10.2 In case of a claim under the add-on group insurance benefit provided with the Plan(s), OneAssist’s role in
discharging its obligations hereunder shall be that of a mere facilitator, and OneAssist is not and shall not be liable
to the Customer for any claim, loss, damage, or compensation caused in relation to or arising from or in connection
with the group insurance policy.
11 INDEMNITY
11.1 The Customer hereby agrees to defend, indemnify and hold OneAssist/Airtel and its officers, directors,
employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements,
judgments, costs, and expenses (including reasonable attorneys fees) incurred by OneAssist/Airtel or its officers or
employees arising out of:
(a) any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
(b) any willful misconduct, gross negligence or fraud by the Customer;
(c) any failure of the Customer to comply with the applicable law;
(d) any breach of the representations, warranties, obligations and covenants of the Customer or a default of the
Customer’s obligations; and
(e) any third party claims arising out of the Customer’s use of the Plan(s).
11.2 This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in
substitution of the other remedies and rights that OneAssist/Airtel may have, either at law in the Terms and/or the
Plan Terms
12 NOTICES
12.1 Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a)
delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight
courier, in each case properly posted and fully prepaid to the appropriate address set forth herein. OneAssist
Consumer Solutions Pvt Ltd
P O Box No. 7417, J B Nagar Post Office
J B Nagar, Andheri (E)
Mumbai – 400059
13 MISCELLLANEOUS
13.1 OneAssist/Airtel will not incur any liability to the Subscriber on account of any loss or damage resulting from
any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part,
by events, occurrences, or causes beyond the control and without negligence of the parties. Such events,
occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire
and explosions, or any other events reasonably beyond the control of either party.
13.2 OneAssist and Airtel collectively reserves the right to amend the Terms and/or the Plan Terms and/or the
features or pricing of the Plans. Upon such amendment such terms will become applicable immediately and will be
intimated to the Customer in due course. If the Customer does not accept the amendment of the Terms and/or the
Plan Terms, he shall have the right to unsubscribe from the plan, however the revised Terms and condition will
deemed as accepted by the customer if he continues with the subscription.. The alteration of the Terms and/or the
Plan Terms shall be deemed accepted where the Customer continues to use the service one (1) month after the
amendment has taken effect.
13.3 The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with
respect and in relation to the Plan (including any modific ation or amendment thereto) subscribed or availed of by