AMAZON BUSINESS CUSTOMER SERVICE - 888.281.3847 Page 6 of 8
Why are my orders still “pending approval” after I submitted them in ePro?
All Amazon orders are subject to an ePro approval workflow. Upon approval of your ePro requisition Amazon will receive
a PO and update your order status accordingly.
NOTE: PO pricing and inventory of items are locked in for 7 days after the Amazon order is created. If your requisition is not approved
within those 7 days, or if the requisition details are updated after checkout from Amazon Business (e.g. change shipping or delete line
item), the 7-day price and inventory lock may not be honored
How can I confirm Amazon received my order?
Requisitioners will receive an email confirmation for all orders successfully transmitted to Amazon Business. If you do not
receive an email confirmation after your requisition was approved and assigned a PO, please immediately contact
. It’s possible your PO was not received by Amazon and you will need to place a new order.
How do I track my Amazon Business package, so I’ll know when to expect delivery?
Real time tracking details can be found for all pending orders in the ‘Your Orders’ section of your account. By clicking the
“Track Package” button you can see when your package is expected to arrive, as well as carrier information for each
order.
How can I find orders placed after joining the Amazon Business Account?
Navigate to the ‘Your Orders’ section of your Amazon Business account. The default view will display “View Your Orders:
Paid by You.” Since UNC-Chapel Hill utilizes a centralized payment account (i.e. NOT your P-Card account) toggle the drop-
down menu on the left under ‘Your Orders’ to ”View All Orders: Paid by University of North Carolina at Chapel Hill.”
Why did I receive an email indicating my order has been halted?
Amazon Business is a dynamic marketplace with changing prices and quantities. Controls have been put in place to account
for these fluctuations. Although the email instructs you to contact your Amazon Business Account Administrator, the best
way to get more information on a halted order is to contact Amazon Business Customer Service 888-281-3847,
corporate-
PunchOut@amazon.com.
Why is the order invoice amount different from the Purchase Order amount?
The Amazon Business marketplace is competitive. Prices may fluctuate between the Amazon order date and PO dispatch
date, so businesses may be invoiced a slightly different amount than what’s on the Purchase Order.
• If the price of an item DECREASES between the Amazon order date and PO dispatch date, the invoice will reflect
the lower price. The PO price difference remains encumbered until the PO is closed (30 – 60 days).
• If the price of an item INCREASES between the Amazon order date and PO dispatch date, and the PO is dispatched
within 7 days after the Amazon order date, the invoice will reflect the PO amount.
• If the price of an item INCREASES between the Amazon order date and PO dispatch date, and the PO is NOT
dispatched within 7 days after the Amazon order date, the invoice will reflect the higher price if it’s within 15%
of the PO price. If the 15% tolerance is exceeded, the requisitioner will receive notice their order has been halted.
Additionally, invoices for ePro vendors include sales tax and shipping not calculated on the Purchase Order.
NOTE: PO pricing and inventory of items are locked in for 7 days after the Amazon order is created. If your requisition is not approved
within those 7 days, or if the requisition details are updated after checkout from Amazon Business (e.g. change shipping or delete line
item), the 7-day price and inventory lock may not be honored.