2
2.
SUMMARY OF REASONS
2.1
PPC is a claims management company (“CMC”). CMCs play an important role in
helping to secure compensation for their customers, including for those who otherwise
might not make a claim. However, misconduct by CMCs, such as misleading
advertising and the pursuit of unfounded compensation claims, can cause widespread
harm.
2.2
With effect from 1 April 2019, responsibility for the regulation of CMCs was transferred
from the Claims Management Regulation Unit (“CMRU”) (a unit of the Ministry of
Justice) to the Authority, whereupon new rules governing the conduct of CMCs came
into force. Prior to 1 April 2019, a different regulatory regime governed the conduct
of CMCs, namely the Conduct of Authorised Persons Rules 2014 (“CAPR”), which had
been made by the CMRU under the Compensation (Claims Management Services)
Regulations 2006 (“2006 Regulations”). The 2006 Regulations and the CAPR do not
apply to conduct by CMCs from 1 April 2019 onwards but did apply to PPC’s conduct
before that date.
2.3
On 20 June 2017, the CMRU under regulation 51 of the 2006 Regulations notified PPC
that it was minded to impose a financial penalty on PPC for breaches of the CAPR (the
“Minded-to Letter”). After considering the representations made to it by PPC, the CMR
on 5 December 2018 and acting under regulation 52 of the 2006 Regulations notified
PPC that it was required to pay a financial penalty of £70,000 to the CMRU (the “Penalty
Notice”). The Minded-to Letter and the Penalty Notice are collectively referred to in
this Final Notice as the “CMRU Notices” and are annexed hereto respectively as
Annexes A and B.
2.4
PPC appealed to the General Regulatory Chamber of the First-tier Tribunal (“FTT”)
against the Penalty Notice. Pursuant to articles 53 and 65 of The Financial Services
and Markets Act 2000 (Claims Management Activity) Order 2018 (“2018 Order”), which
contains transitional provisions for the transfer of regulatory responsibility from the
CMRU to the Authority from 1 April 2019, the Penalty Notice is to be treated as a
decision notice given by the Authority under section 208(1)(b) of the Act, and the
Authority was substituted for the CMRU as the respondent to PPC’s pending appeal.
2.5
The CMRU Notices stated that PPC had (inter alia):
(1)
Operated five websites on which the names and logos of five major UK banks