Touch the button to unlock your vehicle’s door, you will then be asked to enter your
Uconnect Security PIN
Your request will typically take about to 3 minutes to process. If your vehicle has
been parked for a while it can take up to 30 minutes for the request to reach your
vehicle and perform the task.
Requirements
Vehicle must be properly equipped with the Uconnect Access System
Vehicle must be in range of a usable and authorized cellular signal
Vehicle must be registered with Uconnect Access and have an active subscription
that includes the applicable feature or App
If using the Uconnect Access App to command your vehicle, your smartphone must
be compatible and in range of a cellular signal
An ignition cycle is required for some remote commands such as Remote Vehicle
Start and Remote Door Lock/Unlock if following a Remote Horn and Lights activation
FAQs
1) How long does it take to unlock or lock the door? > Depending on various conditions,
it can take 3 minutes or more for the request to get through to your vehicle, although
Uconnect is always striving to improve performance.
2) Which is faster, my Key Fob or the Uconnect Access App? > Your Key Fob will
lock/unlock the door quicker, however its range is limited and it can sometimes get
misplaced or locked in the vehicle. Your Uconnect Access App comes in handy for these
and other situations.
3) Will my vehicle be safe if I lose my smartphone? > People sometimes lose their phone,
which is why security measures have been engineered into the Uconnect Access App.
Asking for your username, password and Uconnect Security PIN help to ensure that
nobody can get into your vehicle if they happen to find your smartphone.
4) Why can’t all phones use the Uconnect Access App? > The Uconnect Access App has
been designed to work on most smartphones with the Apple and Android operating
systems. The capabilities of these smartphone allows us to remotely command your
vehicle. Other operating systems may be supported in the future.
5) Why is the Uconnect Access App running slow? > The Uconnect Access App relies on
the cellular connection from your smartphone to send commands to your vehicle. If
your smartphone is in an area with below average coverage, it will take longer to log in
and send commands.
December 2013 | Uconnect is a trademark of Chrysler Group LLC.