Volunteer
Handbook
Connecticut and Rhode Island Region
A reference guide of general information and procedures for
Red Cross Volunteers
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Table of Contents
Welcome Message ______________________________________________________________ 9
American Red Cross Mission _____________________________________________________ 9
Red Cross History ______________________________________________________________ 9
Fundamental Principles of the Red Cross/Red Crescent Network _____________________ 10
Values ______________________________________________________________________ 12
Vision Statement _____________________________________________________________ 13
Volunteer Involvement ____________________________________________________ 14
Commitment to Volunteers, Diversity and Youth Involvement ________________________ 14
Definition of an American Red Cross Volunteer ____________________________________ 15
Volunteer Classification ________________________________________________________ 15
Role of the Board of Directors or Installation Advisory Councils ______________________ 15
Volunteer and Employee Roles and Relationships __________________________________ 16
What You Can Expect the American Red Cross to Provide for You _____________________ 16
What You Can Expect as a Red Cross Volunteer ____________________________________ 17
Insurance for Volunteers _______________________________________________________ 17
Dual Role of Red Cross Volunteers and Employees __________________________________ 19
Recruitment and Assignments ______________________________________________ 20
Role of the Volunteer Management Unit __________________________________________ 20
Volunteer Connection _________________________________________________________ 20
Volunteer Position Descriptions _________________________________________________ 22
Recruitment and Equal Opportunity______________________________________________ 22
Recruitment of Minors (parent/guardian release form)______________________________ 22
Service at the Discretion of the Organization ______________________________________ 23
Reference and Background Checks _______________________________________________ 23
Acceptance and Appointment of Volunteers _______________________________________ 24
Emergency Contact Information _________________________________________________ 25
Former Employees as Volunteers ________________________________________________ 25
Supervision, Training and Miscellaneous _____________________________________ 26
Role of Supervisors ____________________________________________________________ 26
Performance Feedback ________________________________________________________ 26
Training for Volunteers ________________________________________________________ 27
Communicating with the Volunteer Supervisor _____________________________________ 27
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Separation from Red Cross Volunteer Involvement _________________________________ 27
Awards and Recognition________________________________________________________ 28
Reimbursement for Approved Expenses ___________________________________________ 29
Tracking Volunteer Hours ______________________________________________________ 29
Attendance __________________________________________________________________ 29
Work Schedules _______________________________________________________________ 30
Holidays _____________________________________________________________________ 30
Safety & Security _________________________________________________________ 32
Workplace Safety and Security __________________________________________________ 32
Injuries While Volunteering _____________________________________________________ 33
Use of American Red Cross Vehicles______________________________________________ 33
Red Cross Property ____________________________________________________________ 35
Handling Money ______________________________________________________________ 35
Emergency Evacuation Procedures _______________________________________________ 35
Conduct and Ethics _______________________________________________________ 37
Code of Conduct ______________________________________________________________ 37
Nepotism and Fraternization____________________________________________________ 39
Confidential Information and Intellectual Property _________________________________ 39
Disclosure of Actual or Potential Conflicts of Interest _______________________________ 40
Harassment Free Workplace ____________________________________________________ 40
Violence Free Work Environment ________________________________________________ 42
Dispute Resolution ____________________________________________________________ 43
Issue Resolution ______________________________________________________________ 44
Progressive Discipline _________________________________________________________ 46
Red Cross Communication Systems ______________________________________________ 46
Social Networking _____________________________________________________________ 48
Non-Solicitation/Distribution of Literature ________________________________________ 49
Drugs and Alcohol _____________________________________________________________ 50
Smoking _____________________________________________________________________ 52
Representing the American Red Cross ____________________________________________ 52
Media Inquiries _______________________________________________________________ 52
Dress Code ___________________________________________________________________ 53
Personal Phone Calls __________________________________________________________ 53
The Concern Connection Line ___________________________________________________ 53
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Reporting Suspected Child Abuse and Neglect _____________________________________ 54
Acknowledgement and Receipt _____________________________________________ 55
Receipt and review of policies form _____________________________________________ 55
Headquarters Address _____________________________________________________ 55
Appendix ________________________________________________________________ 56
About the Connecticut and Rhode Island Region ___________________________________ 56
American Red Cross Code of Conduct ____________________________________________ 58
Issue Resolution Form _________________________________________________________ 59
American Red Cross First Report of Accident ______________________________________ 61
Parental/Guardian Consent _____________________________________________________ 65
Emergency Information ________________________________________________________ 65
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Dear New Volunteer:
On behalf of everyone in the American Red Cross, welcome and thank you for
joining our team. You are now a member of one of the most trusted and
distinguished humanitarian services organizations in the world. Each of us is an
important member of a global Red Cross network.
In the Connecticut and Rhode Island Region, more than 4,000 Red Cross volunteers
donate their time and talent to help local citizens “prevent, prepare for and respond
to emergencies.”
This handbook was created to give you important information that will enhance your
volunteer experience. Please take the time to read through it and refer back to it as
questions arise.
Feel free to contact the Volunteer Resources Department at (877) 287-3327 for
additional information or to pass along suggestions or comments.
Once again, welcome to the American Red Cross. We wish you a rewarding
experience as an American Red Cross volunteer.
Sincerely,
Mario J. Bruno, Region Chief Executive Officer
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Welcome Message
Welcome to the American Red Cross. Thank you for joining our cadre of over 5 million
American Red Cross volunteers and volunteer blood donors.
This handbook was prepared to give you some essential information about the policies and
expectations of the American Red Cross. The handbook has been organized by topic to help
you find information you need easily. You are also encouraged to talk with your supervisor
and the Volunteer Manager if you have any questions about the content of this handbook.
The American Red Cross reserves the right to modify the policies in this handbook
without prior notice. The policies described in this handbook replace all prior
policies, handbooks or policy guidance provided.
Thank you for giving your time and talents to help others. We hope that you find
volunteering with the American Red Cross a positive and rewarding experience.
American Red Cross Mission
The American Red Cross prevents and alleviates human suffering in the face of
emergencies by mobilizing the power of volunteers and the generosity of donors.
Red Cross History
Clara Barton founded the American Red Cross in 1881. In 1905, the United States
Congress gave Red Cross a charter that mandates it to provide relief for domestic
and international disaster victims and communication services for members of the
Armed Forces.
Facts about the Red Cross -
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§ The International Committee of the Red Cross was founded by Henry Dunant in
1863. Its Headquarters is in Geneva, Switzerland.
§ The American Red Cross was founded by Clara Barton in 1881 and is part of the
International Red Cross and Red Crescent Movement.
§ The United States Congress has mandated that the Red Cross must provide
services for the military and their families and provide relief assistance during
disasters, domestic and international.
§ American Red Cross Headquarters is in Washington, DC.
§ There are over 2,000 Red Cross locations and 35 blood services regions in the
United States; we also have Service to the Armed Forces stations serving
members of the military and their families in the US and overseas.
§ All American Red Cross disaster assistance is an outright gift. It is funded by
voluntary contributions from the American people.
§ The Red Cross has been awarded the Nobel Peace Prize four times.
The International Red Cross and Red Crescent global network consist of societies in
over 186 countries. It is unique among voluntary service organizations because its
mission centers on a set of seven Fundamental Principles, adopted in 1965.
Fundamental Principles of the Red Cross/Red Crescent Network
Volunteers are expected to adhere to the Fundamental Principles of the International
Red Cross Movement: humanity, impartiality, neutrality, independence, voluntary
service, unity, and universality. Brief descriptions of each are provided below:
Humanity:
The Red Cross, born of a desire to bring assistance without discrimination to the
wounded on the battlefield, endeavors -- in its international and national capacity --
to prevent and alleviate human suffering wherever it may be found. Its purpose is to
protect life and health and to ensure respect for the human being. It promotes
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mutual understanding, friendship, cooperation and lasting peace amongst all
peoples.
Impartiality:
It makes no discrimination as to nationality, race, religious beliefs, class or political
opinions. It endeavors to relieve the suffering of individuals, being guided solely by
their needs, and to give priority to the most urgent cases of distress.
Neutrality:
In order to continue to enjoy the confidence of all, the Red Cross may not take sides
in hostilities or engage at any time in controversies of a political, racial, religious or
ideological nature.
Independence:
The Red Cross is independent. The national societies, while auxiliaries in the
humanitarian services of their governments and subject to the laws of their
respective countries, must always maintain their autonomy so that they may be able
at all times to act in accordance with Red Cross principles.
Voluntary service:
The Red Cross is a voluntary relief movement not prompted in any manner by desire
for gain.
Unity:
There can be only one Red Cross or Red Crescent Society in any one country. It
must be open to all. It must carry on its humanitarian work throughout its territory.
Universality:
The Red Cross is a worldwide institution in which all societies have equal status and
share equal responsibilities and duties in helping each other.
Our commitment to the Fundamental Principles brings us together with a common
purpose and inspires us to excel and to behave in ways that inspire the trust of the
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American people. Each of us is responsible for upholding and living in accordance
with these values every day.
Values
Along with the mission and vision statements, we also want to lay out the values
that are essential to our continued success: compassionate, collaborative, creative,
credible and committed.
These values are not new to the Red Cross, but this gives us a common language
and foundation to grow on. The values drive how we accomplish our goals and
conduct ourselves to execute and achieve our strategic journey.
§ Compassionate: We are dedicated to improving the lives of those we serve
and to treating each other with care and respect.
§ Collaborative: We work together as One Red Cross family, in partnership with
other organizations, and always embrace diversity and inclusiveness.
§ Creative: We seek new ideas, are open to change and always look for better
ways to serve those in need.
§ Credible: We act with integrity, are transparent guardians of the public trust
and honor our promises.
§ Committed: We hold ourselves accountable for defining and meeting clear
objectives, delivering on our mission and carefully stewarding our donor
funds.
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Vision Statement
The American Red Cross, through its strong network of volunteers, donors and
partners, is always there in times of need. We aspire to turn compassion into action
so that...
... all people affected by disaster across the country and around the world
receive care, shelter and hope;
... our communities are ready and prepared for disasters;
... everyone in our country has access to safe, lifesaving blood and blood
products;
... all members of our armed services and their families find support and
comfort whenever needed; and
... in an emergency, there are always trained individuals nearby, ready to use
their Red Cross skills to save lives.
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Volunteer Involvement
Commitment to Volunteers, Diversity and Youth Involvement
The achievement of the goals of the American Red Cross is best served by the active
participation of members of the community. To this end, the American Red Cross
accepts and encourages the involvement of volunteers at all levels of the
organization and within all appropriate programs and activities.
Volunteers are indispensable and are how the American Red Cross accomplishes its
mission. They shall be extended the right to be given meaningful assignments, the
right to be treated as equal co-workers, the right to effective supervision, the right
to full involvement and participation and the right to recognition for work done. In
return, volunteers shall agree to actively perform their duties to the best of their
abilities and to remain loyal to the values, goals and procedures of the organization.
The American Red Cross is committed to diversity and inclusiveness. Our employees,
volunteers, governance, customers, financial contributors, clients, suppliers and
vendors should be representative of the diversity of the people residing in each local
community the Red Cross serves. We are committed to people diversity, program
diversity and service diversity.
Youth volunteers are welcomed! However, as volunteers who have not reached age
18, youth volunteers must have the written consent of a parent or guardian prior to
volunteering. The volunteer work assigned to a minor will be performed in a non-
hazardous environment and will comply with all appropriate requirements of child
labor laws.
Young volunteers are a vital link to the life of the American Red Cross and the
future of this country. The American Red Cross is committed to developing youth
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involvement so that young people may better serve their community and become
the leaders of tomorrow.
Definition of an American Red Cross Volunteer
A Red Cross volunteer is an individual who freely assists the American Red Cross in
the accomplishment of its mission without expectation or receipt of compensation.
Volunteer Classification
Active volunteer - All individuals that have successfully completed a background
check and application process are considered active volunteers. Active volunteers
have demonstrated an ongoing commitment to the Red Cross and whose names
and addresses are registered in the Volunteer Management System.
Episodic Volunteers - An episodic volunteer is someone who volunteers for a specific
event or project and one in which we didn't register in the Volunteer Management
System. Types of episodic volunteers include: employees/members of an
organization sponsoring a blood drive who volunteer to support that drive;
employees/members of an organization who volunteer for a project like a "day of
service"; spontaneous disaster volunteers who aren't registered in Volunteer
Connection; etc.
Role of the Board of Directors or Installation Advisory Councils
Board members and Advisory Councils serve as volunteer leaders of the American
Red Cross at the local level. The objective of the board or council is to partner with
and provide guidance to the executive officer in developing and monitoring local
strategies to deliver mission related services, fundraising, and community presence
and outreach within the chapter jurisdiction.
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Volunteer and Employee Roles and Relationships
The American Red Cross is an organization governed, supported by and primarily
staffed by volunteers. Employees are enablers of, and not substitutes for, volunteers.
Volunteers serve in direct service, support service, fundraising, consulting and
advisory roles. Volunteers may be involved in all programs and activities of the
organization. Volunteers and employees are partners in implementing the mission
and programs of the American Red Cross. Volunteers and employees have equal
and complementary roles to play. Volunteers are encouraged to understand and
respect the needs and abilities of the employees.
What You Can Expect the American Red Cross to Provide for You
1. A suitable assignment based upon your interests, skills and availability, as well as
the American Red Cross needs.
2. Orientation and training to help you perform your job.
3. The opportunity to work as part of a team, to contribute to the welfare of the
community and the organization, and to be recognized for your contribution.
4. The support you need to do your job, including necessary equipment, supplies,
work space and helpful supervision.
5. The opportunity to give feedback about your Red Cross volunteer experience.
6. The chance to grow and develop as a volunteer through participation in other
Red Cross activities, special training events, meetings and more responsible
positions.
7. Proper supervision in an appropriate work setting.
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What You Can Expect as a Red Cross Volunteer
Your responsibility as a volunteer:
1. Be realistic and candid in accepting your assignment, taking into consideration
your interests, skills and availability, as well as the needs of the American Red
Cross.
2. Learn your volunteer assignment as well as you can by completing all required
training, asking questions and staying in touch with your supervisor.
3. Contribute to the Red Cross by being reliable and dependable in doing your job
and working with your co-workers.
4. Follow all policies and guidelines of the American Red Cross, sign a Code of
Conduct, observe confidentiality when needed, and engage in appropriate public
behavior at all times.
5. Participate in the feedback process by letting the chapter know how you feel
about your volunteer experience and by giving constructive suggestions for
improvement in any area.
6. Develop your skills as a volunteer by participating in training and development
opportunities. Learn as much as you can to do the best job possible.
Insurance for Volunteers
In general, the American Red Cross insurance covers volunteers while they are acting
as agents for the Red Cross for –
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§ Liabilities they might incur while performing assigned Red Cross duties
§ Liabilities incurred as a result of accidents while driving a Red Cross motor
vehicle
§ Wrongful acts such as any breach of duty, error, misstatement, or misleading
statement by any volunteer which is committed while performing official
duties on behalf of the Red Cross.
Red Cross does not provide primary health/medical insurance and volunteers should
turn to their personal health and medical insurance if injured. Questions about
insurance for volunteers can be referred to the Volunteer Manager.
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Dual Role of Red Cross Volunteers and Employees
At times, employees of the American Red Cross may desire to volunteer for the
organization. Exempt employees may volunteer for the American Red Cross.
However, because of the overtime requirements of the Fair Labor Standards Act,
non-exempt employees may only volunteer for the American Red Cross in certain
limited circumstances. Specifically, a non-exempt employee is not permitted to
volunteer his or her time to the American Red Cross, except when all of the
following conditions have been met:
1. The service is entirely voluntary with no promise of advancement or penalty
for not volunteering -- that is, it is not coerced;
2. The volunteer work is sufficiently distinct from, and in a different capacity
than, the work for which the non-exempt employee is paid. For example, a
non-exempt employee who teaches any courses as part of his or her usual
job functions may not “volunteer” to teach other courses; and
3. The volunteer neither expects to receive pay for the volunteer work nor
receives any wages for the work.
Any employee who wishes to volunteer services for American Red Cross must speak
to his or her manager and complete a volunteer application form and the volunteer
intake process, before performing any such volunteer service.
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Recruitment and Assignments
Role of the Volunteer Management Unit
The productive involvement of volunteers requires a planned and organized effort.
The function of the Volunteer Management Unit at the Region or SAF station is to
provide a central coordinating point for effective volunteer placement within the
American Red Cross, and to direct and assist volunteer and employee efforts jointly
to provide more productive services. The Volunteer Management Unit shall also
bear responsibility for maintaining liaison with other volunteer programs in the
community and assisting in community-wide efforts to recognize and promote
volunteering. The Volunteer Management Unit shall bear primary responsibility for
planning for effective volunteer deployment, for assisting staff in identifying
productive and creative volunteer roles, for recruiting suitable volunteers and for
tracking and evaluating the contributions of volunteers to the organization.
Volunteer Connection
Volunteer Connection is a single organization-wide volunteer management system
used to engage, match, train and deploy volunteers in order to respond to
community needs and deliver the Red Cross mission. This system offers volunteers
an attractive and interactive registration and on-going, rewarding experience.
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Volunteer Connection allows volunteers to:
Login to Volunteer Connection
§ Visit http://volunteerconnection.redcross.org
§ Or the site can also be accessed from our National website: redcross.org –
Under the Volunteer section, click on “Current Volunteers.”
§ Enter the username and password you created when you completed the
application. Forgot your username? Contact your Volunteer Manager.
Build their Red Cross Record
-Administer their own member
profile
-
Record volunteer hours
Stay Informed
-Communicate with other
volunteers
-
Learn about your local Red
Cross
Manage their Involvement
-Learn about and apply for volunteer
opportunities
-
Schedule shifts
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Volunteer Position Descriptions
Every registered volunteer position in the American Red Cross has a volunteer
position description summarizing the principal duties, responsibilities, qualifications
and essential work functions of the volunteer assignment. Volunteer position
descriptions should be periodically updated to reflect changes in title, assignment or
essential work functions.
Recruitment and Equal Opportunity
Volunteers are recruited by the Red Cross on a pro-active basis, with the intent of
broadening and expanding volunteer involvement to assist in mobilizing
communities to help people prevent, prepare for and respond to disasters and other
life-threatening emergencies.
The Red Cross does not discriminate against, nor does it tolerate discrimination
against or harassment of, any person based on race, color, religion, sex, sexual
orientation, national origin, age, disability, veteran status. Marital status, citizenship
or any other characteristic protected by applicable law. Volunteers are recruited
based upon their skills, abilities and suitability to perform volunteer responsibilities.
Placement: In placing a volunteer in a position, attention shall be paid to the
interests and capabilities of the volunteer and to the requirements of the volunteer
position. Placement shall be made only when the requirements of both the volunteer
and the supervising staff can be met. In order to provide a positive work
experience, a volunteer should not be assigned to a “make-work” position, and a
position should only be given to a qualified and interested volunteer.
Recruitment of Minors (parent/guardian release form)
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Volunteers who are under the age 18 must have the written consent of a parent or
legal guardian prior to volunteering. The volunteer services assigned to a minor will
be performed in a non-hazardous environment and will comply with the appropriate
requirements of child labor laws. (See release form in Appendix.)
Service at the Discretion of the Organization
The American Red Cross accepts the service of all volunteers with the understanding
that such service is at the sole discretion of the American Red Cross. Volunteers
agree that the organization may at any time, for whatever reason, decide to
terminate the volunteer’s relationship with the American Red Cross or to make
changes in the nature of their volunteer assignment.
Reference and Background Checks
The American Red Cross strives to maintain a safe and productive workplace with
honest, trustworthy, qualified, reliable and non-violent volunteers and employees
who do not present a risk of harm to their co-workers or others. The American Red
Cross performs, or may request that third parties perform, reference and background
checks at time of the volunteer application management process. All reference and
background checks will be performed in accordance with applicable federal and/or
state law.
Reference and background checks include volunteer history and education
verification, criminal history, social security number verification and sex offender
registry review, where available, and licensure and motor vehicle record if
appropriate to the position. In conducting reference and background checks, the
American Red Cross may use consumer reporting agencies to gather and report
information to the American Red Cross in the form of consumer or investigative
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consumer reports. All reference and background check results will be maintained in
a confidential file by the Volunteer Management Unit.
Potential and current volunteers are expected to cooperate fully with reference and
background checks. Cooperation includes, among other things, providing written
consent to conduct a reference and background check and responding with truthful
and complete information to inquiries made by the American Red Cross or third
party investigators during the reference and background check process. Failure to
cooperate in these respects, or any attempt to interfere with implementation of this
policy, or the American Red Cross efforts to obtain relevant information, will result in
termination of volunteer involvement.
A Red Cross Unit is responsible for assignment of qualified adult leaders to
supervise youth or work with youth activities. It is critical that all adults directly
responsible for youth activities, whether employed or volunteer, undergo the same
screening process. The expectations of the community and parents as well as legal
requirements place additional responsibilities on a Red Cross unit in selecting adult
leaders.
Please note, careful supervision of staff working with young people takes precedent
regardless of screening processes.
Acceptance and Appointment of Volunteers
Service as an active volunteer with the organization begins with an official welcome
notification of acceptance and completion of all the necessary steps in Volunteer
Connection or appointment to a volunteer position. Confirmation of active status
may only be given by an authorized representative of the Volunteer Management
Unit. No volunteer shall begin performance of any position until they have been
officially accepted for that position and have completed all necessary screening and
paperwork. At the time of final acceptance, each volunteer shall complete the
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volunteer process and shall receive a copy of a volunteer position description and
agreement of service.
Emergency Contact Information
It is the responsibility of each volunteer to regularly update their personal contact
information and emergency contact information in Volunteer Connection.
Former Employees as Volunteers
Employees who have terminated their employment with the American Red Cross
may apply for volunteer positions. Only those employees who resigned or retired
“in good standing” will be considered for volunteer opportunities.
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Supervision, Training and Miscellaneous
Role of Supervisors
Each volunteer has a clearly identified supervisor who is responsible for direct
management of that volunteer. This supervisor may be a volunteer or employee.
This supervisor is responsible for the day-to-day management and guidance of the
work of the volunteer and shall be available to the volunteer for consultation and
assistance.
The supervisor has primary responsibility for developing suitable assignments for the
volunteer, for involving the volunteer in the communication flow of the Red Cross
office and for providing feedback to the volunteer regarding their work.
A volunteer or employee who is assigned supervisory responsibility for volunteer(s)
shall have this responsibility delineated in their position/job description.
Performance Feedback
Volunteers and their supervisors are encouraged to have informal, open and honest
discussion on an ongoing basis about work performance and goals of the volunteer.
A more formal performance review may be conducted at any time at the discretion
of the volunteer's supervisor. Performance reviews are intended to reflect the
volunteer's effectiveness on the job, and are a continuing record of work
performance. They allow the supervisor to measure the volunteer’s work against the
requirements of their positions, review results of negotiated business goals, and
assess general performance behaviors. Volunteers can expect to receive
performance reviews at least annually.
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As a result of performance feedback, volunteer development activities may be
pursued. Volunteer development is a collaborative effort between the American Red
Cross supervisors and volunteers to align individual goals with the overall direction
of the American Red Cross. Development efforts are focused on building the
capabilities of all volunteers.
Episodic and spontaneous volunteers also receive regular feedback from their
supervisors.
Training for Volunteers
Volunteers and employees should have equal access to training for equivalent
positions. All volunteers must go through Red Cross orientation. Volunteer
development is a collaborative effort between the American Red Cross, supervisors
and volunteers to align individual goals with the overall direction of the American
Red Cross. Development efforts are focused on building the capabilities of all
volunteers. Developmental activities may include both hands-on projects and formal
training.
Communicating with the Volunteer Supervisor
A department supervisor is responsible for maintaining regular communications with
the Volunteer Management Unit regarding the status of the volunteer(s) they are
supervising, and are responsible for the timely provision of all necessary paperwork
to the Volunteer Management Unit. The Volunteer Management Unit should be
informed immediately of any substantial change in the work or status of a volunteer
and should be consulted in advance before any corrective action is taken.
Each volunteer should be provided with information for contacting their supervisor
regarding queries or concerns.
Separation from Red Cross Volunteer Involvement
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Voluntary separation
from the American Red Cross occurs when a volunteer resigns
or retires. Volunteers are encouraged to give the American Red Cross at least two
weeks’ notice of intent to resign stating the reason for leaving and the intended last
day of work. A volunteer who does not report to work for three consecutive
assignments without contacting his or her supervisor may be considered to have
abandoned the position and voluntarily resigned from volunteer involvement.
Involuntary separation
occurs when a volunteer is discharged or when the position
comes to an end.
On or before the volunteer’s last day of work, an exit interview should be scheduled,
at which time all Red Cross property must be returned. This includes American Red
Cross-authorized credit cards (including but not limited to Visa, rental car, car
service, telephone) and American Red Cross properties (including, but not limited to,
equipment, supplies, policy manuals, organization manuals, business documents,
papers, files, proprietary information, computers and accessories, portable
telephones, procurement cards, access cards, identification badges and keys).
Settlement of volunteer obligations (e.g., advances) must also be completed at the
time of termination/separation.
The interview should ascertain why the volunteer is leaving, suggestion for
improving the position and the possibility of future volunteer involvement.
Awards and Recognition
The American Red Cross is committed to recognizing its volunteers and employees.
As a Red Cross volunteer you are eligible for a number of awards both locally and
nationally. More information about local or national Red Cross awards and
recognition program(s) is available from the Volunteer Management Unit.
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Reimbursement for Approved Expenses
Volunteers may be eligible for reimbursement of reasonable expenses incurred while
undertaking business for the American Red Cross. Volunteers should check with their
supervisors regarding specific reimbursable items and prior approval must be
obtained from a supervisor.
All volunteers authorized to use their personal automobile for official travel may be
reimbursed at the rate determined by the Region. The expense report should show
mileage for point-to-point travel. Reimbursement on a mileage basis is expected to
reasonably cover all out-of-pocket costs of operations except for parking and tolls,
which should be listed separately on the expense report, regardless of amount. The
annual accumulative amount of travel reimbursement may be taxable by IRS
regulations. Volunteers can elect to not be reimbursed for mileage and deduct it as
a charitable contribution on their taxes. Please consult with the IRS or other tax
consultant.
Tracking Volunteer Hours
The American Red Cross does track volunteer hours of service through Volunteer
Connection. It is the responsibility of the volunteer and their supervisor to update
and manage all volunteer hours within the Volunteer Connection system.
Attendance
The American Red Cross expects all volunteers to assume diligent responsibility for
their attendance and promptness. Volunteers who are unable to come to work or
who will be late should notify their supervisors at least two hours prior to their
scheduled start time. Frequent absenteeism or lateness that is unexcused or
excessive may result in disciplinary action, up to and including separation.
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Volunteers who have been absent for health reasons may be asked to provide a
medical release prior to being allowed to return to active volunteering.
Work Schedules
The American Red Cross establishes the time and duration of working hours as
required by workload, customer service need and the efficient management of
resources. Daily and weekly work schedules may be changed from time to time at
the discretion of the American Red Cross as needed. The schedule of work hours
and meal period for volunteers is determined by the supervisor and changes in work
schedules are announced as far in advance as practicable. Changes in work schedule
and hours will be tracked in Volunteer Connection. It is the responsibility of the
volunteer to check within the Volunteer Connection system for any changes in
schedule or contact their supervisor.
The Connecticut and Rhode Island Region recognizes that there may be occasions
when the weather is so severe that reporting for volunteering is not possible. In
addition, since we offer classes through many different business and organizations,
at their request, we may need to cancel a class due to severe weather. If there is a
question of the office closing or a community class being cancelled due to severe
weather, volunteers are asked to call 860-678-2816 (toll-free 1-877-243-5727, ext.
2816) after 7:00 AM for a recorded message with closing or late opening
information. Volunteers may also call their supervisors or the Volunteer Resources
Department before reporting to their assignments. Please note: Blood drives are
rarely cancelled due to weather. However, volunteers are not expected to report to
drives when travel conditions are unsafe. A blood drive being held in a school will
be cancelled if schools in that town are closed due to severe weather conditions.
Holidays
The American Red Cross observes ten holidays each calendar year.
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The holidays observed are:
Holiday Date Observed
New Year's Day January 1
Martin Luther King, Jr., Day 3
rd
Monday in January
President’s Day 3
rd
Monday in February
Memorial Day Last Monday in May
Independence Day July 4
Labor Day 1
st
Monday in September
Veterans Day November 11
Thanksgiving Day 4
th
Thursday in November
Day After Thanksgiving Day After Thanksgiving
Christmas Day December 25
Holidays that fall on Sunday will be observed the following Monday. Holidays
that fall on Saturday will be observed on the preceding Friday.
In order to maintain adequate staffing and production levels, management
reserves the right to request a volunteer to work on a holiday. Note: the
volunteer may decline this request.
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Safety & Security
Workplace Safety and Security
In order to provide a secure, safe and healthy work environment for volunteers, the
American Red Cross periodically provides information to volunteers about workplace
safety, health, and security issues through regular internal communication means
such as meetings, memos or other written communications.
Volunteers are discouraged from bringing large amounts of cash or other personal
valuables to work unless absolutely necessary. The American Red Cross is not
responsible for volunteers’ personal items that are lost or stolen.
Some of the best safety improvement ideas come from volunteers. Those with
ideas, concerns or suggestions for improved safety and security in the workplace are
encouraged to bring them to management’s attention so that the safety and welfare
of all volunteers can be improved. Volunteers should feel free to report, without
fear of retaliation, any condition which they believe poses a safety, health or security
risk in the workplace. The American Red Cross will investigate such reports
promptly and thoroughly and take appropriate corrective action. Further, any
comments or jokes regarding threats of violence will be taken seriously, and dealt
with appropriately and promptly.
Each volunteer is expected to obey safety rules and to exercise caution in all work
activities. Volunteers must immediately report any unsafe condition to their
supervisor. Volunteers who violate safety standards, who cause hazardous or
dangerous situations, who fail to report where appropriate, or fail to remedy such
situations, may be subject to disciplinary action, up to and including separation.
In the case of accidents that result in injury, regardless of how insignificant the injury
may appear, volunteers should immediately notify their supervisor.
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Injuries While Volunteering
All volunteers are expected to follow appropriate safety guidelines while
volunteering. However, even under the best circumstances, an accident may occur.
If a volunteer is injured, even slightly, the volunteer is expected to immediately stop
the activity that caused the injury and seek first aid or medical attention if necessary.
The volunteer must inform his or her supervisor about the incident and complete an
incident report form. If the volunteer is unable to reach the supervisor, then the
volunteer must contact the Volunteer Management Unit. The volunteer should not
resume the activity until treatment has been provided and/or he or she has been
given the approval from a supervisor to continue the activity.
Volunteers who become unable to work because of a volunteer related illness or
injury must inform their supervisor as soon as possible. Refer to the Insurance for
Volunteers Section.
Use of American Red Cross Vehicles
Volunteers may be required to travel as part of their responsibilities. Volunteers
who drive as part of their responsibilities are required to do so in a friendly,
courteous and safe manner. It is the policy of the American Red Cross to make sure
its drivers are qualified and legally authorized to safely operate motor vehicles used
in the course of company business. Only those volunteers who meet the
qualifications of the American Red Cross vehicle policy are allowed to operate Red
Cross vehicles or operate a personal vehicle on Red Cross business.
Drivers are responsible for the safe operation of their vehicle. At no time are they
permitted to subject a Red Cross vehicle to abuse through careless or reckless
operation.
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Drivers are required to notify the American Red Cross of license suspensions or
revocations, and to report accidents or damage to company vehicles no matter how
insignificant they appear within 24 hours. Drivers who fail to comply with these
rules may face disciplinary action up to and including separation.
Seat belts must be used at all times, by both the driver and all occupants of the
vehicle. Failure to properly use seat belts will also be cause for disciplinary action.
No volunteer, while operating a Red Cross vehicle, or while driving his or her
personal vehicle on American Red Cross business, may use a hand-held cellular
telephone. Smoking is prohibited in Red Cross vehicles.
No driver may operate a motor vehicle while the driver’s ability or alertness is so
impaired, through fatigue, illness, taking medication or any other cause, as to make
it unsafe for the driver to operate the vehicle. Volunteers who drive Red Cross
vehicles while under such conditions, which could impair their driving ability, face
disciplinary action up to and including separation.
Drivers can be disqualified from driving vehicles for a number of reasons, including
involvement in a number of accidents, or a demonstration of disregard for the safety
of the public, as evidence by excessive speeding, reckless driving, driving under the
influence, driving while his/her license is suspended or revoked, other evidence of
reckless driving, failure to report an accident and/or breaking any motor vehicle
laws.
Parking and traffic fines incurred while utilizing vehicles are the responsibility of the
driver and will not be paid by the American Red Cross.
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Red Cross Property
The American Red Cross works to prevent property loss of any kind. All property
used to conduct business belongs to the American Red Cross. The American Red
Cross assumes no liability for personal property brought into the workplace or any
Red Cross worksite.
Handling Money
Whenever possible, two or more volunteers and/or employees should be involved
when handling money, fees and donations to ensure that funds are adequately
accounted for.
Emergency Evacuation Procedures
Every Red Cross location has developed the following Emergency Evacuation
Procedures from our facilities.
When the alarm sounds or when the order to evacuate is announced:
1. Upon hearing the alarm or receiving the order to evacuate, each Volunteer will
follow the Evacuation Plan.
2. Any necessary equipment shutdown procedures should be initiated for each
department as previously planned.
3. Volunteers will make provisions to assure that all handicapped personnel in their
departments have been safely evacuated and will assist as required.
4. Evacuate the building in an orderly manner.
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5. All personnel will walk to the assembly area specified by their location.
6. Keep roadways clear for emergency vehicles.
7. Personnel will be advised when the facility is safe for re-entry. Do not attempt to
re-enter the building until advised by Management.
Do not panic - do not use elevator - do not try to save equipment or records - do
not re-enter the building until an “all clear” is issued by the fire marshals, fire
department, or management.
There will be occasional drills to test the evacuation plan and to familiarize
personnel with proper procedures.
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Conduct and Ethics
Code of Conduct
All volunteers and employees of the American Red Cross, in delivering Red Cross
services and in all other Red Cross activities, shall meet the following standards
of conduct:
No volunteer or employee shall:
a. Authorize the use of or use for the benefit or advantage of any person, the
name, emblem, endorsement, services, or property of the American Red Cross,
except in conformance with American Red Cross policy.
b. Accept or seek on behalf of any person, any financial advantage or gain of
other than nominal value offered as a result of the volunteer's or employee’s
affiliation with the American Red Cross.
c. Publicly use any American Red Cross affiliation in connection with the
promotion of partisan politics, religious matters, or positions on any issue not in
conformity with the official position of the American Red Cross.
d. Disclose or use any confidential American Red Cross information that is
available solely as a result of the volunteer's or employee’s affiliation with the
American Red Cross to any person not authorized to receive such information or
use to the disadvantage of the American Red Cross any such confidential
information, without the express authorization of the American Red Cross.
e. Knowingly take any action or make any statement intended to influence the
conduct of the American Red Cross in such a way as to confer any financial
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benefit on any person, corporation, or entity in which the individual has a
significant interest or affiliation.
f. Operate or act in any manner that is contrary to the best interests of the
American Red Cross.
g. Operate or act in a manner that creates a conflict with the interests of the
American Red Cross and any organization in which the individual has a personal,
business, or financial interest. The individual shall disclose such conflict of interest
to the American Red Cross chair of the appropriate governing board, the
appropriate Executive Officer, or the General Counsel, as applicable, upon
becoming aware of it. Where required, the individual shall absent himself or
herself during deliberations, and shall refrain from participating in any decisions
or voting in connection with the matter.
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Nepotism and Fraternization
The American Red Cross permits the volunteer involvement of qualified relatives of
employees as long as such volunteer involvement does not, in the opinion of the
American Red Cross, create actual or perceived conflicts of interest. For purposes of
this policy, “relative” is a spouse, significant other, child, parent, sibling, grandparent,
grandchild, aunt, uncle, niece, nephew or corresponding in-law or “step” relation
with whom the volunteer has a relationship. The American Red Cross exercises
sound business judgment in the placement of related volunteers in accordance with
the following guidelines:
1. Individuals who are relatives may work in the same American Red Cross
facility, as long as no direct reporting or supervisory relationship exists. No
volunteer is permitted to work within the “chain of command” of a relative
such that the volunteer’s work responsibilities or career progress could be
influenced by a relative.
2. No relatives are permitted to work in any positions, in which the American
Red Cross believes an inherent conflict of interest may exist.
3. Volunteers who marry or enter into a romantic relationship while volunteering
are treated in accordance with these guidelines. If, in the opinion of the
American Red Cross, an actual or apparent conflict arises as a result of a
relationship or marriage, one of the volunteers will be reassigned or volunteer
involvement will end within 90 days if no reassignment is available.
This policy applies to all categories of volunteer assignments.
Confidential Information and Intellectual Property
Red Cross has sole entitlement and copyrights to any intellectual property that is
conceived or developed by volunteers, employees and its agents during the course
of service to the American Red Cross. All registered volunteers and employees are
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required to sign a Confidential Information and Intellectual Property Agreement as a
condition of volunteer involvement as required in the Board of Governors Manual.
Intellectual property includes inventions, discoveries, and original works of
authorship as defined by US patent, trademark, and copyright law. Questions about
this policy should be directed to the Office of Volunteer Services department.
Disclosure of Actual or Potential Conflicts of Interest
All volunteers and employees, at all levels of Red Cross service, must disclose any
actual or potential conflict of interest to their supervisor and the Office of General
Counsel immediately upon becoming aware of such actual or potential conflict of
interest. In particular, any actual or potential conflict of interest between a
volunteer’s or employee’s obligation to operate in the best interests of the Red
Cross and (a) the interest of any organization in which such volunteer or employee
has a financial interest, or with which he or she is affiliated, or (b) such volunteer’s or
employee’s personal interest, must be reported immediately.
If any questions arise, your supervisor should be consulted to determine whether a
conflict exists and, if so, to determine the appropriate course of action.
Harassment Free Workplace
The American Red Cross Region is committed to a work environment free from
unlawful harassment in which everyone is treated with respect and dignity while
working, while on a Red Cross site/premises, while traveling on Red Cross business,
or at a Red Cross social function. The American Red Cross has zero tolerance for
unlawful harassment.
Unlawful harassment is defined as harassment based on any characteristic protected
by applicable federal, state or local law including race, religion, color, sex, national
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origin, age, veteran or disability status, which is sufficiently severe or pervasive as to
alter the working conditions of a volunteer or employee. Examples of conduct
prohibited by this policy include, but are not limited to:
1. Verbal or physical conduct that harasses a volunteer on the basis of a
category protected by applicable federal, state or local law and that is
sufficiently severe or pervasive as to create an intimidating, threatening,
offensive or hostile environment.
2. Sexual displays or publications, or other verbal or physical conduct, where an
volunteer is told either explicitly or implicitly that he or she must submit to
the conduct to remain involved as a volunteer or where his or her reaction to
the conduct is used as a basis for a management decision, such as evaluation,
advancement, assigned duties, disciplinary action, or any other condition of
volunteer involvement or career development. Examples of prohibited verbal
or physical conduct include:
o Unwelcome sexual advances;
o Stalking, dating violence, date rape, or sexual assault;
o Persisting with romantic advances despite the rejection of the advances;
o Requests for sexual favors, whether or not accompanied by promises or
threats with regard to the employment or volunteer relationship;
o Sexual jokes and innuendo; verbal abuse of a sexual nature; comments
about an individual's body, sexual prowess, sexual activity, or sexual
attractiveness;
o Leering, whistling, or touching; insulting or obscene comments, sounds,
or gestures; displays of sexually suggestive objects, cartoons or
pictures.
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o Words, actions or visual matter that demean or show hostility toward
an individual or group because of any characteristic protected by
applicable federal, state or local law.
3. Volunteers are responsible for reporting any concerns regarding unlawful
harassment to the Volunteer Manager pursuant to the Dispute Resolution
Policy (refer to Issue Resolution under Conduct and Ethics Section) Volunteers
who act in good faith to report or assist in the investigation of a possible
violation of this policy will not be retaliated against. If, after investigating any
claim of unlawful harassment the American Red Cross concludes that a
volunteer has filed a claim in bad faith, provided false information regarding a
claim, or refused to cooperate in an investigation of a claim, disciplinary
action, up to and including termination, may be taken.
Violations of this policy will be dealt with appropriately and promptly. Corrective
action may include, but is not limited to, training, referral to counseling, and/or
disciplinary action up to and including termination.
Violence Free Work Environment
The American Red Cross promotes a safe work environment for all volunteers and
does not tolerate any type of violent behavior committed by or against volunteers.
All volunteers are expected to conduct themselves in a professional manner and in
accordance with the Code of Conduct.
Threatening or violent behavior committed by anyone against volunteers,
employees, vendors or clients during work or off-duty hours will not be tolerated.
Such behavior may include but is not limited to the following:
· Physical injury to another person;
· Threats;
· Behavior that creates a reasonable fear of injury in another person;
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· Intentionally causing damage to Red Cross property or property of another
volunteer or employee;
· Possession of weapons (for example, guns, knives, clubs, explosive devices,
etc.) on American Red Cross property or while the American Red Cross
sponsored-activities; or
· Committing acts motivated by, or related to, sexual harassment or domestic
violence.
Statements or gestures which in any way suggest that the employee may
engage in violent conduct will be taken seriously by management and
responded to appropriately.
Volunteers have a responsibility to report any potentially dangerous situations or
unauthorized individuals on Red Cross site/premises to the supervisor immediately.
Reports of statements or behavior which may violate this policy will be investigated
promptly and in as confidential a manner as possible. A volunteer suspected of
violent behavior may be placed on leave during an investigation until a course of
action is determined.
Incidents involving violent behavior by a volunteer may warrant removal of the
individual from the workplace until further evaluation determines his or her
suitability for return to the workplace. An evaluation that finds a volunteer suitable
to return to the workplace does not negate further disciplinary action up to and
including separation.
Dispute Resolution
The American Red Cross is committed to a work environment where all persons are
treated with respect and dignity. The American Red Cross has therefore adopted the
Dispute Resolution Policy to establish a comprehensive method of resolving
volunteer concerns that builds trust and produces prompt and fair resolutions. The
Dispute Resolution Policy may be used to resolve issues regarding any condition of
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volunteer involvement or the application, meaning or interpretation of any policy or
procedure that affects the work activity of a volunteer.
Ombudsman Program - The American Red Cross has an independent Ombudsman
designated as the neutral or impartial dispute resolution practitioner whose major
function is to provide confidential and informal assistance to any constituents with
concerns about the Red Cross and how we accomplish our critical mission. The
constituents who seek the Ombudsman’s services can be internal stakeholders, such
as employees and volunteers, or external stakeholders, such as Red Cross clients,
donors, suppliers, vendors, partners and the public at large. The Ombudsman
provides a voluntary, confidential and informal process to facilitate fair and equitable
resolutions, to help people clarify issues, and to help people identify and explore a
range of alternatives or options to resolve the matter of concern. The Ombudsman
does not conduct investigations or make decisions, and can refer individuals to
appropriate formal or management resources, such as the whistleblower hotline, etc.
Any contact with the Ombudsman is confidential and off-the-record, with the
exception of situations in which a person is threatening themselves or others. The
Ombudsman can be confidentially contacted at ombuds[email protected] or at
202-303-5399 or 1.866.667.9331.
Issue Resolution
The volunteer should promptly report a concern to his or her supervisor. The
supervisor will investigate the matter and take appropriate action, and advise the
Volunteer Manager of the situation. Any supervisor who receives a concern alleging
a violation of the Harassment Free policy will notify the Volunteer Manager
immediately. Volunteers are strongly encouraged to follow the steps listed below to
discuss any concerns with their supervisor.
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If the concern the volunteer is having involves his or her supervisor, the volunteer
should report his or her concern to the next level of department management who
will review the situation. If the manager views the situation and cannot resolve the
issue, the volunteer will be notified for further action.
If the problem is not resolved by the supervisor, the volunteer is encouraged to seek
assistance from the Volunteer Department Manager. In an effort to resolve the
problem, the Volunteer Manager will consider the facts, conduct an investigation,
review the findings and recommendations with the Human Resources Department
and the Executive Officer and respond back to the volunteer. The volunteer may be
asked to put the concern in writing and provide appropriate documentation, the
Issue Resolution Form (see appendix) should be used for all dispute resolutions.
If volunteer is not satisfied with the decision of the Volunteer Department Manager,
he or she may prepare a written summary of the concerns and request that the
matter be reviewed by the Chief Executive Officer. In these instances the decision of
the Chief Executive Officer is final.
If the concern the volunteer is having involves the Chief Executive Officer the
volunteer should report his/her concern to the Division Vice President who will
undertake an investigation. The investigation will include a full examination of the
facts (which may include a review of the written summary of the volunteer’s
statement, discussions with individuals concerned, and a further investigation if
necessary) and will advise the volunteer of its decision. The decision of the Division
Vice President is final.
Attempts to resolve this at a local level are unsuccessful, call the Concern
Connection Line at 1-888-309-9679
Retaliation - Retaliation is prohibited against any employee or volunteer who seeks
advice from, raises a concern with or makes a complaint to a supervisor or other
member of management, the Ombudsman, the Concern Connection Line, the
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Biomedical Regulatory Hotline or any other whistleblower program, about fraud,
waste, abuse, policy violations, discrimination, illegal conduct, unethical conduct,
unsafe conduct or any other misconduct by the organization, its employees or
volunteers.
Progressive Discipline
The American Red Cross has adopted rules and standards to ensure productive,
harmonious operations. The best interest of the American Red Cross lies in ensuring
fair treatment of all volunteers and in making certain that discipline is prompt, fair
and uniform.
The American Red Cross endorses a philosophy of progressive discipline in which it
attempts to provide volunteers with notice of deficiencies and an opportunity to
improve whenever practical or reasonable. Volunteers’ performance and conduct is
evaluated on an ongoing basis, with feedback provided when necessary. Informal
discussions may be used to ensure that volunteers know and follow rules and
standards. These discussions should focus on clarifying expectations, providing
appropriate training and development and coaching volunteers.
In some cases, formal disciplinary action may be deemed appropriate. Progressive
discipline steps may include, but are not limited to, verbal warnings, written
warnings, suspension and separation from service. The American Red Cross retains
the right to administer discipline in any manner it deems suitable and any of the
steps listed above may be skipped. Separation from service may occur at any time
without any progressive discipline steps having been taken.
Red Cross Communication Systems
All communication systems are the property of the American Red Cross and are to
be used for business purposes only. Because these communication systems are
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provided for business purposes, volunteers should have no expectation of privacy
regarding their personal use of any Red Cross communication systems, and their
communications and systems use may be audited by authorized management at any
time without notice. The American Red Cross communication systems include, but
are not limited to, Volunteer Connection, e-mail, telephone, Internet, fax, voicemail,
bulletin boards, and interoffice mail. Volunteers are to use proper discretion in the
amount and length of non-business use of Red Cross communication systems.
Volunteers must be mindful that their association with the Red Cross will be visible
to any recipient of an electronic communication, and assure that their
communications are consistent with the Red Cross mission and accepted community
standards.
Prohibited uses of Red Cross communication systems include, but are not limited to:
1. Developing, accessing or distributing material which:
· harasses or disparages others, or contains ethnic or racial stereotypes,
epithets or slurs;
· contains pornography, profanity, violent or sexually explicit images,
messages, or cartoons;
· solicits for commercial ventures or outside organizations;
· advocates positions not officially endorsed by the Red Cross
· violates any applicable law
2. Personal mass e-mail distribution (“spamming”), unauthorized computer
access (“hacking”), obtaining pirated software, or violating copyright
protections.
3. Distributing sensitive, proprietary, confidential, or private information of the
American Red Cross without appropriate authorization.
4. Obtaining unauthorized access to another volunteer’s or employee’s
communication systems, or sending unauthorized communications under
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another colleague’s name.
5. Conducting Red Cross business on a hand held cellular telephone while
driving a vehicle.
The American Red Cross communication systems may not be used in situations that
violate Federal, State or Local Law. Inappropriate use of any Red Cross
communication systems may result in disciplinary action, up to and including
separation.
Social Networking
Volunteers do not have to be a Red Cross advocate with personal social networking
accounts. You are not obligated to engage with stakeholders, support campaigns, or
use these tools to connect with other subject matter experts in your field. You are in
charge of your own presence online. If you do want to take any of these actions, we
ask that you follow these guidelines:
RESPECT
§ Follow the Code of Conduct and Fundamental Principles. When you were
hired as a volunteer, you signed the Code of Conduct and were made aware
of the Fundamental Principles. They both apply to your activities on the social
and mobile web.
DISCLOSURE
§ If you are typing or posting anything about the Red Cross, you have a duty to
disclose your relationship to the organization. Use your real name, identify
that you work or volunteer for Red Cross, and be clear about your role.
§ If you have a vested interest in the conversation, disclose your interest with
specifics.
§ Be yourself. Stick to your area of expertise and write what you know.
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BE RESPONSIBLE
§ Do not violate our clients’ privacy. Before you post any identifying information
via text, photo, or video, you must have a signed release.
§ Do not post financial or service delivery numbers until they are triple checked,
approved, and publicly published by the Red Cross. We value transparency
and want to avoid publishing conflicting reports.
§ Remember if you’re online, you’re on the record.
USE COMMON SENSE
§ The lines between public and private, personal and professional are blurred in
social networking. By identifying yourself as a Red Cross volunteer, you are
creating perceptions about your expertise and about Red Cross Online
Non-Solicitation/Distribution of Literature
Approaching fellow volunteers or employees in the workplace regarding personal
activities, organizations or causes, regardless of how worthwhile, important or
benevolent, can create unnecessary apprehension and pressures for fellow
colleagues.
In the interest of maintaining a proper business environment and preventing
interference with work and inconvenience to others, volunteers may not distribute
literature or printed materials of any kind, sell merchandise, solicit financial
contributions, or solicit for any other cause in the workplace during working time.
The workplace includes any American Red Cross buildings, parking lots and driveway
areas and work areas in which the American Red Cross work is regularly performed.
This policy also prohibits solicitations via the American Red Cross E-mail or other
telephonic communication systems. Furthermore, volunteers may not distribute
literature or printed material of any kind in work areas at any time.
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Solicitation or distribution by non-staff is prohibited on any the Red Cross property,
including buildings and surrounding parking, patio, and driveway areas. Any
requests from outside persons or organizations to sell merchandise, solicit
contributions, distribute literature, arrange displays of utilize Red Cross facilities are
to be referred to Communications department.
Drugs and Alcohol
The Red Cross maintains a workplace that is free from the effects of drug and
alcohol abuse. The Red Cross will not tolerate any abuse of drugs or alcohol that
imperils the health or well-being of its staff or the customers it serves, threatens its
operation, or compromises the safety of its products and services.
The Red Cross reserves the right to establish drug and alcohol search and screening
procedures consistent with applicable laws, as deemed necessary. Implementation
of search or screening procedures will be established only with the joint and prior
approval of appropriate Executive Officer.
While on Red Cross property or while performing Red Cross business off premises,
volunteers are prohibited from unlawful possession, use, manufacture, distribution,
sale or dispensation of illegal drugs or alcohol. Such conduct is also prohibited
during nonworking time to the extent that it violates laws, negatively affects Red
Cross activities, or adversely affects the reputation of the American Red Cross.
Volunteers who use legally prescribed drugs during work, and have any reason to
expect that such use may affect their ability to perform work must report this fact to
the Volunteer Department Manager.
Volunteers, who are convicted of any drug- or alcohol-related offense, including
pleas of no contest, are obligated to inform the Volunteer Supervisor within five
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days of said conviction or plea. Failure to comply with this regulation may result in
disciplinary action up to and including separation.
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Smoking
The American Red Cross provides a smoke-free work environment. Smoking inside
all Red Cross facilities, including owned and leased vehicles, is prohibited. Smoking
is permitted in exterior designated smoking areas only. Smokers have a special
obligation to keep outside smoking areas free of litter and to dispose of all smoking
materials in proper receptacles.
Representing the American Red Cross
Prior to any action or statement, which might significantly affect or obligate the
American Red Cross, volunteers should seek prior consultation and approval from
the local management team who, if necessary, will contact the Communications
department. These actions may include but are not limited to, public statements to
the press, collaboration or joint initiatives or any agreements involving contractual or
other financial obligations. Volunteers are authorized to act as representatives of the
organization as specifically indicated within their position/job descriptions and only
to the extent of such written specifications.
Media Inquiries
The American public relies on the American Red Cross as a symbol of trust and as a
powerful voice in providing lifesaving information. The American Red Cross will
provide a response to media inquiries as soon as possible, generally within 24 hours
of receipt. Individuals designed to speak on the organization’s behalf are
determined by the Executive Officer.
It is imperative that we speak with one voice when dealing with national media, like
CNN or ABC News, that reach far beyond local coverage areas. Selected staff
members from the Communications Department at Red Cross national headquarters
are charged with handling national media calls and requests for interviews with
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national news media. Communications management will route national media calls
to the available spokespersons.
Dress Code
All volunteers should have American Red Cross identification while performing their
duties. Name tags and ID cards will be issued by your department as appropriate,
and must be worn at all times while on American Red Cross assignments.
Volunteers representing the American Red Cross are expected to dress appropriately
for the volunteer job environment, maintain good grooming and personal
cleanliness. A neat and professional appearance is expected at all times. Due to
work involved with certain volunteer jobs, some departments may have a dress code
(for example: Bloodmobile Volunteer smocks, Emergency Services disaster vest,
Health and Safety Instructor shirts, SAF vests for some volunteers in medical
treatment facilities). Please discuss the proper attire for your job with your
supervisor.
We ask that you not wear the following while on duty:
§ Tight or revealing garments such as shorts, tank tops, halter tops
§ Flip flops or other footwear that is unsafe or inappropriate to a position
§ Clothing with political, religious or controversial messages.
Personal Phone Calls
The American Red Cross requests that while volunteering you limit the number of
personal or cell phone calls while serving on Red Cross business.
The Concern Connection Line
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
54
1-888-309-9679
It is your responsibility to be an active protector of the values that make us who we
are. If a potential illegal, unsafe or unethical situation arises in the Red Cross
workplace, speak up! If possible, notify your supervisor, volunteer resources
representative or any manager with whom you feel comfortable. If attempts to
resolve this at a local level are unsuccessful, call the Concern Connection Line.
Reporting Suspected Child Abuse and Neglect
The Red Cross is committed to protecting children from abuse and neglect. To that
end, Red Cross employees and volunteers who, in the course of performing their
Red Cross duties, observe or suspect child abuse or neglect should comply with the
reporting requirements outlined below.
Please note that some categories of employees and volunteers, by virtue of their
positions working with children, currently have federal or state statutory
requirements to report suspected child abuse or neglect – That does not change
these statutory obligations and they continue to supersede any Red Cross policies.
§ Report Suspected or Observed Incidents to the CCL hotline 1-888-309-9679
§ Immediate Danger to the Child, Contact Law Enforcement
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
55
Acknowledgement and Receipt
Receipt and review of policies form
Signature on this receipt acknowledges that you have reviewed the American Red
Cross volunteer handbook. Please sign and date the receipt.
Volunteer Handbook Statement of Certification
I, ___________________________, certify that I have received and reviewed the
American Red Cross Volunteer Handbook.
I further understand that, by signing this statement as required I am
indicating that I have read the Volunteer Handbook and understand its contents, or
have discussed questions I have with the Volunteer Manager. I also realize that this
statement will become a permanent part of my volunteer personnel file.
Volunteer Name (Please Print) Signature
Address City, State, Zip
______________________________________________
Date
*Please print, sign and return to:
American Red Cross
209 Farmington Avenue, Farmington CT 06032
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
56
Appendix
About the Connecticut and Rhode Island Region
The first office of the Red Cross in Connecticut was established in 1898. In its early years, the
chapter funded local, national and international disaster relief and produced items for the
military. During its more than 100 year history, the chapter provided comfort services to local
families affected by fires or weather disasters. It has also been a key responder to major
disasters including the Influenza outbreak of 1918, the Flood of 1936, the Hurricane of 1938,
the 1944 Circus Fire, the Flood of 1955, the Blizzard of 1978 and the September 11, 2001
terrorist attack in New York.
Production for the armed forces, including clothing, comfort items and bandages, rose
dramatically during World War I. The Home Service program was established in World War I to
help the families of servicemen communicate with their loved ones overseas and to provide
other services.
The chapter entered into preparedness training in the 1920s, when it added first aid, water
safety and Junior Red Cross programs. Over the decades, our roster of classes expanded as
technology developed to include CPR and Automated External Defibrillator (AED) training. We
also have developed materials to help individuals prepare for natural or other disasters and
make these materials available on the Chapter’s website.
With the start of World War II, services to the armed forces again increased. Volunteers
produced needed materials, visited wounded soldiers and supported home front relief work.
The also assisted the National Office of the American Red Cross in efforts to relieve the
suffering of displaced persons in the aftermath of the War. Also during World War II, the Red
Cross began to supply the armed services with blood plasma. In 1950, with blood transfusions
becoming a more frequent medical practice, the Connecticut Red Cross Blood Program was
established to serve the needs of the state’s civilian population.
The first Red Cross office in Rhode Island opened in Newport in 1916. The chapter rented a
workroom on Bellevue Avenue for its headquarters where volunteers prepared bandages and
other items needed by the hospitals. Today, from offices in Providence and Middletown, the
American Red Cross works to achieve our mission to provide relief to victims of disasters and
help people prevent, prepare for and respond to emergencies. In Rhode Island, the majority of
these emergencies are residential fires that occur primarily in the core cities.
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
57
Today in Connecticut and Rhode Island, the American Red Cross helps residents prevent,
prepare for and respond to emergencies with a broad range of services provided by small paid
staff and a corps of more than 4,000 volunteers. The Region responds to more an average of
two local disasters each day, primarily residential fires, providing emotional support and
immediate disaster-related needs to affected families. The Red Cross tens of thousands of
Connecticut and Rhode Island residents how to protect themselves and their families or to help
others in an emergency through classes in First Aid, CPR, Lifeguard training, Babysitter training,
Community Disaster Education programs and more. The Region provides emergency
communications, counseling services and emergency financial assistance to military families.
And the Red Cross in Connecticut collects an average of more than 120,000 units of blood at
thousands of drives across the state to provide lifesaving blood components, plasma derivatives
and transfusion services to hospitals and acute care facilities in Connecticut.
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
58
American Red Cross Code of Conduct
Certification and Disclosure
I, __________________________ certify that I have read and understand the Code of
Conduct of the American Red Cross and agree to comply with it, as well as
applicable laws that impact the organization, at all times.
Disclosure of Actual or Potential Conflicts:
I affirm that, except as listed below, I have no personal, business, or financial
interest with any organization that conflict, or appear to conflict, with the best
interests of the American Red Cross:
________________________________________________________________________________________
________________________________________________________________________________________
Future Actual or Potential Conflicts:
At any time during the term of my employment or volunteer status with the
American Red Cross, should an actual or potential conflict of interest arise
between my personal, business, or financial interests and the interests of the Red
Cross, I agree to:
a. Disclose promptly the actual or potential conflict to the chair of my
unit, the executive of my unit, my department head, or the General
Counsel, as applicable; and
b. Until Red Cross approves actions to mitigate or otherwise resolve the
conflict, refrain from participating in any discussions, deliberations,
decisions or voting related to the conflict of interest.
ALL VOLUNTEERS SIGNED THIS FORM WHEN JOINING THE RED CROSS
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
59
Issue Resolution Form
Confidentiality is required of all parties involved with the Issue Resolution Process. The American Red Cross
prohibits retaliatory behavior against anyone seeking resolution through this process.
Name:
Employee ID:
Department:
Job Title:
Work Phone No.
Alternate Phone No. (Optional)
Section 1
Please describe your issue/concern including any relevant data, facts or person(s) involved.
Please check (as appropriate) and describe the steps you have previously taken to address your issue.
Reviewed with immediate supervisor (or second level supervisor if immediate supervisor is part of your
issue or concern).
· Date(s) reviewed with immediate supervisor:
· Reason for non-resolution at that level:
Other steps (please describe):
Names and contact information of individuals with direct knowledge of your issue/concern.
What resolution are you seeking?
Section 2 - Signature
Signature: Date:
Acknowledge receipt by (signature): Date:
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
60
Issue Resolution Form – page 2 of 2
Section 3 - Appeal
Appeals are accepted based on new, relevant facts not available during the initial investigation or identified
discrepancy in the investigation. Please check the appropriate box and explain:
I have new, relevant information not included in the initial investigation.
I have identified a problem in the way the investigation was done.
Please list names and contact information of any individuals who can substantiate your new information or the
problem in the way the investigation was done .
Signature: Date:
Acknowledge receipt by (signature): Date:
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
61
American Red Cross First Report of Accident
Location Code:
Claims Reporting Hotline: 1-800-272-7988
VOLUNTEER INFORMATION:
Attention:
This form contains information
relating to Volunteer health and must be
used in a manner that protects the
confidentiality of Volunteers to the extent
possible while the information is being used
for safety and health purposes.
Na
m
e
of
Volunteer:
G
end
e
r
:
D
O
B:
Volunteer Number (if applicable):
Ad
d
r
e
ss:
T
elep
h
one
Nu
m
b
e
r
:
M
a
r
i
tal
S
t
atu
s
:
No.
of
Depe
n
dents:
Beginning of Service
Date
T
e
r
m D
a
te:
D
ept:
Po
s
ition:
Ho
u
r
s
w
o
r
k
ed
w
ee
k
l
y
:
Sta
r
t
t
i
m
e:
End
T
i
m
e:
M
e
di
c
al
T
r
eat
m
ent
R
e
qui
r
e
d
:
Y
es
N
o
N
o
t
at
t
h
is
ti
m
e
:
W
a
s
Volunteer
t
r
eated
in
an
e
m
e
r
g
e
n
c
y
roo
m
?
W
as
Volunteer
h
o
sp
i
tal
i
zed
ove
r
n
i
ght
as
an
in
-
patien
t
?
Hospital
/
Medical
Ce
n
te
r
:
Physician:
Address:
T
e
l
epho
n
e
Nu
m
be
r
:
F
a
x
Nu
m
be
r
:
Da
t
e
of I
n
j
u
r
y
:
Time of injury
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
62
AMERICAN RED CROSS FIRST REPORT OF
A
CCIDENT
– PAGE 2 of 3
VOLUNTEER NAME: ___________________________________________________________________
IINFORMATION ABOUT THE CASE
What was the Volunteer doing just
before the accident occurred? (I.e.
moving chairs to set up for a
meeting):
Explain:
How did the accident occur?
Explain:
Body part(s) injured? (i.e. strained lower
back, chemical burn, left hand):
Explain:
What object or substance directly harmed
the Volunteer? (i.e. concrete floor, door
knob)
Explain:
Was there a fatality? If yes, when did the death occur?
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
63
AMERICAN RED CROSS FIRST REPORT OF
A
CCIDENT
– PAGE 3 of 3
VOLUNTEER NAME:_______________________________________
Claims Reporting Hotline: 1-800-272-7988
Re
c
o
r
d
O
nly
Medi
c
al
Only
Inde
m
nit
y
/inve
s
tigation
Lo
c
ation
of A
cc
i
dent:
Did
A
cc
i
dent
Occ
ur
on
P
r
e
m
i
s
e
s
?
Y
es
/
No
Street City State Zip
Volunteer's
Supe
r
vi
s
o
r
/Manage
r
:
W
as
s
a
f
ety
equip
m
ent
p
r
ovided?
W
as
s
a
f
ety
equip
m
ent
u
s
ed?
W
as
the
s
a
f
ety
equip
m
ent
app
r
opriate
f
or
the
ta
s
k
?
How
c
ould
the
in
j
u
r
y
be
p
r
evented
in
t
h
e
f
utu
r
e?
W
hat
a
c
tion
has
the
Volunteer's
m
anage
r
/
s
upe
r
vi
s
or
ta
k
en
to
p
r
event
this
a
cc
i
dent
f
r
om
r
ecu
rr
in
g?
Was this recommendation communicated? To whom? By whom?
Type of
Injury
:
Contu
s
ion:
St
r
ain:
S
p
r
ain:
Fr
a
c
tu
r
e
/
Di
s
l
o
c
ation:
La
c
e
r
ation
E
x
po
s
u
r
e:
Pun
c
tu
r
e:
Con
c
u
ss
i
on:
Class of
In
jury
Cau
ght
in:
Inhalation:
La
c
e
r
ation:
Di
s
ea
s
e:
Slip/
T
r
i
p/
F
all:
O
v
e
r
e
x
e
r
t
i
on:
St
r
u
c
k
B
y
:
MVA:
Blood
Spla
s
h:
S
ha
r
p
s
:
O
ther
(
e
x
plain
)
:
Na
m
e
and
Add
r
e
s
s
of
W
i
tne
ss
:
Telephone Number:
Date
Repo
r
ted
to
ARC
(
i
f not
on
the
d
a
y
of in
j
u
r
y
,
why?):
W
ho
w
as
the
in
j
u
r
y
r
epo
r
ted
to?
La
s
t
Service
Date:
Date
Volunteer
Retu
r
ned
to
Service
:
Repo
r
ted
to
Red Cross Claims Handling Company
:
Name:
Date & Time
Additional Comments (is the claim questionable, etc.?)
Report Completed By: Injured Volunteer's Manager/Supervisor:
Signature: Signature:
Title: Title:
Date: Date:
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
64
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
65
Parental/Guardian Consent
, a minor child, wishes to participate as an American Red Cross
Volunteer (“Activity”). The American Red Cross involves activities on and off the premises of the local Red
Cross chapter. As the minor’s parent/guardian, I hereby consent to his/her participation in the Activity.
I am not aware of any physical or medical condition that would interfere with the child’s ability to
participate. If the child is injured or becomes ill and neither I nor any other parent/guardian identified
below can be reached, I give the American Red Cross permission to seek medical attention for the child.
Signature of Parent/Guardian Date
Printed Name of Parent/Guardian
I understand that the child may be photographed during the course of the Activity. I grant full and
unlimited permission to the American Red Cross, and its agents and affiliates, to use the minor’s name,
photographs or any other record of participation in this Activity in any broadcast, telecast or other
account of the Activity for publicity purposes, without compensation, by placing my initials here. _________
Emergency Information
Please indicate how we can reach you in an emergency:
Parent/Guardian 1: Parent/Guardian 2 (or Emergency Contact):
Name: Name:
AMERICAN RED CROSS
Volunteer Handbook
Connecticut and Rhode Island Region
August 2014
66
Relationship to child: Relationship to child:
Home phone: Home phone:
Mobile phone: Mobile phone:
Office phone: Office phone:
Child’s Physician:
Name: Office phone:
