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8.4 Making a Purchase
When making a Purchasing Card purchase, Cardholders must be sure the purchase is a clear university
business expense and should purchase from merchants commonly used by Tulane whenever possible to
take advantage of pricing and terms negotiated on a university-wide basis.
A cardholder will use the following checklist when making a purchase:
• The Cardholder will take reasonable steps to obtain the best price, quality, and delivery.
• Confirm that the selected merchant accepts VISA. If not, choose another vendor or submit a
requisition to the Purchasing Department so that the purchase can be made via a Purchase Order.
• Inform the supplier that the purchase is for Tulane University and is sales tax exempt.
• When making purchases in person, the Cardholder must sign the charge receipt and retain the
customer copy, along with the invoice or cash register receipt.
• When making purchases via telephone, Internet, mail order, etc., Cardholders should give the
merchant the account number embossed on their card and direct the merchant to include the
following on the shipping label and/or packing slip: Cardholder name and campus phone
number, Department name, Street Address including building name and room number
If the items are being shipped to a receiving department, the Cardholder should notify that department in
advance. Regardless of who receives the shipment, the Cardholder is responsible for obtaining all
documentation (packing slips, mail order form copies, etc.) related to the purchase.
All computer purchases must be reported to Moveable Property Management so they can be added to
the university’s property records. This required notification could be accomplished by e-mailing to
scordes@tulane.edu the following information: department name, name of user, location of
equipment, and the manufacturer, model, and serial number. An alternative method would be to fax
the above information, along with the invoice of the equipment purchased, to 862-8261.
8.5 Declined Transactions
The initial response to a declined transaction should be to log into Paymentnet4, select "Transactions"
from the menu bar, scroll down to "authorizations/declines." The cardholder may also contact JPMorgan
Card Member Service at 1-800-270-7760 (provide security information) to determine the cause. It is
possible for the cardholder to resolve the problem. Only after these steps are followed and it is deemed
that further assistance is needed should an email request be made to Card Administration with specific
details.
8.6 Cardholder Record Keeping and Retention
Each department should ensure that cardholders maintain adequate documentation for all
transactions made with Purchasing Cards. The cardholder is responsible for and required to
maintain documentation which will be used to reconcile the purchases and credits and must be
retained for a period of seven years for non-grant expenses (Grants and Contracts Accounting or
Office of Research Administration should be contacted for the retention period required for
individual awards on grant accounts). The university will now be leveraging the ability to upload