Consumer Protection BC Licences: Kamloops 178, Vernon 655, Kelowna 588, Penticton 924, Victoria 65842 Revised March 2023
PAYMENTS: A deposit is required within three days of booking and
is outlined in each tour brochure. If a deposit or balance becomes
overdue and we cannot contact you, your reservation will be
cancelled. By placing a deposit, you agree to the Terms and
Conditions. Payments can be made by online banking or cheque
(1.5% discount on tour fare), or by Visa or Mastercard ($5,000 limit
per person on credit cards). If your cheque payment returns as 'non-
sufficient funds', Wells Gray Tours Ltd. must charge you a $25 NSF
fee.
CANCELLATIONS: The cancellation policy for each tour is described
in detail in the tour brochure. If you cancel after the final payment
date, without paying in full, you forfeit the full deposit paid.
CONSUMER PROTECTION: In British Columbia, Consumer
Protection BC requires that any business or organization that collects
advance deposits from people for future travel must be registered
with the government and must hold those deposits in trust. This
protects consumer deposits in the unlikely event of bankruptcy.
Wells Gray Tours Ltd. is also a member in good standing of the
National Tour Association, which requires its members to carry at
least $1 million in professional liability, errors, and omission
insurance.
BORDER CROSSING: For any travel outside of Canada, a valid
passport is required. Passport numbers and expiry dates are
required in advance for many tours, and this information will be
collected before final payment. Clients are responsible for ensuring
that they have valid documentation for all border crossings. Clients
without valid documents may be detained by Customs Officers and
therefore miss their tour. Wells Gray Tours Ltd. cannot assume
responsibility for portions of a tour missed due to improper
documentation.
ROOM PARTNERS: Wells Gray Tours Ltd. cannot assume
responsibility for added costs due to disagreements encountered
while travelling or for cancellations by one party of a double or twin
accommodation room prior to departure.
LUGGAGE & LOST ITEMS: Luggage insurance is not included in
your fare. Please note that neither Wells Gray Tours Ltd. nor the
motorcoach company can assume responsibility for lost or damaged
luggage or its contents.
ITINERARY: Expect the unexpected. If you are unable to participate
in all aspects of the itinerary, Wells Gray Tours Ltd. will not issue a
refund or provide a fare reduction for any missed or unused portions
of the tour package. If any unforeseen delays, cancellations, changes,
or add-ons happen that are beyond Wells Gray Tours control, (or by
customer choice) there may be extra costs involved that may be
passed onto you, the client, after the trip returns. There is no
guarantee of refunds or reimbursements.
EXPERIENCE POINTS: Each time you travel with Wells Gray Tours,
you earn Experience Points (e-points). The number of e-points you
earn is written on the front page of each tour brochure. Your e-points
will be awarded to you after your tour returns and can then be
redeemed on future tours. E-Points must be earned before they can
be redeemed. 1 e-point is equivalent to $1.00.
PHOTOGRAPHY: Wells Gray Tours Ltd. and its designated tour
director reserve the right to take photographs or videos during the
operation of any tour or part thereof and to use the resulting
photography or videos for promotion on Facebook, the Wells Gray
Tours Ltd. website or for other commercial uses. By making a
reservation with Wells Gray Tours Ltd., you agree to allow your
likeness to be used by Wells Gray Tours Ltd. without compensation
to you. If you prefer that your likeness not be used, please notify us
in writing at final payment, or give a note to the tour director on the
first day.
CHANGES TO FARES: Due to the uncertainties of inflation, fuel
surcharges, taxes and foreign exchange, Wells Gray Tours Ltd.
reserves the right to modify tour fares in the event of cost changes.
COVID-19: Some countries we are visiting may require all tour
participants to be tested for Covid-19 prior to departure and/or be
fully vaccinated against COVID-19 at least 14 days prior to departure.
You are responsible for ensuring you meet the requirements for the
countries they you are visiting. Expect changes to the itinerary. It
may not be possible to communicate changes ahead of departure.
FACE MASK REQUIREMENTS: Although it is not mandatory, Wells
Gray Tours strongly encourages everyone to wear a face mask at
airports, in public places, and onboard motor coaches, ships and
airplanes. If you unfortunately become ill with Covid-19, you can still
ride on the coaches in the rear seat, but you must wear a KN-95 or N-
95 mask.
TRAVEL RESTRICTIONS: Wells Gray Tours Ltd. has no special
knowledge regarding the financial condition of any supplier or the
existence of unsafe conditions, health hazards, weather hazards,
political conditions, or climate extremes at locations to which you
may travel. For information about these concerns, we recommend
contacting the Travel Advice Section of the Government of Canada
website at travel.gc.ca. For public-health information, we
recommend contacting the BC Centers for Disease Control at 604-
707-2400 or bccdc.ca. The responsibility for checking and verifying
all passport, visa, vaccination, or other entry requirements of your
destination(s) and all conditions regarding health, safety, security,
political stability, and labour or civil unrest at such destination(s)
solely belongs to the traveller. Each tour has many suppliers, each
with their own policies or rules which you are expected to abide by
while on their premises. It is extremely rare, but suppliers can close
unexpectedly overnight or declare bankruptcy. Funds that we have
deposited with them on your behalf may not be recoverable and
therefore not refundable to you.
PRIVACY: Information collected by Wells Gray Tours Ltd. for
purposes of the tour or marketing or to assist attending personnel in
the event of an emergency is confidential and will not be disclosed
to third parties.
FORCE MAJEURE: In the circumstances amounting to force
majeure, Wells Gray Tours will not be required to refund any money
to you, although if Wells Gray Tours can recover any monies from our
suppliers, we will refund these to you. Suppliers may choose to
provide travel vouchers or credits in lieu of refund. Wells Gray Tours
is not responsible for a supplier’s failure to pay a refund.
RESPONSIBILITY
Neither Wells Gray Tours Ltd., nor any of its agents or representatives
shall be held liable or responsible directly or indirectly for any delay,
injury, loss or damage to any person or property, occasioned by the
neglect or default of any person or company providing transportation,
accommodation or any other services in connection with these tours,
or damages resulting directly or indirectly from act of God, sickness,
strike, quarantine, weather, government restraints, machinery
breakdown, or any other cause beyond our control. Wells Gray Tours
Ltd. acts as an agent for its suppliers, including but not limited to
companies providing transportation, accommodation, and other
services rendered. The right is reserved to withdraw all, or part of any
tour should conditions warrant and make such alterations in the
itinerary as may be found necessary for the convenience and proper
operation of any tour, without penalty.