Template letter ECC: damaged baggage claim

This is a template letter of the European Consumer Centre. This letter serves as guidance and can be

easily adapted to reflect your personal situation. This is your own responsibility.

Send the letter by email and if necessary by post. Keep a copy for your records.

<email>

<name>

<place, date>

Reference: <case file PIR form>

Subject: damaged baggage claim

Dear Sir, Madam,

On <date> I flew with <name of airline> from <place of departure> to <place of arrival>. This

concerned flight <enter the flight number that is on your flight ticket>. Upon arrival, my baggage came

off the conveyor belt damaged. <Write a short description of the damage>.

At <name of airport>, I immediately submitted a PIR form with number <enter number of PIR form>.

Please find a copy attached. To date, <airline> has not offered a solution.

According to the Montreal Treaty, I am entitled to compensation. I herewith hold you liable for the

damage that my baggage incurred during the flight operated by your airline.

I herewith request you to remit € <enter the total amount> within 14 days to my account number

<enter your IBAN account number>, account holder <name account holder> with payment reference

‘Compensation damaged baggage’.

If my request does not result in receiving the above-mentioned compensation, I will consider starting a

procedure for minor claims.

With kind regards,

Attachments:

- Copy PIR form

- Boarding pass