Identity Theft

What to know.

We’re here to help:

For credit cards, call 1-800-955-9060

For personal banking, call 1-800-935-9935

For auto nancing, call 1-800-336-6675

For home lending, call 1-800-848-9136

For more details, visit: chase.com/securitycenter

What is it?

Identity theft is when someone gets your personal

information and uses it to commit fraud.

Pretending to be you, they could:

• Commit other crimes

• Open new credit cards in your name

• Steal money from your accounts

• Rent apartments

• Apply for loans

What to look for.

• Unexplained transactions on credit cards or bank accounts

• New credit cards or nancial accounts you didn’t apply for

• Unexpected denial of a credit application

• Expected mail or emails are not received

• Unfamiliar inquiries on your credit report, calls from debt

collectors or denial of an application you didn’t submit

• A surprise drop in credit score

• Unusual activity on your Social Security account

How it happens.

Phishing (pronounced “shing”) or Smishing

This is when fraudsters send reputable-looking emails or

text messages trying to trick you into providing personal

information or infecting your device with malware.

Hacking

This is when a thief gains access to your personal

information by using technology to break into your computer,

devices or network.

Spoong

These are bogus websites or phone numbers that look

legitimate and ask you to provide personal information.

Stealing

A thief takes your mail, personal documents, nancial

statements, laptop, smartphone or other device.

How to help minimize the risk.

• Be vigilant with your documents, devices and property.

• Never provide your personal information to someone who

calls, texts or emails you.

• At minimum, have unique passwords for your nancial

accounts and don’t use them across multiple sites.

• Regularly check your credit report to monitor for changes

you didn’t anticipate.

• Sign up for free credit score and identity monitoring with

Chase Credit Journey

and get alerts for changes to your

credit report or if your info is found on the dark web at

chase.com/creditjourney

• Consider reaching out to the three credit bureaus for tools

to protect your credit report or credit score.

• Never click any links or attachments in suspicious emails.

If you’re unsure it’s legitimate, go to the organization’s

website directly.

• Only carry what you need (and never your Social Security

card), in case of loss or theft.

Identity Theft

We’re here to help:

For credit cards, call 1-800-955-9060

For personal banking, call 1-800-935-9935

For auto nancing, call 1-800-336-6675

For home lending, call 1-800-848-9136

For more details, visit: chase.com/securitycenter

What to do if

you believe your

identity has

been stolen.

Notify the relevant

companies or banks

Get in touch with the relevant

companies or banks immediately

to alert them to the problem.

Dispute the activity you believe to

be fraudulent with them.

Contact all three credit

bureaus to review activity

Obtain credit reports from the

three bureaus to look for fraud.

If you suspect fraud, notify all

three credit bureaus to investigate

and resolve the activity. Consider

adding a freeze or fraud alert. A

fraud alert will notify others that

you might be a victim of fraud,

while a freeze prevents the use of

your credit without your approval.

Equifax:

800-525-6285 | equifax.com

Experian:

888-397-3742 | experian.com

TransUnion:

888-909-8872 | transunion.com

Reach out to local law

enforcement

Supply all the information you

can, including exact dates, times

and account numbers.

File a police report if advised.

Save a copy of the police report

because some businesses or

nancial institutions may require it

to remove any fraudulent charges.

Report your identity

theft to the Federal

Trade Commission

The FTC is dedicated to protecting

U.S. consumers.

Go to their website,

identitytheft.gov, to le a report,

and get a recovery plan.

When you le a report, the FTC and

other agencies use your information

to build cases against scammers.

Tighten up your security

Change the user names and

passwords on all of your active

accounts. Have unique passwords

for your nancial accounts, and

don’t use them across multiple

sites. Consider using a password

manager to create and store

strong passwords.

Keep your phone, computer and

web browsers current, as there

are often security patches

included with system updates.

On sites that oer it, use multifactor

authentication as it requires more

than just a password to log in.

JPMorgan Chase Bank, N.A. Member FDIC.