Hardware Manual
Trademark acknowledgments
TSP100: Star Micronics Co., Ltd.
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
• The contents of this manual are subject to change without notice.
• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
Copyright
©
2005-2011 Star Micronics Co., Ltd.
Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
This statement will be applied only for the printers marketed in U.S.A.
FCC WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, afx it to the interface cable
Statement of
The Canadian Department of Communications
Radio Interference Regulationst
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to printers marketed in Canada.
TABLE OF CONTENTS
1. Unpacking and Installation .....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
2. Parts Identication and Nomenclature ..................................................................................................3
2-1. U Model .......................................................................................................................................3
2-2. PU Model .....................................................................................................................................4
2-3. Choosing a place for the printer ...................................................................................................5
3. Setup ..........................................................................................................................................................6
3-1. Connecting the USB/PoweredUSB Cable to the Printer .............................................................6
3-2. Connecting to a Peripheral Unit ...................................................................................................9
3-3. Loading the Roll Paper ..............................................................................................................10
3-4. Connecting the USB/PoweredUSB Cable to the PC .................................................................13
3-5. Connecting the Power Cord .......................................................................................................14
3-6. Turning Power On ......................................................................................................................16
4. Attaching the Accessories ......................................................................................................................17
4-1. Attaching the Holder Plate .........................................................................................................17
4-2. Attaching the Rubber Feet .........................................................................................................18
4-3. Switch Cover Installation ...........................................................................................................19
5. Thermal Roll Paper Specication .........................................................................................................20
5-1. Roll paper specication ..............................................................................................................20
5-2. Recommended paper ..................................................................................................................20
6. Control Panel and Other Functions .....................................................................................................22
6-1. Control Panel .............................................................................................................................22
6-2. Errors ..........................................................................................................................................22
6-3. Self-Printing ...............................................................................................................................24
7. Preventing and Clearing Paper Jams ...................................................................................................25
7-1. Preventing Paper Jams ...............................................................................................................25
7-2. Removing Paper Jam .................................................................................................................25
7-3. Releasing a Locked Cutter (Auto Cutter Mode only) ................................................................26
8. Periodical Cleaning ................................................................................................................................28
8-1. Cleaning the Thermal Head .......................................................................................................28
8-2. Cleaning the Paper Holder .........................................................................................................28
9. Peripheral Unit Drive Circuit ...............................................................................................................29
10. Specications ........................................................................................................................................31
10-1. General Specications ...............................................................................................................31
10-2. Auto Cutter Specications .........................................................................................................32
10-3. Interface .....................................................................................................................................32
10-4. Electrical Characteristics ...........................................................................................................32
10-5. Environmental Requirements .....................................................................................................35
10-6. Reliability ...................................................................................................................................36
11. DIP Switch Settings ..............................................................................................................................37
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.
– 1 –
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
1-1-1. U Model
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to sup-
ply the missing part. Note that it is a good idea to keep the original box and all the packing
materials just in case you need to pack the printer up again and send it somewhere at a later
date.
1. Unpacking and Installation
Printer
Paper roll holder
Holder plate
Switch cover
USB cable
Power cord
Rubber feet
CD-ROM
Installation sheet
Roll paper
Screws
– 2 –
1-1-2. PU Model
[Options]
AC adapter
STAR, Adapter PS60A-24A
PoweredUSB cable (Y cable)
PoweredUSB 24V to USB-B & HOSIDEN-M
USB cable
STAR, USB Cable 1.8M TSP1
PoweredUSB cable (straight type)
PoweredUSB 24V to 1
×
8
[Recommended cables]
Paper roll holder
Holder plate
Printer
Switch cover
Screws
Rubber feet
Roll paper
Connector cover A
CD-ROM
Installation sheet
– 3 –
2-1. U Model
2. Parts Identication and Nomenclature
Cover open lever
Push this lever in the
direction of the arrow to
open the printer cover.
Control panel
Features LED indicators to indicate
printer status and switches to oper-
ate the printer.
Power switch
Used to turn on/off
power to the printer.
Power connector
For connection of the
power cord.
Peripheral drive connector
Connects to peripheral
units such as cash draw-
ers, etc.
Do not connect this to a
telephone.
USB connector
For connection to a
host computer using a
USB cable.
Printer cover
Open this cover to load or
replace paper.
– 4 –
2-2. PU Model
Cover open lever
Push this lever in the
direction of the arrow to
open the printer cover.
Peripheral drive connector
Connects to peripheral units such as
cash drawers, etc.
Do not connect this to a telephone.
Printer cover
Open this cover to load or
replace paper.
Control panel
Features LED indicators to indi-
cate printer status and switches
to operate the printer.
Power switch
Used to turn on/off
power to the printer.
Power connector
For connection of the AC adapter or
the PoweredUSB cable (Y cable).
USB connector
For connection to a
host computer using
the USB cable or
PoweredUSB cable
(Y cable).
PoweredUSB connector
For connection to a host
computer using the Pow-
eredUSB cable (straight
type).
– 5 –
2-3. Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to think about
where you plan to use it. Remember the following points when doing this.
✓
Choose a rm, level surface where the printer will not be exposed to vibration.
✓
The power outlet you plan to connect to for power should be nearby and unobstruct-
ed.
✓
Make sure that the printer is close enough to your host computer for you to connect
the two.
✓
Make sure that the printer is not exposed to direct sunlight.
✓
Make sure that the printer is well away from heaters and other sources of extreme
heat.
✓
Make sure that the surrounding area is clean, dry, and free of dust.
✓
Make sure that the printer is connected to a reliable power outlet. It should not be
on the same electric circuit as copiers, refrigerators, or other appliances that cause
power spikes.
✓
Make sure that the room where you are using the printer is not too humid.
✓
This device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
WARNING
✓
Shut down your equipment immediately if it produces smoke, a strange odor, or un-
usual noise. Immediately unplug the equipment and contact your dealer for advice.
✓
Never attempt to repair this product yourself. Improper repair work can be danger-
ous.
✓
Never disassemble or modify this product. Tampering with this product may result
in injury, re, or electric shock.
– 6 –
3. Setup
3-1. Connecting the USB/PoweredUSB Cable to the Printer
3-1-1. U Model
Pass the cable through the cable support as shown. Then, connect the USB interface cable to
the printer.
– 7 –
3-1-2. PU Model
CAUTION
Make sure that the printer is turned off before connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type).
(1) According to the cable used, install the connector cover onto the printer to prevent im-
proper cable connections.
USB cable or PoweredUSB cable (Y cable) ............Connector cover A
PoweredUSB cable (straight type) ..........................Connector cover B
The printer is shipped with connector cover B installed. This cover does not need to be
removed when using the PoweredUSB cable (straight type). When using a USB cable or
PoweredUSB cable (Y cable), remove connector cover (B) and install connector cover (A)
to the printer until a click is heard.
To remove connector cover (B), use a at-head screwdriver as shown to push in the hook
on the cover.
Connector cover A
Connector cover B
Hook
Connector cover B
Hook
1 2
3 4
– 8 –
(2) Connect the interface cable to the printer as shown. When using the USB cable, secure
the cable with the hook.
USB cable
PoweredUSB cable (Y cable)
PoweredUSB cable (straight type)
– 9 –
3-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The following de-
scribes how to install the ferrite core and make the actual connection. See “Modular plug” on
page 30 PoweredUSB for details about the type of modular plug that is required. Note that
this printer does not come with a modular plug or wire, so it is up to you to obtain one that
suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the com-
puter is turned off before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this
may result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.
[U Model]
[PU Model]
– 10 –
3-3. Loading the Roll Paper
Be sure to use roll paper that matches the printer’s specication.
When using a paper roll with an 57.5 mm width, install the paper roll holder as described on
the following page.
1) Push the cover open lever, and open the print-
er cover.
2) While observing the direction of the roll, set
the paper roll into the hollow, and pull on the
leading edge of the paper toward you.
Note: When using a paper roll with an 57.5 mm
width, install the paper roll holder in the
groove in the printer.
If a paper roll with a 57.5 mm width
has been used, a paper roll with a 79.5
mm width cannot be used. (Changing
from the smaller roll to a larger roll
will cause part of the print head to rub
against the platen and deteriorate.)
3) Push down both sides of the printer cover to
close.
Note: Make sure that the printer cover is se-
curely closed.
4) Tear Bar Model:
Tear off the paper as shown.
Auto Cutter Model:
If the printer cover is closed after turning on
the power, the cutter operates automatically
and the front end of the paper is cut.
Cover open lever
Roll paper
Tear Bar Model
Paper roll holder
– 11 –
WARNING
1) Do not touch the cutter blade.
• Thereisacutterinsidethepaperoutletslot.Notonlyshouldyounotputyourhandin
the paper outlet slot while printing is in progress, never put your hand into the outlet
even when printing is not in progress.
• Theprintercovercanbeopenedwhenreplacingthepaper.However,sincethecutter
blade is on the inside of the printer cover, be careful not to place your face or hands
too close to the cutter blade.
2) During and immediately after printing, the area around the thermal head is very hot. Do
not touch it, as you could be burned.
3) Unplug the equipment immediately if it produces smoke, a strange odor, or unusual noise
and contact your dealer for advice.
4) Neverattempttorepairthisproductyourself.Improperrepairworkcanbedangerous.
5) Neverdisassembleormodifythisproduct.Tamperingwiththisproductmayresultin
injury,re,orelectricshock.
Caution Symbol
These labels are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not
touch it. Static electricity can damage the thermal print head. To protect the
thermal print head from static electricity, do not touch it.
This symbol is placed near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
This symbol label or stamp is placed near the screws securing the case or
the protective plate, which should not be opened by individuals other than
service personnel. Individuals, other than service personnel, should not
remove these screws. High voltage areas in the case can be dangerous.
Thermal head
– 12 –
CAUTION
1) Do not operate the cover open lever while pressing on the printer cover with your hand.
2) Do not push the cover open lever and open the printer cover when printing is in progress
or when the auto cutter is operating.
3) Do not push out paper while the printer cover is closed.
4) TheheatingelementandthedriverICofthethermalheadareeasilydamaged.Donot
touch them with metal objects, sandpaper, etc.
5) Printing quality may suffer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.
6) ThereisariskofdamagetothedriverICofthethermalheadfromstaticelectricity.
NeverdirectlytouchtheIC.
7) The printing quality and working life of the thermal head cannot be guaranteed if any
paperotherthanthatrecommendedisused.Inparticular,papercontaining[Na+,K+,
C1-] may drastically reduce the working life of the thermal head. Please exercise cau-
tion.
8) Do not operate the printer if there is moisture on the front surface of the head from con-
densation, etc.
9) Aprintedpieceofthermalpapermaybecomeelectricallycharged.Iftheprinteris
placed vertically or mounted on a wall, the cut piece of paper may stick to the printer,
instead of falling. Beware that this could cause a problem if you use a stacker that stores
the pieces of paper that fall freely.
10) Do not change the paper width during use. The thermal printing head, rubber roller, and
cutter wear differently according to the paper width. This can cause the printing or cutter
movement to malfunction.
11) Do not transport the printer with its cover open and holding it by the cover.
12) Do not forcibly pull on the interface cable, power cord, or cash drawer cable that is con-
nected. To detach a connector, make sure to grasp it at the connector portion, without
applying excessive stress on the connector at the printer
13) Ifyourprintergetshang-up,youmustresetitbypluggingout/intheUSBcable.How-
ever,theintervalsofperpluggingout/inmustbe5secondsormore.Shorterintervalmay
cause malfunction.
14) Do not turn off the computer or put the cpmputer in stand-by mode during printing.
15) Do not unplug the power cord or disconnect the USB cable during it is working.
Notes on Using the Auto Cutter
1) Ifthecutterisnotinitshomepositionafteranerror,rsteliminatethecauseoftheer-
ror;then,turnthepowerbackON.
2) A margin of 5 mm or more is recommended from the end of the printed area to the cutting
position.
3) Do not attempt to remove the paper during a cut, as this can cause a paper jam
– 13 –
3-4. Connecting the USB/PoweredUSB Cable to the PC
3-4-1. U Model
Connect the USB interface cable to a USB port of your PC.
3-4-2. PU Model
CAUTION
Make sure that the PC is turned off before connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type).
Connecting the USB cable
Connecting the PoweredUSB cable (Y cable) or
PoweredUSB cable (straight type)
Connect the interface cable to a USB port of your PC.
– 14 –
3-5. Connecting the Power Cord
3-5-1. U Model
Note: Before connecting/disconnecting the power cord, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Check the label on the back or bottom of the printer to make sure its voltage matches
that of the AC outlet. Also make sure the plug on the power cord matches the AC outlet.
(2) If the power cord is not attached to the printer, plug the appropriate end into the AC inlet
on the back of the printer.
(3) Plug the power cord into a properly grounded AC outlet.
CAUTION
If the voltage shown on the label on the bottom of your printer does not
match the voltage for your area, contact your dealer immediately.
– 15 –
3-5-2. PU Model
Note: Before connecting/disconnecting the AC adapter, make sure that power to the printer
and all the devices connected to the printer are turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable.
(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable connector to pull it
out. Releasing the lock makes it easy to disconnect the connector.
Pulling the cable excessively could cause damage to the connector.
AC outlet
– 16 –
3-6. Turning Power On
Make sure that the Power cord has been connected as described in 3-6.
(1) Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet
it is plugged into is nearby and easy to access.
WhenanSwitchcoverisafxedtotheprinterabovethepowerswitch,theON/OFFmarksof
thepowerswitchmaybehidden.Ifthisoccurs,removethepowercordfromtheoutlettoturn
the printer OFF.
Power switch
– 17 –
4. Attaching the Accessories
The following accessories are necessary when mounting the printer to a wall.
• Holder plate and two angeless screws
The following accessories are necessary when positioning the printer vertically.
• Four rubber feet
The following accessories do not necessarily have to be attached. Attach it if necessary.
• Switch cover
4-1. Attaching the Holder Plate
• The holder plate is attached to the printer using the included screws and is hooked onto
screws that are installed into the wall.
• The screws on the wall are not included.
Use commercially available screws (4 mm diameter) that are suitable for the wall material
(wood, steel beam, concrete, etc.).
• The printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.
Use screws on the wall that have both shear strength and pulling-out strength to withstand
a force of at least 12 kgf (118 N).
Precautions regarding installation
CAUTION
This caution indicates information that, if ignored, could lead to personal injury or property
damage.
• Besuretohavequaliedpersonnelinstallthespeciedscrewsandprintertothewall.
Star is not responsible for any accidents or injuries that occur as a result of improper in-
stallation,misuse,ormodications.
Especially when installing the printer at a high location, make sure that the printer is se-
curely installed to the wall.
Iftheprinterisnotinstalledsecurelyandfalls,personalinjuryordamagetotheprinter
may result.
• Makesurethatthemountingsurfaceandinstallationscrewsarestrongenoughtoinstall
the printer.
Securely install the printer so that the weight of the printer and any connected cables will
not cause the printer to fall.
Otherwise, personal injury or damage to the printer may result.
• Donotinstalltheprinterinanunstablelocationoralocationthatisexposedtovibration
and shocks.
Iftheprinterfalls,personalinjuryordamagetotheprintermayresult.
– 18 –
4-2. Attaching the Rubber Feet
(1) Attach the four rubber feet in the positions
shown in the gure.
Ensure that any soiling has been completely
wiped off before attaching the rubber feet.
(2) Position the printer over the screws, etc., on
the wall and then slide it downward to set it
in place.
After setting the printer in place, check the
screws on the wall again to make sure that
they are able to support the printer’s weight.
CAUTION
• Theprinter’sweightisapproximately2.4 kg
when the largest diameter roll paper is load-
ed.
• Usescrewsonthewallthathavebothshear
strength and pulling-out strength to with-
standaforceofatleast12kgf(118 N).
(3) Push the cover open lever, and open the print-
er cover.
(4) Insert the roll paper as shown.
(1) Attach the holding plate to the printer. Then
tighten the two screws that were supplied to
secure it in place.
ø4
Flangeless screws
2 to 3 mm
ø7 or more
– 19 –
4-3. Switch Cover Installation
It is not necessary to install the switch cover. Only install it if it is necessary for you. By in-
stalling the switch cover, the following become possible.
• Preventing the power switch from being operated by mistake.
• Ensuring that other people can not easily operate the power switch.
Install the switch cover as shown in the diagram below.
The power switch can be turned ON (
|
) and OFF (O) by inserting a narrow instrument (ball
pen etc.) in the holes in the switch cover.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet
it is plugged into is nearby and easy to access.
(2) Push the cover open lever, and open the print-
er cover.
(3) Insert the roll paper as shown.
– 20 –
5. Thermal Roll Paper Specication
When consumable parts have run out, use those specied below.
5-1. Roll paper specication
Thermal paper
Thickness: 57~85 µm (excluding Mitsubishi HiTec F5041)
Note: When using thin paper with a thickness of less than 65 μm, only the F5041
(Mitsubishi HiTec Paper Flensburg GmbH),TF50KS-E2D (Nippon Paper
Industries) and P300/P310 (KSP) paper types are recommended.
Width: 79.5±0.5 mm (57.5±0.5 mm when the paper roller holder is used)
Outer roll diameter: ø83 mm or less
Take up paper roll width: 80 mm or (58 mm when the paper roller holder is used)
Core outer/inner diameter: Core outer Core inner
ø18±1 mm ø12±1 mm
Printed surface: Outer edge of roll
Tail end handling: Do not use paste or glue to secure the roll paper or its core.
Do not fold the tail end of the paper.
5-2. Recommended paper
Note:
1) The print density may vary depending on the type of roll paper, operating environment,
and power consumption mode.
2) A reader or scanner may not be able to scan a printed bar code or characters depending
on the print density. Make sure that your reader or scanner is able to scan correctly be-
forehand.
5-2-1. U Model
Manufacturer Product name Quality characteristics/Use
Paper thickness
(µm)
Mitsubishi Paper Mills
Limited
P220AG normal type paper 65
HP220A high image stability paper 65
HP220AB-1 high image stability paper 75
Mitsubishi HiTec Paper
Flensburg GmbH
F5041 normal type paper 60
Oji Paper Co., Ltd.
PD150R normal type paper 75
PD160R high image stability paper 75
PD170R high image stability paper 75
PD190R middle image stability paper 75
Nippon Paper Industries TF50KS-E2D normal type paper 59
Kanzaki Specialty Papers
Inc. (KSP)
P320RB 2 color paper: Red & Black 65
P320BB 2 color paper: Blue & Blac 65
P300 / P310 normal type paper 57 / 58
Note: The P300/P310 (KSP) paper types cannot be used when the printer is positioned vertically.
+ 0.5
-1
+ 0.5
-1
– 21 –
5-2-2. PU Model
Note:
Access the following URL for the information of the recommended paper.
http://www.star-m.jp/eng/dl/dl02.htm
Manufacturer Product name Quality characteristics/Use
Paper thickness
(µm)
Power consumption
mode
Mitsubishi Paper Mills
Limited
P220AG normal type paper 65
HP220A high image stability paper 65
HP220AB-1 high image stability paper 75
Mitsubishi HiTec Paper
Flensburg GmbH
F5041 normal type paper 60
Oji Paper Co., Ltd.
PD150R normal type paper 75
PD160R high image stability paper 75
PD170R high image stability paper 75
PD190R middle image stability paper 75
Nippon Paper Industries TF50KS-E2D normal type paper 59
Kanzaki Specialty Papers
Inc. (KSP)
P320RB 2 color paper: Red & Black 65 Standard mode only
P320BB 2 color paper: Blue & Blac 65 Standard mode only
P300 / P310 normal type paper 57 / 58
Note: The P300/P310 (KSP) paper types cannot be used when the printer is positioned vertically.
– 22 –
6. Control Panel and Other Functions
1
POWER lamp (Green LED)
Lights when the power is ON.
2
ERROR lamp (Red LED)
Indicates various errors in combination
with POWER lamp.
3
FEED button
Press the FEED button to feed roll paper.
6-1. Control Panel
6-2. Errors
1) Automatically recoverable errors
1
POWER lamp (Green LED)
3
FEED button
2
ERROR lamp (Red LED)
Error Description
Head high temperature
detection
Board high temperature
detection
Cover open error
POWER Lamp
Flashes at 0.5-sec-
ond intervals
Flashes at 2-second
intervals
On
ERROR Lamp
Off
Off
On
Recovery Conditions
Automatically recovered after the
print head has cooled.
Automatically recovered after the
board has cooled.
Automatically recovered after the
printer cover is closed.
– 23 –
2) Non-recoverable errors
Error Description
Head thermistor error
Board thermistor error
VM voltage error
VCC voltage error
EEPROM error
USB error
CPU error
RAM error
POWER Lamp
Flashes at 0.5-second inter-
vals
Flashes at 2-second inter-
vals
Off
Flashes at 1-second inter-
vals
Flashes at 0.25-second
intervals
Flashes at 5-second inter-
vals
Off
Off
ERROR Lamp
Flashes at 0.5-second inter-
vals
Flashes at 2-second inter-
vals
Flashes at 1-second inter-
vals
Flashes at 1-second inter-
vals
Flashes at 0.25-second
intervals
Flashes at 5-second inter-
vals
Off
On
Recovery Conditions
Non-recoverable
Non-recoverable
Non-recoverable
Non-recoverable
Non-recoverable
Non-recoverable
Non-recoverable
Non-recoverable
Note:
1) If a non-recoverable error occurs, turn the power OFF immediately.
2) If a non-recoverable error occurs, please consult the dealer for repairs.
3) Paper cut error
Note:
If the cutter does not return to its home position or does not perform the initial movement,
it will result in a non-recoverable error.
4) Paper detection error
Error Description
Paper cut error
POWER Lamp
Off
ERROR Lamp
Flashes at
0.125-second
intervals
Recovery Conditions
Recovered by turning the power OFF,
eliminating the cause of the error such as
jammed paper, returning the cutter to its
home position, and turning the power ON
(see 7-3).
Error Description
Paper out error
POWER Lamp
On
ERROR Lamp
Flashes at
0.5-second inter-
vals
Recovery Conditions
Automatically recovered by loading a new
paper roll, then closing the printer cover.
– 24 –
6-3. Self-Printing
Test Printing
Turn the power ON while holding the FEED button depressed. Test printing is performed.
The version number and printer settings are printed. After the printer starts printing, release
your hand from the FEED button. After self-printing is completed, the printer will start in the
normal mode.
– 25 –
7. Preventing and Clearing Paper Jams
7-1. Preventing Paper Jams
The paper should not be touched during ejection and before it is cut. Pressing or pulling the
paper during ejection may cause a paper jam, paper cutting failure or line feed failure.
7-2. Removing Paper Jam
If a paper jam occurs, clear it as described below.
(1) Set the power switch to off to turn off power to the printer.
(2) Push the cover open lever, and open the printer cover.
If the printer cover will not open on auto cutter models, it means that the auto cutter is
not at the home position. In this case, return the auto cutter to the home position by fol-
lowing the instructions provided in section 7-3. Then open the printer cover after the pa-
per jam has been removed.
(3) Remove the jammed paper.
CAUTION
Take care not to damage the printer when removing the jammed paper.
Since it is easy to damage the thermal head in particular, take care not to touch it.
(4) Position the roll paper straight and close the printer cover gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover is closed with
the paper skewed, a paper jam may result.
Note 2: Lock the printer cover by pressing down on the sides. Do not try to close it by
pressing down on the center. The cover may not lock properly.
(5) Set the power switch to on to turn on power to the printer. Make sure that the ERROR
LED is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands such as
the print command, so make sure that the printer cover is locked properly.
Caution Symbol
These labels are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch
it. Static electricity can damage the thermal print head. To protect the thermal
print head from static electricity, do not touch it.
This symbol is placed near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
This symbol label or stamp is placed near the screws securing the case or the
protective plate, which should not be opened by individuals other than service
personnel. Individuals, other than service personnel, should not remove these
screws. High voltage areas in the case can be dangerous.
– 26 –
7-3. Releasing a Locked Cutter (Auto Cutter Mode only)
If the auto cutter locks up, set the power switch to OFF to turn off the printer, and then set the
power switch to ON to turn the printer back on. A typical locked cutter will be restored when
you restart the printer.
If restarting the printer does not release the locked cutter, follow the steps below.
WARNING
Sinceworkingonthecuttermaybedangerous,besuretoturnofftheprinterrst.
(1) Set the power switch to OFF to turn off the printer.
(2) Remove the front cover to reveal the auto cutter.
(3) Remove any jammed paper.
Note: Be careful not to damage the printer while removing any jammed paper.
Since the thermal print head is particularly sensitive, be sure not to touch it.
Auto cutter
Front cover
– 27 –
(4) Insert a Philips screwdriver into the manual operation hole on the side of the cutter, and
turn it in the direction of the arrow shown on the right until the rear cover is opened.
(5) Open the printer cover, remove any jammed paper, and then reinstall the paper roll.
(6) Install the front cover, and then set the power switch to ON.
– 28 –
8. Periodical Cleaning
Printed characters may become partially unclear due to accumulated paper dust and dirt. To
prevent such a problem, paper dust collected in the paper holder and paper transport section
and on the surface of the thermal head must be removed periodically. Such cleaning is rec-
ommended to be carried out once six month or one million lines.
8-1. Cleaning the Thermal Head
To remove blackish dust collected on the surface of the thermal head, wipe it with Isopropyl
alcohol (IPA).
Note: The thermal head is easy to damage, so clean it gently with a soft cloth. Take suf-
cient care not to scratch it when cleaning it.
8-2. Cleaning the Paper Holder
Use a soft cloth to remove paper dust from the paper holder and paper transport section.
Thermal head
Paper holder
– 29 –
9. Peripheral Unit Drive Circuit
Peripheral unit drive circuit connector only connects to peripheral units such as cash drawers, etc.
Do not connect it to a telephone.
Use cables which meet the following specications.
Peripheral Drive Connector
Modular plug
Drive circuit
The recommended drive unit is shown below.
Drive Output: 24V, Max. 1.0A
TR1, TR2: Transistor 2SD1866 or equivalent
R1=10 k
Ω
R2=33 k
Ω
Reference
2SD 1866 Circuit Conguration
Pin No.
Signal
Function
I/O
name direction
1 FG Frame ground —
2 DRD1 Drive signal 1 OUT
3 +24V Drive power OUT
4 +24V Drive power OUT
5 DRD2 Drive signal 2 OUT
6 DRSNS Sense signal IN
1 6
Modular plug: MOLEX 90075-0007,
AMP641337, or BURNDY B-66-4
Wire lead
Shield
6 1
6-P Modular jack
connector
7824
F.G
TR1
M-GND
TR2
M-GND
TR3
+5V
+24V
R1
R2
6
5
4
3
2
1
L1
L2
R3
4.7kΩ
1/4W
Frame
ground
Printer side User side
D1
D2
Peripheral
unit 1
With shield
Peripheral
unit 2
Compulsion
switch
E
C
R3 R4
R3
=
3.5kΩ
R4
=
300Ω
B
– 30 –
Notes: 1. Pin 1 must be shield drain wire connected to peripheral device frame ground.
2. It is not possible to drive two drives simultaneously.
3. The peripheral drive duty must satisfy the following:
ON time / (ON time + OFF time)
0.2
4. Minimum resistance for coils L1 and L2 is 24
Ω
.
5. Absolute maximum ratings for diodes D1 and D2 (Ta = 25°C) are:
Average Rectied Current Io = 1A
6. Absolute maximum rating for transistors TR1 and TR2 (Ta = 25°C) are:
Collector current Ic = 2A
– 31 –
10. Specications
10-1. General Specications
(1) Printing method Direct line thermal printing
(2) Print speed Max. 1000 dots/sec. (125 mm/sec.)
(3) Dot density 203 dpi: 8 dots/mm (0.125 mm/dot)
(4) Printing width Max. 72 mm
(5) Roll paper Refer to chapter 5 for details on the recommended roll paper.
Paper width:79.5±0.5 mm (57.5±0.5 mm when the paper roll
holder is used)
Roll diameter: ø83 mm or less
(6) Overall dimension 142 (W)
×
204 (D)
×
132 (H) mm
(7) Weight Auto cutter model : 1.72 kg (without roll paper)
Tear bar model : 1.56 kg (without roll paper)
(8) Noise Approx. U Model
49 dB (Auto cutter model)
48 dB (Tear bar model)
PU Model
50 dB (Auto cutter model)
50 dB (Tear bar model)
Note: The noise measurements listed above were obtained ac-
cording to conditions established by this company. The
noise measurements may vary depending on the type
of paper used, type of printing, operating environment,
and power consumption mode.
– 32 –
10-4. Electrical Characteristics
10-4-1. U Model
(1) Input Voltage 100 to 240 V AC, 50/60 Hz
(2) Current Consumption Operating: Approx. 40 W (at ASCII printing)
Stand-by: Approx. 3 W
10-2. Auto Cutter Specications
(1) Cutting frequency Max. 20 cuts per minute
(2) Thickness of paper 65~85 µm
10-3. Interface
(1) Specications USB 2.0 full speed
Printer class and vendor class compatible
(2) Connector
U Model Type B
PU Moedl Type B and PoweredUSB connector
Type B connector:
DUSB-BRA42-T11(D2)-FA (manufacturer: DDK)
Pin No. Signal name Function
1 VBUS USB Power pin (+5V DC)
2 D - Serial Date -
3 D + Serial Date +
4 GND Signal ground
PoweredUSB connector:
69913-104LF (manufacturer: FCI)
Pin No. Signal name Function
1 F-GND Frame ground
2 +24V +24V DC
3 GND Signal ground
4 D + Serial Date +
5 D - Serial Date -
6 VBUS USB Power pin (+5V DC)
7 +24V +24V DC
8 F-GND Frame ground
3 4
2 1
1
8
– 33 –
10-4-2. PU Model (AC adapter)
(1) Input: 100 to 240V AC, 50/60 Hz
(2) Output: DC 24V ± 5%
(3) Current Consumption (DC 24 V at room temperature)
Low-power consumption mode:
Stand-by: Approx. 0.1A
Mean: Approx. 1.0A (at ASCII continuous printing)
Peak: Approx. 5.0A
(at print duty 100%, for 10 seconds or less)
Standard mode:
Stand-by: Approx. 0.1A
Mean: Approx. 1.4A (at ASCII continuous printing)
Peak: Approx. 10.0A
(at print duty 100%, for 10 seconds or less)
To switch between the standard and low-power consumption modes, refer to chapter 11
for details on the DIP switch settings.
Notes: There is a danger that there will be a large incoming current when turning the
printer back on after turning it off. Therefore, wait at least 5 seconds before turn-
ing the printer back on.
(4) Power Connector
Notes:
• When using a printer power supply other than the optional AC adapter (PS60A-24A
series), be sure that the following cautions are observed.
• Use a power supply of DC 24 V ± 5% and more than 2.0 A (5.0 A Load 10 sec. Min.)
with SELV output and LPS or Class 2 output approved by IEC60950.
• Be careful about installing the printer in an area where there is noise. Take the appro-
priate measures to protect against electrostatic AC line noise, etc.
<Viewed from Connector Surface>
Pin No. Function
1 Drive power (24V)
2 Signal GND
3 N.C.
Shell Frame ground
1
2
3
– 34 –
10-4-3. PU Model (PoweredUSB cable)
When using the PoweredUSB cable, DC 24 V must be supplied to the printer from the sys-
tem. Use a power supply for the printer that meets the following requirements.
Power Requirements
(1) Output: DC 24V ± 5%
(2) Current Consumption (DC 24 V at room temperature)
Low-power consumption mode:
Stand-by: Approx. 0.1A
Mean: Approx. 1.0A (at ASCII continuous printing)
Peak: Approx. 5.0A
(at print duty 100%, for 10 seconds or less)
Standard mode:
Stand-by: Approx. 0.1A
Mean: Approx. 1.4A (at ASCII continuous printing)
Peak: Approx. 10.0A
(at print duty 100%, for 10 seconds or less)
To switch between the standard and low-power consumption modes, refer to chapter 11
for details on the DIP switch settings.
Notes: There is a danger that there will be a large incoming current when turning the
printer back on after turning it off. Therefore, wait at least 5 seconds before turn-
ing the printer back on.
– 35 –
10-5. Environmental Requirements
(1) Operating
Temperature 5°C to 45°C
Humidity 10% to 90% RH (without condensation)
(2) Transport/storage (except for paper)
Temperature -20°C to 60°C
Humidity 10% to 90% RH (without condensation)
(%RH)
90
80
60
40
20
10
0 10 20
Operating environment
range
Relative humidity
Operating temperature and humidity range
30 40 50
– 36 –
10-6. Reliability
1) Life Mechanical: 20 million lines
Head: 100 million pulses, 100 km (±15% max. average head resist-
ance uctuation)
For 2-color printing, 50 million pulses, 50 km (±15% max. av-
erage head resistance uctuation)
Auto cutter: 1 million cuttings (provided the paper thickness is between 65
and 85 µm)
<Conditions>
Average printing ratio: 12.5%
Recommended thermal paper: 65 µm
2) MCBF: 60 million lines
The Mean Cycle Between Failure (MCBF) is dened to be the overall failure cycle,
which includes random or wear failures that occur until the printer reaches its mechani-
cal life of 20 million lines.
* As the mechanical remains at 20 million lines, the MCBF of 60 million lines does not in-
dicate its useful life.
3) Auto Cutter (Life)
1 million cuttings (provided the paper thickness is between 65 and 85 µm)
* All the reliability values indicated above are based on the use of the recommended ther-
mal paper. No reliability can be guaranteed for the use of non-recommended thermal pa-
per.
– 37 –
11. DIP Switch Settings
There are DIP switches located on the bottom of the PU model printers and various settings
can be performed as shown in the following table.
When changing the settings, use the following procedure.
Note: For U model printers, the DIP switch settings do not need to be performed.
(1) Turn the printer off and disconnect the power cable plug from the AC outlet.
(2) Remove the screw, and then remove the DIP switch cover on the bottom of the printer.
(3) Use a tool with a narrow tip to change the DIP switch settings.
(4) Install the DIP switch cover and secure it with the screw.
Note: The new settings will take effect after the printer is turned on.
DIP switch 1
Switch 1-1 Power consumption mode
OFF Standard mode
ON Low-power consumption mode (Default setting)
Always set DIP switches 1-2 and 1-3 to ON and DIP switch 1-4 to OFF.
1 2 3 4
When the printer is shipped, DIP switch 1-4 is set to
OFF; all of the other switches are set to ON.
[PU model]
DIP switch 1
OFF
ON
SPECIAL PRODUCTS DIVISION
STAR MICRONICS CO., LTD.
536 Nanatsushinya, Shimizu-ku, Shizuoka,
424-0066 Japan
Tel: (int+81)-54-347-0112, Fax: (int+81)-54-347-0409
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.
OVERSEAS SUBSIDIARY COMPANIES
STAR MICRONICS AMERICA, INC.
1150 King Georges Post Road, Edison, NJ 08837-3729 U.S.A.
Tel: (int+1)-732-623-5555, Fax: (int+1)-732-623-5590
STAR MICRONICS EUROPE LTD.
Star House, Peregrine Business Park, Gomm Road,
High Wycombe, Bucks, HP13 7DL, U.K.
Tel: (int+44)-1494-471111, Fax: (int+44)-1494-473333