Welcome to Caruso Rewards! As a member, you will receive Cash-Back Offers and complimentary

parking at The Grove, The Americana at Brand, and starting April 3, 2019, Palisades Village just by

swiping your credit or debit card(s). Starting April 3, 2019, you will also earn exclusive access to a

range of exciting events—from private shopping parties and food tastings, to advance film screenings

and grand-opening celebrations.

Be sure to connect the credit and/or debit card(s) you use most to your account so you can start

earning points in a seamlessly new way. Your rewards progress is updated in real-time, and is

available to view on your account dashboard.

FAQ/HELP PAGE

progress and, most importantly, send cash back directly to that card when applicable.

Please note, the last day scanned receipts will be accepted for point accrual is March 31, 2019.

these points to reflect in your account.

Where do you store my credit or debit card information?

importance to us, so we have taken every possible measure to ensure that our systems are secure.

Which credit and debit card(s) can I connect to my account?

You can connect Visa, MasterCard and American Express cards to your account. Please note, if you

your purchase. Additionally, debit cards must be swiped and signed for as a credit card (PIN-debit

transactions are not supported). Lastly, we operate only with cards that are issued by U.S.-based

banks and that are paid in U.S. dollars.

Are there any exclusions?

Some exclusions may apply in the following situations: businesses that do not accept credit/debit

cards and other select instances may not be eligible.

card(s) starting April 3, 2019, to start earning points for purchases.

Can the same credit and debit card(s) be registered for multiple card holders?

At this time, every Caruso Rewards member must connect a unique card to his/her account. This

means if you share a card with another Caruso Rewards member, only one account will receive

points when using that particular card.

MY CONNECTED CARDS

How do I earn Caruso Rewards points?

With Caruso Rewards, you will earn one point for every dollar you spend at The Grove,

Which rewards will I earn? How many points do I need?

As a Caruso Rewards member, you will receive Cash-Back Offers (at 2,500-point increments)

and complimentary daily or annual parking, as well as special perks and access to private

events simply by being a valued member.

What are the Caruso Rewards Points I see on my account? Why does it say zero

points when I actually have quite a few?

When you sign into your account, the points at the top reflect your redeemable Caruso Rewards

points. Since $25 Cash-Back Offers are accrued in 2,500-point increments, any amount of

points under 2,500 will not be displayed. For instance, if your amount of points is between

2,500 and 5,000, the amount of redeemable points displayed will be 2,500. If your amount of

prior to an expiration date. Points that are not eligible for a Cash-Back Offer will not expire.

Is there a cap to the amount of dollars spent and points earned?

What happens if I return purchased items? Will I lose these points?

Please be aware that returns will be tracked and points will be deducted accordingly.

Will I receive points for purchases made online and picked up in-store?

We’re able to retroactively credit your account for any transactions that took place within 24

hours of joining. Just send us an email with your receipt(s), and we'll be happy to take care of

How long does it take for the points to go through?

While it normally is instant, it can take up to three to four business days, depending on your

bank, for this transaction to settle on your card statement. Once this transaction is no longer

“pending” on your statement, you should receive a notification and see your points in your

Caruso Rewards account. Please note, restaurant tips are processed after your food and

beverage total, so you will receive points for your tip a couple days later.

CARUSO REWARDS POINTS

At 25,000 points, you will receive one year of complimentary valet parking (with a self-parking

option included) at The Grove, The Americana at Brand, and Palisades Village.

on your account will reset to a new redemption period of one year. For example, if you are

currently two months into a year of complimentary self- or valet parking and earn

at the Caruso Rewards location of your choice.

Can I use my Cash-Back Offer at any Caruso Rewards location?

When you select your Cash-Back Offer, you will not only be choosing the amount of the offer,

but the location as well. This is so you can use your Cash-Back Offer at the Caruso Rewards

What happens when I link a Cash-Back Offer to my account?

Once you have linked your Cash-Back Offer at a designated Caruso Rewards location, you have

90 days to redeem it. This means the next time you shop at your chosen Caruso Rewards

location, the cash-back amount will be applied to your card, so long as it is connected to your

account. Once you have successfully linked your offer to your account, you will be notified of

When will I see the cash-back on my credit or debit card statement?

I used my points on an offer I no longer want. Can I get them back?

to exchange it for another and it cannot be reversed.