MEAL PLAN TERMS AND CONDITIONS: REVISED 14 SEPTEMBER 2023.
Food Service
Meal Plan Terms and Conditions
*Terms and conditions are subject to change without notice.
Account activation
To activate a meal plan account, complete and sign a
Meal Plan Request form and submit it to the
Springfield ID Center. Meal plan forms are available at
go.uis.edu/MyMealPlan. Allow at least three business
days for a plan to be activated.
Restrictions
• All students living in residence halls are required
to purchase a Signature or Gold meal plan for the
fall semester of an academic year. For the spring
semester, students living in residence halls must
purchase a Signature, Gold, or Silver plan.
• Second Year Returning Initiative (SYRI) students
living in campus apartments or townhouses are
required to purchase a residential meal plan.
• Apartment and townhome residents who are not
SYRI or commuter students are not required to
purchase a meal plan.
• Students who are required to purchase a meal
plan must select one within the first 10 days of a
semester. Those who don’t will be auto-enrolled
in the lowest-priced meal plan they are allowed
to purchase.
• Students who purchase a Signature, Gold, or
Silver meal plan must reside in student housing
and maintain an on-campus residence for the full
term of the meal contract.
• Commuter students may purchase only a
Commuter meal plan.
Taxation
Purchase made with the Commuter meal plan are
subject to Illinois state sales tax. Purchases made with
any other meal plan are not subject to state tax.
Charges and payments
• Meal plan purchases are charged to student
accounts at the beginning of the relevant
semester.
• Failure to make scheduled payments to the
University for meal plans may result in the
suspension, limitation, or termination of meal
privileges.
• You cannot add value to a meal plan.
Plan changes
Students may change plans within the first 10 days of
a semester.
Students who do not change their plans in the spring
are billed for the plan they signed up for in the fall.
A residential meal plan purchaser may request a
change to a different meal plan, subject to the
following conditions:
• The purchaser must meet eligibility requirements
for the plan to which they want to change.
• A residence hall student continuing enrollment
from the fall semester may request a change to a
different residential meal plan for the spring
semester.
• Meal plan funds may not be converted to Campus
Cash.
To request a plan change, complete the online form at
go.uis.edu/MyMealPlan. Allow at least three business
days for a plan to be changed.
Value rollover
• Value remaining on any plan at the end of a fall
semester is carried forward to the spring
semester, as long as requirements are met, as
follows:
o Students must be registered for the spring
semester before the late registration period
ends.
o Residential students must continue to reside
in campus housing for the spring semester.
• If a plan owner does not meet the applicable
requirement(s), his or her meal plan is cancelled,
and any value remaining on that account will be
processed in accordance with the refund policies.
Account expiration
• Meal plans expire at 5:00 pm on the day of the
last commencement for the spring semester, as
determined by the Registrar. Value remaining on
a meal plan is forfeited when it expires.
Cancellation and refunds
Cancellation and refunds of meal plans are subject to
the following conditions:
MEAL PLAN TERMS AND CONDITIONS: REVISED 14 SEPTEMBER 2023.
• No refunds are given for meal plans cancelled after
the end of the tenth week of a fall or spring
semester.
• Refunds are allowed only for students who
withdraw from all classes at the University, or for
those with documented medical circumstances
that preclude the plan owner from using the meal
plan.
• Refunds requested before the tenth week of a fall
semester are calculated as the value remaining on
the meal plan minus any fees.
• Refunds requested before the tenth week of a fall
or spring semester are calculated as the value
carried forward from the fall semester plus the
value remaining on the spring semester meal plan
minus any fees.
• If a refund request is approved, a $5
administrative fee is assessed. no money is
refunded if the value remaining on a meal plan
following all calculations is less than $5.
• Refunds are credited to the cardholder’s student
account.
• To request a refund, you must use the online form
at go.uis.edu/MyMealPlan. Follow the instructions
for a meal plan cancellation.
Lost or Stolen ID Cards
• You are responsible for reporting lost or stolen
cards to the ID Center immediately.
• To report a lost or stolen card, phone the ID Center
at 217-206-7718. Outside of regular ID Center
hours, contact campus police at 217-206-6690.
• An ID card reported lost or stolen is permanently
deactivated.
Liability for purchases
Account holders must pay for all transactions made
with their ID cards, except for unauthorized use. If
your card is lost or stolen, you must notify the
ID Center. Your liability for unauthorized purchases is
as follows:
• If you notify the ID Center within two business
days, you are liable for up to $50 of unauthorized
transactions.
• If you notify the ID Center within three to four
business days, you are liable for up to $250 of
unauthorized transactions.
• If you notify the ID Center within five or more
business days, you are liable for up to $500 of
unauthorized transactions.
The total amount of your liability is not to exceed
$500.
