AMAZON CONFIDENTIAL
University of Missouri System
Show Me Shop Guide
October 2021
AMAZON CONFIDENTIAL
Registration
AMAZON CONFIDENTIAL
Amazon Business Registration Scenarios
Depending on how an end user has used their work email on Amazon.com in the past, they will be prompted through the
corresponding registration flow
Persona Objective
New User
Has never used @umsystem.edu email domain on any Amazon account
User to Convert
Amazon User (@umsystem.edu email linked to Amazon) who’s order history and
account information (payment methods, addresses, etc.) will be migrated to the new
Business Account
User to Split
Amazon User (@umsystem.edu email linked to Amazon) who would like to transfer all
previous order history and account information to a personal email, starting with a
clear profile in the new Business Account
User to De-Register
Amazon Business User (@umsystem.edu email currently linked to an Amazon Business
account) who needs to convert account to a consumer account prior to joining the
central account
AMAZON CONFIDENTIAL
How to Access Amazon Business
When Amazon Business is integrated in an eProcurement system, all users will access Amazon Business through the
procurement system regardless of how they have previously used their email
• All registration flows start when the
buyer clicks on the Amazon tile in their
e-procurement system for the first time
• End users must have access to Show Me
Shop in order to access Amazon
Business
• End users should NOT access Amazon
Business directly (i.e. trying to sign in
from the Amazon.com home page)
AMAZON CONFIDENTIAL
New User
1. 2.
Click on punchout tile and start shopping The first time you access a non-shopping page you will
be prompted to sign in and will need to reset your
password using the ‘Forgot Your Password’ Button
AMAZON CONFIDENTIAL
User To Convert
1.
Begin the registration process from the
welcome screen
2.
The system recognizes the email. Sign in with
existing password
3.
Choose ‘Yes, join this account’ in order to
keep the same log in info and order history
4.
Review that the log in information is now an Amazon
Business account and start shopping
AMAZON CONFIDENTIAL
User To Split
1.
Begin the registration process from the
welcome screen
2.
The system recognizes the email. Sign in with
existing password
3.
Choose ‘No, I want to create a new account
for Amazon Business’
4.
Enter the personal email address you want to split your
account off to. Once complete, your previous order
history will be associated with the account tied to your
personal email address
AMAZON CONFIDENTIAL
De-Registration
AMAZON CONFIDENTIAL
De-Registration
When the end user tries to access Amazon Business through the Punchout tile, they will encounter an error message. To
resolve and get access, they must complete the following steps:
1. User must login to previously registered Amazon Business account outside of the punchout environment by going
to Amazon.com
2. Download an Order History Report to ensure all past group order history is available for future reference
3. Click De-registration link and follow all prompts (ignore account closure verbiage) -
https://amazon.com/gp/b2b/manage/deregister
4. Follow “User to Convert” instructions
Note: If the account has more than 5 users, they will need to remove the users first. If they do not, they will receive the below
error message and can work directly with Customer service for support
AMAZON CONFIDENTIAL
Error Messages
AMAZON CONFIDENTIAL
Error Messages
This section of the account provides additional detail regarding the status of all orders placed
Application Error
• End User will need assistance from Show Me Shop
Admin to assist with their user’s profile
Amazon Error
• End User is receiving this message because they are attached to a
separate Amazon Business account and need to de-register, and/or have
their Admin remove them from the existing Amazon Business account
they are tied to
Amazon Error
• End User is trying to place an order
outside of Show Me Shop after they
registered their account
AMAZON CONFIDENTIAL
Checkout Experience
AMAZON CONFIDENTIAL
Begin Checkout Flow
AMAZON CONFIDENTIAL
Payment Option
University of Missouri payments are made centrally. DO NOT enter a OneCard number for payment.
AMAZON CONFIDENTIAL
Review Order Details + Submit for Approval
• Selecting “Submit order for
approval” transfers your shopping
cart back to your purchasing
platform.
• This starts the regular approval
process, dictated by your business,
before the Purchase Order is sent
to Amazon and the Amazon order
is created.
AMAZON CONFIDENTIAL
Halted Orders
AMAZON CONFIDENTIAL
Halted Orders
There are several instances where orders can be halted/cancelled. In these cases, the order will be compared to the
safeguards your organization has put in place. If a safeguard limit is hit, the item or order will be canceled.
• Safeguards – If the approval is not completed within the seven day cart lock, and the order falls outside of the safeguards at
the time of approval, the item or order will be halted.
• Multiple PunchOut Sessions – Multiple PunchOut sessions can result in a cancelled order. When shopping on Amazon
Business through PunchOut, make sure to use one PunchOut Session per order.
• Changing or Modifying Cart – If PO is sent with deleted line items or item quantities are modified from what was sent in the
cart, the order may be cancelled if it hits a safeguard limit.
• Address on Final PO Differs From Address at Checkout – If the checkout address is in the contiguous US, but the address on
the PO is outside the contiguous US, the order may be cancelled if it exceeds order shipping safeguards.
• If default addresses are set up in the account and orders are being shipped outside the contiguous US, please make sure
admins are adding in default addresses for those locations
• Zip Code Change for Next Day Delivery – If the zip code on the final PO differs from the zip code used for the address at
checkout and the item is set for next day delivery, the order may be cancelled if it hits a safeguard limit.
AMAZON CONFIDENTIAL
Halted Orders
Amazon Business sends this email if an order hits one of the business rules (called “Safeguards”) set by your organization.
Things to note:
• Refer to details provided in the email.
Or, contact Customer Service for more
information.
• If an Amazon Business order has been
halted, the end user will need to start
over and place a new order.
AMAZON CONFIDENTIAL
Punchout Restrictions
AMAZON CONFIDENTIAL
Punchout Supported Products and Features
Not all products available on Amazon Business are supported for purchase through Punchout. However, Checkout Based
Punchout (CBP) unlocks many otherwise unavailable products and features.
Amazon Product or Feature Amazon Business PunchOut/Direct Order
Amazon Business with Checkout Based PunchOut
Checkout (CBP)
Prime Pantry Yes Yes
Amazon Fresh No No
Amazon Services
(example: TV mounting)
No Yes
Expedited Shipping Options No Yes
Promotional Codes No Yes
Recurring Delivery No No
Scheduled Delivery Options
(for large or oversized items)
No Yes
Magazine Subscriptions No No
Electronic Gift Cards with Custom Value No No
Customizable Products No Yes
Warranties Yes Yes
Bundled Products No No
Digital Content
(e.g. Kindle eBooks, music, software, Games)
No
No
(Yes, with individual payment card)
Today’s Deals No Yes
AMAZON CONFIDENTIAL
Buying Policies
AMAZON CONFIDENTIAL
Restricted Policies
Administrators can customize messaging (up to 120 characters) to let end users know IF and WHEN they can purchase certain
categories on Amazon Business
Considerations:
• Because restrictions are created at the category
level, some items may be unintentionally
restricted.
• Be aware, restricting a category does not prevent
a purchase but adds a warning.
AMAZON CONFIDENTIAL
Blocked Policies
Hard blocking product categories prevents an end user form adding these product to their cart. The add to cart option will
appear greyed out for any product categories that are blocked
AMAZON CONFIDENTIAL
Preferred Products
Some specific products may be marked as preferred. This is configured by the account administrator. This messaging is visible
throughout the shopping experience, search results, and on product detail pages.
AMAZON CONFIDENTIAL
Prime Memberships
AMAZON CONFIDENTIAL
Canceling Individual Prime Memberships
Amazon Business users can follow these steps to cancel a previously purchased individual Prime Membership. A pro-rated
refund will be credited back to the original form of payment.
Steps to Cancel (must be completed by the Individual who purchased Prime):
1. After the user has registered their Amazon Business account, direct them to Manage my Prime
Membership, from within their account
2. Select End Membership
3. Follow the prompts on the screen to cancel the Prime Membership without having to reach out
to Customer Service
4. The pro-rated refund will be automatically calculated and credited back to the original payment
Note: Customer Service Agents can not issue a pro-rated refund over the phone for Prime Memberships
AMAZON CONFIDENTIAL
Business Customer Service
AMAZON CONFIDENTIAL
