Amazon Best Practices & Troubleshootin g Tips
Revised 2 /28/2024
The University of Delaware Amazon Business Account
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• In UD Exchange, your UD email address automatically associates you with the UD
Amazon Business account for UD purchases.
• This program simplifies your purchasing process and allows you to
take advantage of Amazon’s wide product selection and competitive prices.
• As part of this partnership, Amazon has committed to compliance with
relevant University policies.
• Please note: Office supplies, computer supplies, etc. should be bought from the
contracted supplier for those commodities and not from Amazon.
Amazon Business is as user friendly as Amazon.com
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Amazon Business includes additional benefits like:
• Free 2-Day shipping on Prime-eligible items (learn
more)
• Access to millions of additional products, available only to Business customers
• Business-specific pricing, including quantity discounts on eligible items
• Access to specialized Amazon
Business customer support
Important Notes
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• Although Amazon may ask you to complete a shipping address in the punch-out site
before you bring your order back into UD Exchange, the shipping address listed in the
punch-out cart will be replaced by the shipping address you select in the ShipTo
location section of your draft requisition in UD Exchange.
• Amazon considers the initial shopper to be the PO Owner and will send all
communication regarding the order to them. Even if you change the “Prepared For”
user on the draft requisition, the person who accessed the Amazon punch-out site to
shop will receive all communication from Amazon.
• Amazon does not provide Shipment Status updates or invoices to UD, so the email
communications received by the “Prepared By” Shopper are important to determine
shipping status. Users can also log into their Amazon accounts to see order updates.
Amazon Best Practices – Prime Shipping
When shopping on Amazon, remember
that not everything qualifies for Business
Prime free shipping.
Be sure to check the “Prime” box when
searching to narrow your parameters if
you would like Prime shipping to apply.
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Amazon Best Practices – Search Filters
Use filters to refine your search results
to buy from diversity-certified
businesses or by other criteria such as
product color, average customer review,
price, or brand (available filters vary
depending on product).
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Amazon Best Practices
Pay attention to who is selling and shipping the item.
1. If it is not “Shipped By” Amazon and not Prime
then there may be shipping charges added and
the items may take longer to arrive.
2. If it is not “Sold By” Amazon then the available
quantities may not be current.
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Amazon Best Practices
You may see Organization Messages to
let you know that a third party seller does
not honor our tax exemptions; this is
important if shipping to a location outside
Delaware.
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Organization
messages are
also shown
when you
attempt to
purchase an
item which
should be
purchased from
our contracted
supplier.
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eGift Cards
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eGift cards can be purchased
on Amazon in any amount
(including custom amounts),
and with custom artwork.
However, you may still see
organization messages that
indicate that eGift cards are
restricted. We are working
with our Amazon account
manager to update/remove
this messaging. You should
be able to proceed with your
order. Please contact
if you
encounter an issue.
Why Did Amazon Cancel My Order?
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• You may receive an email notification that your order has been cancelled by Amazon.
• Please note that the cancelation email may contain a reason for the cancelation that is not
accurate. This is an issue that our Amazon account manager is working on with their tech
communications team, but it has not yet been resolved. Regardless of the reason given, if
you receive an email notice that your order has been canceled, it has been.
• Common reasons that orders are canceled by Amazon:
– Changes were made to the order in UDX (adjusting quantities, removing items), so when
Amazon received the approved PO from UDX, it did not exactly match the order that was
placed into the shopper’s Amazon punch-out cart, causing the order to fail.
– Too much time elapsed between the shopper placing items in their Amazon punch-out
cart and Amazon receiving the approved PO from UDX. For digital and currency products
(gift cards, ebooks), orders must be received by Amazon from UDX within 7 days of the
items being placed in the shopper’s punch-out cart, or the order will be cancelled.
What Do I Need To Do When Amazon Cancels My Order?
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1. Add a comment to your Purchase Order in UDX and select Procurement Help as
the recipient.
2. Ask for the PO to be closed to release the obligation from your funding source
since Amazon has cancelled the order.
3. Attach a PDF of the cancellation email you received from Amazon to the comment.
4. You can access the Amazon punch-out again to place a new order.
There is no need to request a credit from Amazon. If they cancel your order, they will
not bill UD. You can verify this by confirming that there are no payment vouchers on
the Vouchers tab of your PO.
Returns and Credits:
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• If you need to return an item, please contact Amazon Business Customer Service at
888-486-2360.
• You may access the Amazon punch-out and choose Your Orders. From there you
can initiate a return and print a packing slip. The Your Orders page requires
authentication by password to view.
– You can use the “Forgot Password” functionality to set a password to proceed
when trying to view these pages.
• Please contact pro[email protected]
if you do not see a credit memo processed
against the purchase order within a week after receiving confirmation that your
return was received or order canceled.
– Attach any documentation you have received from Amazon about the return
or credit.
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Frequently Asked Questions
Q: I was unable to access the UD account through UD Exchange. How can I get assistance?A:
You can contact Amazon Business Customer Service by clicking Contact Us or at 866-486-2360. If
with a screenshot of any error messages, and the Procurement team will assist you.
Q: I forgot my password for my account and am unable to reset the password.
A: Please contact Amazon Business Customer Service by clicking Contact Us or at 866-486-2360.
Q: I am a student who uses Student Prime for personal purchases. How should I proceed?
A: Your account cannot be both personal and business, so you will have to decide which you
prefer to keep. If you keep your Student Prime for personal shopping with your UD email
address, you will not be able to use UDX to punch-out and shop for business purchases.
Frequently Asked Questions
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Q: May I still access my account at Amazon.com to make purchases on my p-card?
A: No. After your department transitions to UDExchange, your purchases should be made through
the UDX punchout shopping site. You should no longer use your p-card on Amazon.com, and
please be certain it is not stored in your personal Amazon account.
Q: Can I use the new Amazon Business account for PERSONAL use?
A: No. Amazon Business should not be used for personal use. In the punch-out shopping site there
is no ability to enter credit card information; charges are paid for immediately by a central UD card
and allocated to your speedtype. This is one reason why it is important to separate business and
personal use into two different accounts.
Frequently Asked Questions
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Q: How do I pay for my Amazon Business purchase?
A: All Amazon Business purchases on UD Exchange are paid centrally by UD
Procurement. Items you select from the Amazon punch-out shopping site will be
added to your UD Exchange Shopping Cart where you will complete the checkout
process with the applicable SpeedType.
Q: How do I contact Amazon Business Customer Service?
A: Amazon Business Customer Service can be reached by clicking Contact
Us
(preferred method) from within your account or at 888-486-2360.
Questions:
• procureme[email protected]
Resources:
• Procurement
Services Website
• Shopping Using Punch-Out Catalogs
• Shipping
to Home Addresses
• Amazon
Registration
• Amazon Gift Cards
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