty of the Plan
Purc hase Price per month shall be added to a refund that is not paid or credited within forty-five (45) days
aft er return of the Plan. T his provision applies only t o the original purc haser of this Plan. The Can this Plan
be cancelled provision is amended as follows: Any reference to a c anc ellat ion fee is deleted and replaced
wit h a c anc ellat ion fee not to exceed ten percent (10%) of the Plan Purchase Pric e, or thirt y dollars ($30),
whic hever is less. Prior writ t en notice is not required if t he reason for c ancellation is nonpayment of the Plan
Purc hase Price, a material misrepresentation by You to Us, or a substantial breach of duties by You relating
to the covered Product or its use.
FL Residents: The rate charged for this Plan is not subject to regulation by the Florida Offic e of Insurance
Regulat ion. The following is added to the Arbitration provision: While arbitration is mandat ory, the outcome
of any arbitration shall be non-binding on the parties, and either party shall, following arbitration, have the
right to rejec t the arbitration award and bring suit in a court of competent jurisdic tion. The arbitration action
will take place in the county where the Plan holder resides. Under Can this Plan be cancelled, the
c ancellation fee for Existing DISH Subsc ribers is deleted.
GA Residents: If a dispute arises between the English and Spanish versions of t his Plan, due to issues of
interpretation, the English version will prevail in all c ases. The Can this Plan be cancelled provision is
amended as follows: Canc ellation will be in ac c ordance wit h O.C.G.A 33-24-44 of the Georgia Code. T his
Plan shall be non-cancelable by t he Administrator exc ept for fraud, material misrepresent ation, or failure to
pay the consideration due therefore. If You are a New or Existing DISH Subscriber and Y ou c anc e l af te r 180
days of activation of Your DISH Network account, You will rec eive a pro-rata refund of the unearned Purchase
EDPP0002S-1016 Page 6 of 9 v11-0120
Pric e. No c laim inc urred or paid will be deducted from any c ancellation refund regardless of who init iates
the c ancellation. T he c ancellation fee for Exist ing DISH Subsc ribers is deleted.
IL Residents: This Plan c overs failure due t o normal wear and tear. Under Can this Plan be cancelled,
the c ancellation fee for Existing DISH Subscribers is deleted.
IN Residents: Proof of payment to the ret ailer that sold Y ou this Plan c onstit utes proof of payment to
Americ an Bankers Insuranc e Company of Florida, issuer of the insuranc e polic y that insures Our obligation.
ME Residents: Under Can this Plan be cancelled, t he c ancellation fee for Exist ing DISH Subscribers is
deleted.
MI Residents: If performance of the Plan is interrupted because of a strike or work stoppage at the
company's place of business, the effective period of the Plan shall be extended for the period of the strike
or work stoppage.
MN Residents: The Arbitration provision is amended as follows: Any Arbitration shall t ake plac e in the
state where You reside or at any other place agreed to in writing by You and Federal Warranty S e rvic e
Corporation.
MO Residents: Pre-existing c onditions are covered under this Plan. The obligations under this Plan are
insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail
Roost Drive, Miami, FL 33157. In the event any covered service is not paid within 60 days after proof of loss
has been filed, including a c laim for the refund of the unearned Purc hase Pric e, or the Plan Administrator
ceases to do business or goes bankrupt, You may apply directly to Americ an Bankers Insuranc e Company
of Florida. The Can this Plan be cancelled provision is deleted and replac ed wit h the following: Y ou may
c ancel this Plan at any t ime by c alling 1-800-333-DISH (3474). New DISH Subsc ribers: If You cancel this
Plan within t he first 180 days after activation of Your DISH Network account, You will not be c harged the
Purc hase Pric e and any applicable new subscriber c redits for t he Plan will end. If Y ou c ancel after 180 days
of ac tivation of Your DISH Network account, the Purc hase Pric e paid by Y ou is fully earned and Y ou will not
receive a refund or c redit. Existing DISH Subsc ribers: If Y ou c ancel t his Plan within 180 days of purc hase of
this Plan, the Purc hase Pric e paid by You is fully earned, Y ou will not rec eive a refund or c redit, and Y ou will
be c harged a cancellation fee of $30.00. If You c ancel this Plan after 180 days of purchase of this Plan, the
Purc hase Price paid by Y ou is fully earned, You will not receive a refund or c redit, and You will not be charged
a cancellation fee. If this Plan was inadvertently sold to You on a Product which was not intended to be
covered, We will c ancel this Plan and return the full Purchase Pric e of the Plan to You. If We c ancel this P lan,
You will be provided with a writ t en notice at least 30 days prior to cancellation at Your last known address,
wit h the effective date for the cancellation and t he reason for cancellation. If We cancel, You will be refunded
or c redited the unearned pro rata amount of the Purchase Pric e for the then-current month.
NC Residents: The purchase of this Plan is not required in order to obtain financing. The following is added
to the Can this Plan be cancelled provision: Your Plan shall be non-cancelable by Us except for
nonpayment by You or for a violation of any of the terms and conditions of this Plan. Under Can this Plan
be cancelled, the c ancellation fee for Exist ing DISH Subscribers is deleted.
NH Residents: In the event You do not receive satisfaction under this Plan, You may contact the New
Hampshire Insuranc e Department at 21 South Fruit Street, Suite 14, Concord NH 03301, 1-800-852-3416.
The following is added to t he Arbitration provision: Arbit ration shall be held at a loc ation selected by Us
within the state in which this Plan was purc hased. Any arbitration proc eeding is subjec t to RSA 542.
NJ Residents: Free Look: You may return this Plan within 20 days of receipt, or 10 days if delivered at
time of sale. If Y ou return t his Plan within t he applic able t ime period, and no c laim was made, the full
Purc hase Price will be refunded to You. A 10% penalty of the Purchase Price per month will be added to a
refund that is not paid or c redit ed wit hin 45 days of Plan c anc ellation. T he following is added to t he Can
this Plan be cancelled provision: Notice of cancellation is not required if cancellation is due to nonpayment,
mat erial misrepresent ation, or subst antial breach of dut ies by Y ou.
EDPP0002S-1016 Page 7 of 9 v11-0120
NM Residents: Pre-exist ing c onditions are covered under this Plan. T his Plan is insured by Americ an
Bankers Insuranc e Company of Florida. If the Plan provider fails t o pay Y ou or ot herwise provide Y ou with
the covered service within 60 days of Your submission of a valid Claim, Y ou may submit Y our Claim to
Americ an Bankers Insuranc e Company of Florida at 11222 Quail Roost Drive, Miami, FL 33157, or c all the
toll-free number at 1-800-852-2244. If You have any concerns regarding the handling of Your Claim, Y ou
may c ontact the Office of Superintendent of Insuranc e at 855-427-5674. T he following is added to t he Can
this Plan be cancelled provision: T his right to c ancel applies only to the original purc haser of the Plan.
Any reference to a c ancellation fee is deleted and replaced with a c ancellat ion fee not t o exceed t en percent
(10%) of the Plan Purchase Price, or t hirt y dollars ($30), whichever is less. The Can this Plan be cancelled
provision is amended as follows: We may not cancel this Plan once it has been in effect for at least 70 days
before the expiration of the agreed term or one year after the effective date of the Plan, whichever occurs
first, exc ept for the following conditions: failure to pay the Purchase Price; the conviction of You of a crime
which results in an increase in the servic e required under the Plan; fraud or material misrepresentation by
You in purchasing the Plan or obtaining service; or the disc overy of an act or omission, or a violation of any
condition of the Plan by You whic h subst antially and mat erially inc reases the servic e required under the
Plan. The purchase of the Plan as a condition of approval of a loan or the purchase of goods is not permitted.
NV Residents: Pre-existing c onditions are covered under this Plan. T he following is added t o the What if
I need help? provision: If You are not satisfied with the manner in which We are handling the claim on
Your Plan, You may c ontact the Commissioner by calling the toll-free number, (888) 872-3234. T he Can
this Plan be cancelled provision is amended as follows: All reference to a cancellation fee is deleted and
replac ed with a c ancellation fee of twenty-five dollars ($25). No Plan that has been in effect for at least 70
days may be canceled by the Provider before the expiration of the agreed term or 1 year after the effective
date of the Plan, whichever occurs first, except on the following grounds: (a) failure by the plan holder to
pay an amount due; (b) c onviction of the holder of a c rime whic h results in an increase in the service
required; (c ) disc overy of fraud or mat erial misrepresent ation by the holder in obtaining the Plan, or in
presenting a c laim for service thereunder; (d) discovery of: (1) an ac t or omission by the holder; (2) a
violation by the holder of any condition of the Plan, which occurred after the effective date of the Plan and
whic h substantially and materially inc reases the service required under the Plan; or (e) a mat erial c hange
in the nature or extent of the required service or repair which occurs after the effective date of t he Plan and
whic h c auses t he required servic e or repair to be subst antially and materially inc reased beyond that
contemplated at the time that the Plan was issued or sold. The purchase of the Plan as a c ondition of
approval of a loan or the purchase of goods is not permitted. Free Look: If this Plan
is returned within the
first 20 days after the Plan is mailed or within 10 days after receipt of c ontract if provided at time of sale,
this Plan is void and We will ret urn the full Purc hase Pric e of t his Plan. If You c ancel after 20 days aft er this
Plan is mailed, or wit hin 10 days after rec eipt of Plan if provided at t ime of sale, Y ou will rec eive a pro rata
refund based on the time remaining on Your Plan. If a refund is not credited within 45 days after the return,
We shall pay the holder a penalty of 10% of the purchase price for each 30 day period or portion thereof
that the refund, and any ac crued penalties, remain unpaid. This provision applies only to the original
purc haser. No c laims or repairs inc urred may be deduc ted from any refund.
OH Residents: The obligations under this Plan are insured by a policy of insuranc e issued by American
Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, or c all t he t oll-free
number at 1-800-852-2244. If We fail to perform or make payment due under the terms of the Plan within
60 days after Y ou request performance or payment, inc luding, but not limited to, any obligation in the Plan
to provide a refund to You upon canc ellation of the Plan, You may apply direc t ly to Americ an Bankers
Insuranc e Company of Florida.
OK Residents: Coverage afforded under this Plan is not guaranteed by the Oklahoma Insuranc e Guaranty
Assoc iation. T he obligations under this Plan are insured by a polic y of insurance issued by Americ an Bankers
Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, or c all t he t oll-free number at 1-
800-852-2244. T he Definitions section, Provider/We/Us/Our is amended to inc lude (Oklahoma Lic ense
Number 862541). The Can this Plan be cancelled provision is deleted and replac ed with t he following:
You may cancel this Plan at any time by c alling 1-800-333-DISH (3474). New DISH Subscribers: If You
c ancel this Plan within the first 180 days after activation of Your DISH Network ac count, Y ou will not be
charged for the monthly service and any applicable new subscriber c redit s for the Plan will end. If Y ou cancel
after 180 days of activation of Your DISH Network account, the Purchase Price paid by Y ou is fully earned
EDPP0002S-1016 Page 8 of 9 v11-0120
and You will not rec eive a refund or c redit . Existing DISH Subscribers: If You c ancel this Plan within 180
days of purchase of this Plan, the Purc hase Pric e paid by Y ou is fully earned, Y ou will not rec eive a refund
or c redit, and Y ou will be c harged a c ancellation fee of $30.00, where allowed by law. If You cancel this Plan
after 180 days of purc hase of this Plan, the Purc hase Pric e paid by You is fully earned, Y ou will not rec eive
a refund or c redit, and You will not be charged a c ancellation fee. If t his Plan was inadvert ently sold to You
on a Produc t whic h was not intended to be covered, We will c anc el this Plan and return the full Purc hase
Price of the Plan to You. If We c anc el this Plan, You will be provided wit h a written not ic e at least 30 days
prior to cancellation at Your last known address, with the effective date for the c ancellation and the reason
for c ancellation. If We c ancel, You will be refunded or c redited the unearned pro rata premium (i.e., the
Purc hase Pric e) for the then-current month, less any c laims paid, where allowed by law. T he Arbitration
provision is delet ed and replaced with the following: NON-BINDING ARBITRATION: Read The F ollowing
Arbitration Provision ("Provision") Carefully. It Limits Certain Of Your Rights, Including Your
Right To Obtain Relief or Damages Through Court Action Prior to Engaging in Non-Binding
Arbitration. Disputes under this Plan shall be subjec t to mandatory, non-binding arbitration. To begin
arbit ration, either You or We must make a written demand to the other party for arbitration. The arbitration
will take plac e before a single arbit rator. It will be administ ered in keeping wit h the Expedited Procedures
of t he Commerc ial Arbit rat ion Rules ("Rules") of the Americ an Arbitrat ion Association ("AAA") in effect when
the c laim is filed. Y ou may get a c opy of these AAA's Rules by c ontacting AAA at 1633 Broadway, 10t h Floor,
New York, NY 10019, calling 1-800 778-7879 or visit ing www.adr.org. The filing fees to begin and carry out
arbit ration will be shared equally bet ween Y ou and Us. This does not prohibit t he arbit rat or from giving the
winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take
plac e in the c ounty and state where You live. T he Federal Arbitration Ac t, 9 U.S.C. § 1, et seq., will govern
and no state, loc al or other arbitration law will apply. T he arbitration dec ision will not be binding on either
part y, and following suc h decision eit her party may elect to bring suit in a court of competent jurisdiction
wit h respec t to t he c laim or c laims c onsidered in the arbitration proc eeding. You also agree that any
arbit ration proc eeding will only c onsider Y our Claims. Claims by, or on behalf of, ot her individuals will not
be arbitrat ed in any proc eeding that is c onsidering Y our Claims. Please refer t o the Special State Disc losures
sec tion of this Plan for any added requirements in Your state. In the event this arbitration provision is not
approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed
unenforc eable by a c ourt of competent jurisdiction, You and We specifically agree to waive and forever give
up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such
lawsuit will be tried before a judge, and a jury will not be impaneled or st ruc k. Please note that the
Provision governs disputes between You and Us; any dispute(s) between You and DISH Network
is governed by the arbitration provision of Your DISH Network Residential Customer Agreement.
SC Residents: Regulation: If Administ rator does not t imely resolve suc h mat ters wit hin 60 days of proof
of loss, You may c ontact the South Carolina Department of Insurance, Post Office Box 100105, Columbia,
SC 29202-3105, or (800) 768-3467. Free Look: You may, within 20 calendar days of receipt, reject and
return this Plan. Upon return of the Plan within the applic able time period, if no c laim has been made, You
will be refunded the full Purc hase Pric e. A 10% penalty per month shall be added to a refund that is not paid
or c redited within 45 days after ret urn of t he Plan. This provision applies only t o the original purc haser of
this Plan.
TX Residents: If You have complaints or questions regarding this Plan, You may c ont act t he T exas
Department of Licensing and Regulation at the following address and telephone number: Texas Department
of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711; 1-512-463-6599 or 1-800-803-9202
(Wit hin T X only). The obligat ions under this Plan are insured by a policy of insuranc e issued by American
Bankers Insuranc e Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. The purchase of this
Plan is not required in order to purchase or obtain financing. T he Definitions section of t his Plan is amended
to inc lude the following: T he Registration Number for Federal Warranty Servic e Corporat ion is 269. The
following is added to t he Can this Plan be cancelled provision: T his right to c anc el applies only to the
original purc haser of the Plan and is not transferable. Under Can this Plan be cancelled, the c ancellation
fee for Exist ing DISH Subscribers is deleted.
UT Residents: Pre-exist ing c ondit ions are covered under this Plan. Coverage afforded under this Plan is
not guaranteed by the Property and Casualty Guaranty Association. This Plan is subject to limited regulation
by the Utah Insuranc e Department. To file a c omplaint, contact the Utah Insurance Department. The Can
EDPP0002S-1016 Page 9 of 9 v11-0120
this Plan be cancelled provision is amended as follows: We may c anc el for the following reasons: (a)
nonpayment of Purchase Pric e of t he Plan; (b) mat erial misrepresentation; (c) substantial c hange in the risk
assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering
into the Plan; or (d) substantial breac h of contractual duties, conditions, or warranties. Emergency: If an
emergency occurs which requires a repair to be made at a time when t he Administ rator’s offic e is c losed
and prior authorization for the repair c annot be obtained, you should follow the claims procedures and
c ontact t he Administ rator for c laims instruc tions during normal business hours immediately following the
emergency repair. Failure t o give any notice or file proof of loss required by this Plan within t he time specified
does not invalidat e a c laim if You show that it was not reasonably possible.
VA Residents: The following is added to Your Plan: If any promise made in the Plan has been denied or
has not been honored within 60 days after Your request, You may contact the Virginia Department of
Agric ulture and Consumer Servic es, Offic e of Charit able and Regulatory Programs at
www.vdacs.virginia.gov/food-ext ended-service-contract-providers.shtml to file a c omplaint .
WA Residents: Pre-existing c onditions are covered under this Plan. T he obligations of the Provider under
this Plan are bac ked by t he full faith and c redit of t he Provider. T he following is added to t he Arbitration
provision: Not hing in the sec tion headed “Arbit ration” shall invalidate Washington state law(s) whic h would
otherwise be applic able to any arbitration proceeding arising from this Plan. All arbitrations will be held in
the county in which You maintain Your permanent residence.
WI Residents: Regulation: This Plan is not a contract of Insurance. This is a ‘service contract’ as regulated
under Wisc onsin law and as referenced in the Federal Public Law #93-637. THIS C ONTRAC T IS SUBJECT
TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. Insurance:
Our obligations under this Plan are insured by a service contract reimbursement insuranc e policy issued by
Americ an Bankers Insuranc e Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. If We do not
provide, or reimburse or pay for, a servic e that is c overed under this Plan within 60 days after You provide
proof of loss, or if We bec ome insolvent or otherwise financially impaired, Y ou may file a c laim direc tly with
Americ an Bankers Insuranc e Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. For
reimbursement payment or provision of service, please call 1-800-852-2244.The cancellation fee for Exis ting
DISH Subscribers is deleted. Free Look: Y ou ma y return this Plan wit hin 20 days of rec eipt, or 10 days if
delivered at time of sale. If Y ou ret urn t his Plan wit hin the applic able time period, and no c laim was made,
this Plan is void and the full Purc hase Pric e will be refunded t o Y ou. If You c anc el after 20 days of rec eipt,
or 10 days if delivered at time of sale, You will rec eive a pro rata refund based on the time remaining on
Your Plan. A 10% penalty per month will be added to a refund that is not paid or credited within 45 days
after the return of the Plan to Us. The right to void this Plan is not transferable and applies only to the
original purc haser. Cancellation: We may canc el this Plan in the event of non-payment of the Purchase
Pric e, material misrepresent ation by Y ou to Us, or a substantial breac h of dut ies by You relating to the
Product or its use. If We canc el for a reason other than nonpayment of the Purchase Pric e, We will refund
You 100% of the unearned pro rata Purc hase Pric e, less any c laims paid.